URGENT: Tenant Linked & New Licenses Active, Need Manual Sync Triggered (Ticket #2606160040010375)
Hello Community Managers and Microsoft Moderators, I am writing to request an urgent escalation to a Data Protection and Billing Supervisor regarding our open case: TicketID#2606160040010375 for our nonprofit, R. Fathers M.A.D., Inc. Our legacy grant subscription lapsed on May 27, and we purchased our new active subscription on June 15—a lapse of exactly 19 days. Current Status: The Data Protection Team has successfully linked our accounts. Our new June 15 subscription is confirmed Active in our Billing dashboard. All new licenses have been successfully assigned to our active users. Frontline support ran an eDiscovery search that came back empty because the metadata indexing pointers were severed during the grant decommissioning. Because we acted within the initial 30-day window, our data sits well within the 90-day retention threshold. We have completed 100% of the front-end setup steps on our end. We need a Community Manager to internally flag TicketID#2606160040010375 so a Tier-3 engineer can manually trigger the backend data re-index. This will reconnect our intact SharePoint and OneDrive files to our newly mapped user profiles. Our nonprofit operations are completely halted until this sync is pushed. Thank you for your immediate help.