How do you measure adoption success?
How do you measure adoption success? In the FastTrack Office 365 Adoption Guide, Microsoft lays out an end-to-end view of a successful Office 365 rollout. One of the key steps in the FastTrack deployment guide is defining what success looks like and defining measurable goals accordingly. Phase 3 of the FastTrack Adoption Guide - Drive Value involves resources and advice around measuring success. As FastTrack indicates “driving adoption is a continuous cycle that doesn’t end after launch or measuring impact.” With that in mind, the metrics and resources discussed below are meant to be tracked over time to ensure continuous use and added value to the business. Here are some of the Adoption Measurement Resources that can help guide you in defining success and tracking adoption after rollout. 1. Microsoft’s Measuring Success Guide 2. Sample User Satisfaction Surveys – While quantitative metrics undoubtedly are a strong way to measure usage rates and ROI, qualitative end-user satisfaction surveys are another valuable way to collect information around adoption. User surveys are a means to gather quotes and more personalized evidence of the success of a deployment. Surveys also make end-users feel more involved in the solution process. Providing a clear picture of business impact, specifically related to ROI, can be a daunting task as Office 365 impacts many areas across the business. The resources above can help you think through both how to gauge adoption at an individual end-user level and on a broader scale understand how O365 is adding business value. Want to learn more about adoption metrics? Check out these links: · New Office 365 Adoption Resources (Jim Dubois Webinar) · O365 Admin Center - Reporting PortalDeploy Microsoft Defender XDR today and start protecting your entire digital estate
The average organization now hosts 351 exploitable attack pathways, says Microsoft’s 2024 State of Multicloud Security Risk Report 1 , so it’s no wonder leaders across sectors are calling for enhanced protection of high-value assets within applications, email, endpoints, identity, and more. But deploying a comprehensive security solution like Microsoft Defender XDR can be a big lift, especially in organizations using legacy systems or a mix of third-party tools. Complex integrations and configurations combined with common issues like limited staffing resources can further delay or even prevent full product implementation. Fortunately, FastTrack for Microsoft 365 is ready to help streamline your security product deployment and today we’ll explain how. In this blog, you’ll learn: Why Microsoft Defender platform adds value beyond security. How to deploy Microsoft Defender efficiently and securely using Microsoft admin center advanced deployment guides. Answers to FAQs. Microsoft Defender: The industry leading 2 , XDR solution with added value Microsoft Defender protects your entire organization with a unified security platform that consolidates multiple security functions (e.g., endpoint, identity, cloud security) under a single tool. This comprehensive coverage creates overlapping security, which strengthens overall security and helps reduce workloads for security and IT teams. And while in some cases, transitioning security systems can create vulnerabilities in the short term, FastTrack engineers at Microsoft have solved for this by providing incremental security coverage as you wind down third-party point solutions. We’ll describe this in more detail later on but first let’s go over the Microsoft Defender platform. The Microsoft Defender platform: Microsoft Defender for Endpoint Helps prevent, detect, investigate, and respond to advanced threats with next-gen antivirus, endpoint detection response (EDR), automated investigation, and prioritized remediation capabilities. Microsoft Defender for Endpoint setup guide Microsoft Defender for Office 365 Protects email and collaboration tools like SharePoint, OneDrive, and Microsoft Teams against advanced threats, i.e., phishing, business email compromise, and malware attacks. Microsoft Defender for Office 365 setup guide Microsoft Defender for Identity Protects on-premises Active Directory from targeted attacks with signals that identify, detect, and investigate compromised identities and malicious insider actions. Microsoft Defender for Identity setup guide Microsoft Defender for Cloud Apps A Cloud Access Security Broker (CASB) that uses rich visibility, control over data travel, and sophisticated analytics to identify and combat cyber threats across cloud services. Gain visibility into Shadow IT, discover cloud apps in use, control and protect data within apps, and detect and respond to threats across all potential threat vectors. Microsoft Defender for Cloud Apps setup guide Microsoft Defender XDR, powered by AI, integrates seamlessly with other Microsoft 365 products and security tools Seamless integration provides for stronger, more consistent, automated security across the entire software ecosystem. For example: Microsoft Defender is embedded with Microsoft Sentinel Microsoft Sentinel is a new FastTrack offering. It’s a very powerful cloud-native, AI-powered security information and event management (SIEM) solution that helps teams address top cyberthreats, including ransomware attacks, by: Enriching data with machine learning: Sentinel employs machine learning to enrich data with Microsoft's threat intelligence, the secret ingredient that fuels capabilities, including threat hunting, detecting, investigating, and responding to threats across an ecosystem. Reducing “alert fatigue”: Sentinel filters through billions of signals, correlates them into alerts and incidents, and even prioritizes incidents. This allows for more efficient and cost-effective remediation strategies and reduced alert fatigue for SOC teams. Microsoft Defender integrates with Azure’s Microsoft Defender for Cloud Microsoft Defender for Cloud is a cloud-native application protection platform (CNAPP) that secures full-stack workloads, end to end, across Amazon Web Services, Google Cloud Platform, and Azure Cloud Services with constant cyberthreat monitoring at the code level. How to deploy Microsoft Defender security products efficiently and securely Because each organization’s deployment scenario will be as unique as the organization itself, Microsoft engineers designed Defender to be highly customizable and able to accommodate a variety of different scenarios. However, no one should let complexities surrounding custom configurations delay deployment. FastTrack for Microsoft 365 is here to help With a variety of self-serve resources, detailed documentation, automated, step-by-step deployment guides, and even one-on-one assistance (with an eligible license), FastTrack can help you reduce complexity and get your Microsoft Defender products up-and-running quickly. Here’s how to start: 1. Visit the Microsoft 365 Setup site Regardless of license status or credentials, start your journey at the Microsoft 365 Setup site for open, self-service access to detailed setup guides, on-demand videos, and helpful blogs to plan secure and efficient Microsoft Defender deployment workloads. 2. Sign in to the Microsoft admin center Once your organization owns a license and you’re ready to deploy, sign in to the Microsoft admin center and access Microsoft Defender advanced deployment and setup guides. 3. Deploy using Microsoft Defender advance deployment guides Start with zero trust Microsoft Defender for Endpoint setup guide Microsoft Defender for Office 365 setup guide Microsoft Defender for Identity setup guide Microsoft Defender for Cloud Apps setup guide These streamlined, automated guides combine detailed documentation with stateful personalization, so you know you’re following the right instructions for your organization’s scenario. The step-by-step instructions also lead you through the correct order of operations so you can be confident you’re setting up each Microsoft Defender solution correctly, from beginning to end. Microsoft Defender setup guides: What to expect once you get there Each Microsoft Defender setup guide follows a similar pattern. They begin with an Overview, describing foundational prerequisites and Requirements, then have you identify your organization’s particular Scenario and goals, before walking you through your recommended Deployment and Configuration steps based on your scenario and Microsoft’s best practices. Let’s walk through the Microsoft Defender for Endpoint guide as an example: Microsoft Defender for Endpoint setup guide Arrive at Overview (see above) to learn more about the Defender setup guide and watch a short video. Follow the subway navigation and review Microsoft Defender for Endpoint’s minimum setup requirements to make sure you’re ready for a secure setup experience before you begin. At Scenario, identify your organization’s current security situation and your goals, for example: Do you already have an endpoint security solution in place? Would you like to see how Defender for Endpoint works before rolling it out? Do you want help designing configurations? At Deployment, find Microsoft’s recommended next steps based on your Scenario. These steps include: Preparation: Key points to consider as you prepare for migration. Setup: Guidance on which specific steps you should carry out next. Onboarding to your tenant: Advice on how to onboard while protecting other platforms in your environment. 5. Lastly, Configuration is where you’ll configure various settings and learn more about: Attack surface reduction Mobile threat defense Next-generation protection Auto remediation and investigation Microsoft Secure Score Endpoint detection and response Threat and vulnerability management Frequently asked questions Transitioning to or implementing a new security suite can be tricky. However, Microsoft Defender setup guides have been designed to eliminate as much risk and friction as possible from the deployment process. They also do a great job of anticipating and addressing questions admins frequently ask. Here are a few frequently asked questions and answers: How do I securely migrate to Microsoft Defender for Office 365? Read this Learn article to understand securely migrating from a third-party protection service or device to Microsoft Defender for Office 365. How should I deal with urgent security incident response issues? Get a better understanding of the complex threats affecting your organization. Subscribers to Defender Experts for Hunting can engage with their own security incident response teams to address urgent security incident response issues. Where can I go to learn how to fix onboarding issues myself? Microsoft Defender for Endpoint Microsoft Defender for Identity Microsoft Defender for Office 365 Microsoft Defender for Cloud Apps 4. Does Microsoft offer training for Microsoft Defender? Yes! To get started with Microsoft Defender training, browse the list of learning paths, and filter by product, role, level, and subject. Need additional assistance? Whether you have a few questions or want assistance with deployment of your entire Microsoft Defender suite, FastTrack Engineers and Partners are ready to help. Eligible customers can request direct, remote assistance from FastTrack for Microsoft 365. [1] Microsoft’s 2024 State of Multicloud Security Report [2] Microsoft Defender was named an XDR leader in The Forrester Wave: XDR platforms, Q2 2024, receiving top scores in 15 of 22 criteria, including Endpoint Detection, Threat Hunting, and Innovation.
Announcing FastTrack assistance for Employee Experience scenarios including Microsoft Viva!
FastTrack can now help you enable Microsoft Viva and the foundational services that support an Employee Experience scenario. What is Viva? Microsoft Viva is an employee experience platform that brings together communications, knowledge, learning, resources, and insights into the flow of work. Visit the Microsoft Viva webpage to learn more and stay up-to-date with the latest Microsoft Viva news! Now more than ever, organizations need tools to foster a culture where people and teams are empowered to be their best from anywhere. As you work to address today’s challenges, Microsoft Viva and FastTrack can help. Viva consists of four key scenarios: Harness knowledge and expertise: Viva Topics automatically organizes content and expertise across your organization, making it easy for people to find information and put knowledge to work. Amplify culture and communications: Viva Connections is your gateway to a modern engagement experience designed to keep everyone involved and informed. Accelerate skilling and growth: Microsoft Viva Learning empowers employees with formal and informal learning when and where it’s needed, making it easier for people to learn while working. Balance productivity and wellbeing: Microsoft Viva Insights helps people and business thrive with data-driven, privacy-protected insights and recommendations to improve productivity and wellbeing. Scenario based deployment FastTrack deployment assistance for Microsoft Viva is offered through the Employee Experience scenario. The scenario-based approach begins with the premise that the IT admin we assist is in the middle of a mindset shift in their organization. The blurring of the line between business and tech is reflected in our Employee Experience scenario approach. How so? First, the guidance for IT Admins is organized by use cases that the Admin’s business partners would consider relevant. The intention behind this packaging is to empower the IT Admin to move back and forth from a business, human resources, or communications discussion to a tech enablement project. Second, the technical guidance is intended to simplify deployment by integrating workload guidance for Viva and its technical prerequisites rather than relying on the IT Admin to locate disparate guidance and do the synthesizing themselves. Third, through our self-service automation (wizards) we offer a dashboard that allows the IT Admin to see where they are in the journey. Our hope is that this view helps the IT Admin manage internal stakeholder expectations and coordinate with their business partners. FastTrack provides this guidance via a team of experts (engineers and architects), as well as self-service automation set-up guides that are available to customers in their admin portal. What FastTrack can do for you FastTrack can help you, the IT Admin, accelerate or enhance the employee experience in your organization no matter where you are on your journey. This includes enablement assistance for the Microsoft 365 tools you already own which are foundational for Viva, as well as deployment with each of the specific Viva modules. Remote guidance from FastTrack will help you: Confirm relevant Viva modules to address your needs including Viva Connections, Viva Insights, Viva Topics, and Viva Learning Assess your source environment and scenario requirements Bring your source environment to the minimum requirements for a successful deployment Walk through Employee Experience scenario configuration steps for each Microsoft Viva service you want to enable based on your requirements How to engage with FastTrack Customers with 150 or more licenses of an eligible product will be able to use FastTrack for remote deployment guidance on Employee Experience scenarios, including Microsoft Viva at no additional cost. Log in to submit a Request for Assistance at www.microsoft.com/FastTrack.Email approval Button missing in Hybrid Scenario (Complete solution with troubleshooting)
In pure cloud or pure on-premises environment email approval works fine without any error. But in Hybrid scenario it’s very difficult to make sure email approval works when users are in cross premise environment. If you look for Microsoft Doc or any other third-party document, you won’t find any proper document. Here I am sharing one full step including all kinds of troubleshooting. The key and only factor of working with email approval is TNEF (Transport Neutral Encapsulation Format). TNEF, also known as the Transport Neutral Encapsulation Format, Outlook Rich Text Format, or Exchange Rich Text Format, is a Microsoft-specific format for encapsulating MAPI message properties. All versions of Outlook fully support TNEF. Outlook on the web (formerly known as Outlook Web App) translates TNEF into MAPI and displays the formatted messages. Other email clients that don't support TNEF typically display TNEF formatted messages as plain text messages with Winmail.dat or Win.dat attachments. Step by step demonstration to resolve email approval issue: The email approval button was missing because you have disabled TNEF or TNEF is not enabled. To enable TNEF log into your exchange server and run two PowerShell command in your exchange management shell. Get-RemoteDomain | Select Name, DomainName, TNEF*, Trust*, AllowedOOF*, IsIn* [To check ] Get-RemoteDomain | Set-RemoteDomain -TNEFEnabled $true [To change] After you change the TNEF you will see Approval button reappeared in your outlook. But it will create you another problem. Your email will start getting Winmail.dat as attachment. To resolve the issue, you have to change the setting from your ECP. You are receiving Winmail.dat because you made the change only from exchange on premise side. You did not changed some from office 365 side. You have to make sure Rich text format is disabled or you can use HTML or plain text. Because not everyone can read or convert rich text format. Login to office 365 admin portal and navigate to exchange admin center (convert to classic exchange) Select mail flow Inside mail flow select remote domain Select Default one and make necessary changes (Screenshot-1) If you have only one create a new one for your custom domain Click plus and keep everything same except same option (Screenshot-2) In domain name place use *.contoso.com After everything setting properly sometimes you might see some approval might fail with a NDR message To resolve the issue, add all the on-premise system mailbox in office 365 as mail contact. First find system mailboxes from on premise using below command. Login to on premise exchange management shell and run below command Get-Mailbox -Arbitration | Fl Name, DisplayName Add them into office 365 as mail contact following below format. Format: SPTP:Email address removed Replace System mailbox value with the value you found from on premise Replace custom domain with your domain name. Example: SMTP:SystemMailbox{2CE344-31E-D-9D7-A7C7D7A0DAA}@contoso.com Give first name, last name, and display name whatever you want. Just make sure you add email address according to format. Go to Office 365 exchange admin center Go to recipient Go to contact Click add contact
