Triggers for Cancellation and Rescheduling errors
Hi, Does anyone know what is the trigger for these two errors? Is it possible to customize when each of these messages show? This is the cancellation error message: And this is the rescheduling error message: My issue I have a 1:1 service, and I am testing it to see the behavior our customer will see when booking an appointment with us. This service can be served by a subset of my staff (T02 to T08). In the scenario shown below, I would expect that if a customer books an appointment between 18:00 and 20:00, the message that they receive is the rescheduling error message; however, it currently shows them the cancellation error message. This cancellation error message is a little misleading in this case, because the customer may think there is an issue with the system (browser / server / webpage, ...) and not that they need to try another time. So, probably they are going to send me an email ☹️. Is there any way to change that behavior from my tenant? or is this an overarching topic related to the app? I would really appreciate any help here. If I can change this message, then I can use MS Booking for my small restaurant, instead of paying for a subcription to Resmio (EUR 70/month), or OpenTable (USD 149/month).
