Hacked account / lack of live agents
I’m extremely frustrated with the process of trying to recover my Microsoft account. My account was compromised, and the person who got into it changed the email address associated with the account. Because of that, my original email is no longer recognized, and I cannot sign in or use the normal password recovery process. I have tried the recovery form, the Sign-In Helper, Microsoft support pages, chat support, phone support, and multiple other suggested recovery routes. Every single option seems to send me back to another automated system, another bot, or another page that eventually circles me back to the same place I already started. I have also run into technical errors when trying to start support chat, including the system trying to use my phone number as a UPN and failing because it expects an email-format username. At this point, I feel like I am being blocked from even reaching a real person who can properly review what happened. This is becoming a serious issue for me because I am a college student and I rely on my personal Microsoft account for access to services, files, applications, logins, and other resources I need to complete my schoolwork. Not having access is actively interfering with my ability to work efficiently and keep up with my responsibilities. I understand that Microsoft has security procedures in place to protect accounts, and I am fully willing to verify ownership. I can provide previous account information, old passwords I remember, devices I have used, purchase information, and other identifying account details. What I need is an actual support representative who can review the situation instead of being continuously redirected through automated recovery tools that are not resolving the problem. I am not asking for security to be bypassed. I am asking for a legitimate way to speak with someone who can help me recover an account that was taken over and had its sign-in information changed. If anyone from Microsoft Support sees this, or if anyone has successfully recovered an account after the primary email/alias was changed by an attacker, I would greatly appreciate guidance on how to reach the correct department or escalation team.
Microsoft Authenticator - after toggling Screen Lock on Phone
Hello all, I am going crazy over this and really need help urgently. I made my account 'passwordless' and depended on 'MS Authenticator App' to login. I was trying to take back up of my phone and thus turned off screen lock temporarily. When I turned it On again, MS Auth app won't let me sign-in. So, I tried to use the copilot and it asked me to use my 'account recovery code'... which I did and then this is the message I get: ---------------------------------------------------- Because you turned on two-step verification, you need up-to-date security info to sign in to your account. During the waiting period you will not be able to sign in to sites or services with your Microsoft account, but will be able to sign in to devices or use your existing app passwords. You can avoid the wait by: Using a trusted device. If you have a device that doesn't require codes, use it now and update your security info. Finding your security info. Any chance it isn't entirely lost? [I just need to reattach/re-enable phone auth/my account using a QR scan] ------------------------------------------------------- Copilot also asked me to remove the hotmail account from my auth-app, restart the phone and try to access the security page to scan the QR code and re-enable the auth through phone. Now here's the thing. Although I am in my email account [it was already open in my browser - and it did not log-off automatically] I am unable to access the security page on my microsoft account unless I approve it via my Auth App. And my Auth App doesn't have the Hotmail account, because Copilot asked me to remove it and re-attach it. I'm stuck in a loop. Text Messages are limited to few attempts, so no luck there either.