calling issues following region change
Hi All. A customer has been advised by MS support that they needed to change the region of their tenant for data residency. There was no consideration on how this may affect omnichannel in dynamics as a result they are now having issue with calls coming in. following a conversation with support they have been advised to purchase Solgari... this was not a welcome suggestion.. Before i start pulling things appart for this customer can someone advise how changing the region would effect dynamics in this way or if there is anything else within Direct routing config that may be worth investigation. Apologies for the lack of detail but i have a meeting to discuss this later this week so should have more info then.