Exchange Online Managed Folder Assistant moving items in to the recoverable items folders
Hello, We have had an issue with two customers recently when enabling the Online Archive for their Exchange Online mailboxes. The Managed Folder Assistant has moved items in regular named folders to the Recoverable Items locations making the message unavailable to the end users. We have been unable to determine why this is happening. There are no mailbox policies in place or holds. We are using the MFCMAPI tool to help move some messages back, but it is a time intensive process. We do have Microsoft Support cases open, but they are as baffled as we are. Anyone else run into an issue like this? If so, do you have any recommended troubleshooting steps or resolutions? Thanks much in advance!
