How to Resolve Microsoft Authenticator App Issues
The Microsoft Authenticator app is a critical tool for securing accounts through multi-factor authentication (MFA). However, users may sometimes experience issues such as login failures, missing notifications, or app crashes. This guide will walk you through troubleshooting and resolving common Microsoft Authenticator app problems. https://dellenny.com/how-to-resolve-microsoft-authenticator-app-issues/
Hunting for MFA manipulations in Entra ID tenants using KQL
The following article, Hunting for MFA manipulations in Entra ID tenants using KQL proved to be an invaluable resource in my search for an automated way to notify users of MFA modifications. I've adapted the KQL query to function within Defender Advanced Hunting or Azure Entra, my objective is to establish an alert that directly E-Mails the affected user, informing them of the MFA change and advising them to contact security if they did not initiate it. While the query runs correctly under Defender Advanced Hunting, I'm currently unable to create a workable custom alert because no "ReportId" is being captured. Despite consulting with Copilot, Gemini, CDW Support, and Microsoft Support, no workable solution has been achieved. Any insight would be greatly appreciated - Thank You! //Advanced Hunting query to parse modified: //StrongAuthenticationUserDetails (SAUD) //StrongAuthenticationMethod (SAM) let SearchWindow = 1h; let AuthenticationMethods = dynamic(["TwoWayVoiceMobile","TwoWaySms","TwoWayVoiceOffice","TwoWayVoiceOtherMobile","TwoWaySmsOtherMobile","OneWaySms","PhoneAppNotification","PhoneAppOTP"]); let AuthenticationMethodChanges = CloudAppEvents | where ActionType == "Update user." and RawEventData contains "StrongAuthenticationMethod" | extend Target = tostring(RawEventData.ObjectId) | extend Actor = tostring(RawEventData.UserId) | mv-expand ModifiedProperties = parse_json(RawEventData.ModifiedProperties) | where ModifiedProperties.Name == "StrongAuthenticationMethod" | project Timestamp,Actor,Target,ModifiedProperties,RawEventData,ReportId; let OldValues = AuthenticationMethodChanges | extend OldValue = parse_json(tostring(ModifiedProperties.OldValue)) | mv-apply OldValue on (extend Old_MethodType=tostring(OldValue.MethodType),Old_Default=tostring(OldValue.Default) | sort by Old_MethodType); let NewValues = AuthenticationMethodChanges | extend NewValue = parse_json(tostring(ModifiedProperties.NewValue)) | mv-apply NewValue on (extend New_MethodType=tostring(NewValue.MethodType),New_Default=tostring(NewValue.Default) | sort by New_MethodType); let RemovedMethods = AuthenticationMethodChanges | join kind=inner OldValues on ReportId | join kind=leftouter NewValues on ReportId,$left.Old_MethodType==$right.New_MethodType | where Old_MethodType != New_MethodType | extend Action = strcat("Removed (" , AuthenticationMethods[toint(Old_MethodType)], ") from Authentication Methods.") | extend ChangedValue = "Method Removed"; let AddedMethods = AuthenticationMethodChanges | join kind=inner NewValues on ReportId | join kind=leftouter OldValues on ReportId,$left.New_MethodType==$right.Old_MethodType | where Old_MethodType != New_MethodType | extend Action = strcat("Added (" , AuthenticationMethods[toint(New_MethodType)], ") as Authentication Method.") | extend ChangedValue = "Method Added"; let DefaultMethodChanges = AuthenticationMethodChanges | join kind=inner OldValues on ReportId | join kind=inner NewValues on ReportId | where Old_Default != New_Default and Old_MethodType == New_MethodType and New_Default == "true" | join kind=inner OldValues on ReportId | where Old_Default1 == "true" and Old_MethodType1 != New_MethodType | extend Old_MethodType = Old_MethodType1 | extend Action = strcat("Default Authentication Method was changed to (" , AuthenticationMethods[toint(New_MethodType)], ").") | extend ChangedValue = "Default Method"; let AuthenticationMethodReport = union RemovedMethods,AddedMethods,DefaultMethodChanges | project Timestamp,Action,Actor,Target,ChangedValue,OldValue=case(isempty(Old_MethodType), "",strcat(Old_MethodType,": ", AuthenticationMethods[toint(Old_MethodType)])),NewValue=case(isempty( New_MethodType),"", strcat(New_MethodType,": ", AuthenticationMethods[toint(New_MethodType)])); let AuthenticationDetailsChanges = CloudAppEvents | where ActionType == "Update user." and RawEventData contains "StrongAuthenticationUserDetails" | extend Target = tostring(RawEventData.ObjectId) | extend Actor = tostring(RawEventData.UserId) | extend ReportId= tostring(RawEventData.ReportId) | mvexpand ModifiedProperties = parse_json(RawEventData.ModifiedProperties) | where ModifiedProperties.Name == "StrongAuthenticationUserDetails" | extend NewValue = parse_json(replace_string(replace_string(tostring(ModifiedProperties.NewValue),"[",""),"]","")) | extend OldValue = parse_json(replace_string(replace_string(tostring(ModifiedProperties.OldValue),"[",""),"]","")) | mv-expand NewValue | mv-expand OldValue | where (tostring( bag_keys(OldValue)) == tostring(bag_keys(NewValue))) or (isempty(OldValue) and tostring(NewValue) !contains ":null") or (isempty(NewValue) and tostring(OldValue) !contains ":null") | extend ChangedValue = tostring(bag_keys(NewValue)[0]) | extend OldValue = tostring(parse_json(OldValue)[ChangedValue]) | extend NewValue = tostring(parse_json(NewValue)[ChangedValue]) | extend OldValue = case(ChangedValue == "PhoneNumber" or ChangedValue == "AlternativePhoneNumber", replace_strings(OldValue,dynamic([' ','(',')']), dynamic(['','',''])), OldValue ) | extend NewValue = case(ChangedValue == "PhoneNumber" or ChangedValue == "AlternativePhoneNumber", replace_strings(NewValue,dynamic([' ','(',')']), dynamic(['','',''])), NewValue ) | where tostring(OldValue) != tostring(NewValue) | extend Action = case(isempty(OldValue), strcat("Added new ",ChangedValue, " to Strong Authentication."),isempty(NewValue),strcat("Removed existing ",ChangedValue, " from Strong Authentication."),strcat("Changed ",ChangedValue," in Strong Authentication.")); union AuthenticationMethodReport, AuthenticationDetailsChanges | extend AccountUpn = Target | where Timestamp > ago(SearchWindow) //| summarize count() by Timestamp, Action, Actor, Target, ChangedValue, OldValue, NewValue, ReportId, AccountDisplayName, AccountId, AccountUpn | summarize arg_max(Timestamp, *) by Action | project Timestamp, Action, Actor, Target, ChangedValue, OldValue, NewValue, ReportId, AccountDisplayName, AccountId, AccountUpn | sort by Timestamp desc
Authenticator not displaying numbers on MacOS
I'm have an issue with MFA on a Mac (all the latest versions). We have conditional access policies in place, so once a day I'm prompted for MFA (I work off-site) and the Office app (e.g. Outlook, Teams) will create the pop-up window that 'should' display a number that I then match on my phone. My phone see's the push notification, but the Mac never creates the numbers in the first place. The pop-up is there, just no number. The workaround is: Answer 'its not me' on the phone On the Mac, select 'I can't use Authenticator right now' Tell the Mac to send a new request This time it creates the number and I can authenticate on the phone. It only appears to happen for the installed Office applications i.e. if I'm accessing applications/admin-centre via the browser, then the pop-up is within the browser and everything works first time. Is this a known issue?
Is it possible to allow MFA registration only in a work profile on a managed phone
Hello, I'm currently rolling out MDM via Endpoint Manager and also enforcing compliance policies using conditional access. I would like to allow MFA registration only in work profiles, so that users can only register MFA (for Passwordless sign in) on the Microsoft Authenticator app in their work profile. Does anyone have experience with this, or is this currently even possible? BrS
Global Administrator MFA recovery not possible
Since Microsoft automatically enforced MFA on administrator role in Azure you can end up in the situation where it is no longer possible to recover your tenant. If your only account on that tenant is with Global Administrator role and you accidentally loose your MFA, the only way is to call Microsoft support. Support on the phone is automated where any question regarding Azure is redirected to visit Azure portal. If your only user cannot login then Azure portal is not accessible.
Problem with multi-factor authentication
Hello, I am a registered and active Microsoft Partner with ID 1822164. I have two-factor authentication through the Authenticator app on my mobile phone. The phone is currently down and I can't log into partner.microsoft.com. I have a new phone with Authenticator installed but I can't make any changes to the account. I can provide any necessary identification information, my name and password are valid. Where can I request to turn off two-factor authentication to sign in and add my new phone?Problems Logging In Due to Multi-Factor Authentication
At the moment, I am unable to log in to Azure with my account (Global Administrator). Although I am also a Microsoft Partner and have 10 credits for support requests, I cannot create a support request here. Therefore, I have to post in this forum. I can log in to Office 365, PowerApps, Power Automate, and other services with MFA without any issues. However, when I log in to portal.azure.com, I am prompted for authentication again immediately after logging in, and I cannot proceed further from there. I have created two tickets with Office 365 and Microsoft Entra ID, but neither ticket has successfully resolved the issue. Here is what we have tried so far: Disabled MFA, but MFA still appears. Successfully removed my guest account from other organizations. The problem still persists. What can I do here? Can Microsoft Azure contact me since I still have 10 credits?
Whenever login into the office applications different OTP needs to be applied Outlook and teams
When signing into Office applications, a different OTP is required for both Outlook and Teams. To address this issue, there is any resolution this issue supports or a supporting document as proof to confirm that this is a standard procedure.
