drive value
15 TopicsHelp Us Understand Office 365 User Needs
This post is the second in a series that began last month as part of the Tech Community's Driving Adoption theme. Here,we'll explore how you can better understandusers' needs, so that you can more effectively increase adoption of your company's Office 365 investment. Ask any inventor where their inspiration comes from, and you're likely to get a similar answer: they've experienced or observed some kind of challenge that made them think, "There has to be a better way." The most successful inventors do their research. They find out what types of people are experiencing the challenge and what those people are looking for in a solution. This effort not only helps inventors determine what their solution could and should be, but it also yields valuable insight into how they can convince prospective customers to try, buy - and use - their solution when they take it to market. In many ways, managing your organization's digital transformation is similar. More and more companies”perhaps yours among them - have identified user experience as the key factor in the success of their transitions.It's part of what's driving the evolution of your role as an IT pro. When it comes to helping your users with their transition to Office 365, you first figure out what your users need. Next, leverage that information to help you make connections to how Office 365 can meet those needs. Then articulate those connections to users across your company to help increase adoption. How do you find out what users want? The short answer: you ask. But the trick is to ask your questions in the right way. Here are three tips to help you guide users to sharing insightful information that can inform your adoption efforts. Cast a wide net. Regardless of the size of your company, the groups you're going to be communicating with are likely quite diverse. And their level of experience is equally diverse - from power user to novice. So are their attitudes toward change - from enthusiast to straggler. However, you might be surprised by how easy it can be to unintentionally narrow your focus - and your efforts to increase adoption - in ways that accidentally overlook some groups. Go deeper than demographic data. Learn about what motivates different user groups, along with their behaviors and attitudes. Ask questions that help you understand, for example, the features that appeal to the finance department - and how they might be different from those that human resource department find useful. Considering every potential user group as you develop your questions - and later, your communications - can go a long way toward ensuring the success of your adoption efforts. Speak their language. As an IT pro, you're an expert at understanding and using tech-speak. You don't have to think about it when you're among fellow IT pros, but it becomes an important consideration when you're reaching out to the broader, more diverse groups of users you'll be helping to transition to Office 365. A single communication approach may not work for everyone. The questions you ask - and the way you respond to questions - must be tailored to your audience, to the terminology they use every day. How do people in different business units or departments talk about their work or describe their tasks? That's the language you should adopt and use to ask your questions. Building this language into your questions enables you to build rapport with users, so that you can elicit candid, meaningful responses that can help make your communications about the transition and Office 365 adoption more effective. Focus on the future. You've probably heard that an important aspect of understanding users' needs is learning about their pain points - and that's absolutely true. But when you're preparing for conversations with users about your company's transition to Office 365, a more effective approach might be to focus on the future. Frame your questions to encourage people to focus their responses on how they want to navigate the different tasks and responsibilities that make up their work days. For example, instead of asking "What barriers to collaboration are you experiencing?" you can ask "What would be the ideal collaboration experience for you?" By giving your questions a more positive, forward-looking slant, you can actually help people feel more comfortable and be more honest and open in their responses. Get help when you need it Maybe you need help figuring out what your questions should be. Or maybe you'd like guidance about what to do with all the information you've gathered from asking your questions. Regardless, you can always turn to Microsoft FastTrack. I recommend downloading the Office 365 Adoption Guide, if you haven't already, for step-by-step guidance about planning for and driving adoption. And the Productivity Library is an excellent place to find resources that can help you tailor your communications to different user groups. Stay tuned for the final article in this series, which focuses on creating an implementation plan to motivate and train users!Solved9.3KViews5likes7CommentsEmail approval Button missing in Hybrid Scenario (Complete solution with troubleshooting)
In pure cloud or pure on-premises environment email approval works fine without any error. But in Hybrid scenario it’s very difficult to make sure email approval works when users are in cross premise environment. If you look for Microsoft Doc or any other third-party document, you won’t find any proper document. Here I am sharing one full step including all kinds of troubleshooting. The key and only factor of working with email approval is TNEF (Transport Neutral Encapsulation Format). TNEF, also known as the Transport Neutral Encapsulation Format, Outlook Rich Text Format, or Exchange Rich Text Format, is a Microsoft-specific format for encapsulating MAPI message properties. All versions of Outlook fully support TNEF. Outlook on the web (formerly known as Outlook Web App) translates TNEF into MAPI and displays the formatted messages. Other email clients that don't support TNEF typically display TNEF formatted messages as plain text messages with Winmail.dat or Win.dat attachments. Step by step demonstration to resolve email approval issue: The email approval button was missing because you have disabled TNEF or TNEF is not enabled. To enable TNEF log into your exchange server and run two PowerShell command in your exchange management shell. Get-RemoteDomain | Select Name, DomainName, TNEF*, Trust*, AllowedOOF*, IsIn* [To check ] Get-RemoteDomain | Set-RemoteDomain -TNEFEnabled $true [To change] After you change the TNEF you will see Approval button reappeared in your outlook. But it will create you another problem. Your email will start getting Winmail.dat as attachment. To resolve the issue, you have to change the setting from your ECP. You are receiving Winmail.dat because you made the change only from exchange on premise side. You did not changed some from office 365 side. You have to make sure Rich text format is disabled or you can use HTML or plain text. Because not everyone can read or convert rich text format. Login to office 365 admin portal and navigate to exchange admin center (convert to classic exchange) Select mail flow Inside mail flow select remote domain Select Default one and make necessary changes (Screenshot-1) If you have only one create a new one for your custom domain Click plus and keep everything same except same option (Screenshot-2) In domain name place use *.contoso.com After everything setting properly sometimes you might see some approval might fail with a NDR message To resolve the issue, add all the on-premise system mailbox in office 365 as mail contact. First find system mailboxes from on premise using below command. Login to on premise exchange management shell and run below command Get-Mailbox -Arbitration | Fl Name, DisplayName Add them into office 365 as mail contact following below format. Format: SPTP:Email address removed Replace System mailbox value with the value you found from on premise Replace custom domain with your domain name. Example: SMTP:SystemMailbox{2CE344-31E-D-9D7-A7C7D7A0DAA}@contoso.com Give first name, last name, and display name whatever you want. Just make sure you add email address according to format. Go to Office 365 exchange admin center Go to recipient Go to contact Click add contact9.2KViews8likes11CommentsConnecting with people to drive adoption
Today, the move to the cloud is broadening how IT pro roles are perceived—providing more opportunities for you to participate directly in business decision making and strategy development. Many of you are likely involved in—or even directly responsible for—increasing Office 365 adoption to speed your company’s ROI and improve productivity. And if you’re like a lot of the IT pros I’ve talked with, you’ve recognized the need to develop or deepen a new set of skills that can help you succeed. The evolution of your role might require you to work more closely with users than you have in the past. So, your people skills—leadership, communication, relationship-building—take on increased importance in helping you: Engage users and overcome their reticence to technology change. Understand users’ needs, and then match those needs to Office 365 capabilities. Create an implementation plan to motivate and train users. For now, we’ll explore three ways you might engage users and overcome their reticence to technology change. In future posts, we’ll take a closer look at understanding and matching users’ needs to Office 365 capabilities and creating an implementation plan. Be sensitive to how stressful this can be for some users Anxiety about learning something new can galvanize into fear-avoidance behaviors that can make adoption even more challenging—for you and for your users. As Mott MacDonald Business Architect Simon Denton stated, “We’re in a time now where we can’t just expect people to use what we provide…Employees want to understand how a new product is relevant to them and their work, and how it will help them with their clients.” For Mott MacDonald, the best approach to encourage Office 365 adoption was to use customized posters and email templates from Microsoft FastTrack, and by identifying and engaging its employees most interested in and enthusiastic about the new Office 365 capabilities as technology champions. These champions played critical role in communicating about the transition with colleagues across the organization. Putting more effort into promoting, supporting, and fostering adoption paid off for Mott MacDonald in the higher level of engagement employees demonstrated throughout the transition process. Consider exactly what users might be resisting The user reluctance you see could be about more than the technology change itself. Research has shown that in many cases, people are just as fearful about social change—how the relationships they’ve built within and across teams will be affected—as they are about adopting new technologies. However, you know that Office 365 will enable them to develop even closer relationships with co-workers because they’ll have tools at their fingertips that enable stronger collaboration. As Harold Groothedde, technology solutions director at Coats explains, with Office 365, “Employees can communicate with one another instantly, in any way that suits the need.” He adds that Coats has been able to “connect a workforce fragmented across many sites and time zones in a seamless way.” From email to video calls, the new collaboration channels at Coats allows employees to connect with each other directly and instantly—in a way that’s most comfortable for them. Show users how much better work is going to be Go beyond project schedules, deployment details, and training. Most of us are working on almost twice the number of teams we were five years ago. Juggling more projects that involve more people can make it even more challenging for us to step out of our comfort zones. We become so totally focused on getting things done, that we just find what works and stick with it. That’s why it’s important to take the time to help users understand how Office 365 can make their work lives better. And how even small changes can have a big impact on their productivity.James McGlennon, EVP and CIO at Liberty Mutual Insurance Group, shared that Office 365 puts “business analytics tools in the hands of everyone, not just analysts and power users…to drive product innovation.” You might even find opportunities to reassure them about what won’t change. At Liberty Mutual, for example, day-to-day operations haven’t changed dramatically, but better collaboration across different business units has increased accessibility to more information and valuable insights—enabling employees to make better decisions. What’s next? The tips I’ve discussed here are just a few of the ways you can more effectively engage users to overcome their fear of technology change. Check out Microsoft FastTrack for resources, tools, and expert guidance to help you successfully drive adoption. And learn how other companies have successfully increased adoption by taking a look at our case study series about approaching adoption as a marketing campaign and outsourcing adoption. Also, be sure to download theintroduction of the Office 365 Adoption Guide for end-to-end planning and implementation guidance.3.9KViews8likes2CommentsPlan for Office 365 migration and adoption success
For the final post in our series that began in April as part of the Tech Community's Driving Adoption theme, I wanted to round things out by talking about why creating a plan is so important to a successful transition to Office 365. I have to thank @Jeff James for providing such a great lead-in for me with his June post, "Celebrating Migration to Office 365." He did an excellent job of illustrating why making the transition to Office 365 requires a good plan. Or as legendary American professional baseball player, manager, and coach Yogi Berra put it, "If you don't know where you are going, you'll end up someplace else." In his own inimitable way, Berra cautions us about the potential risks that come with a lack of proper planning, and emphasizes just what makes planning so important. Creating a plan provides the opportunity to clearly articulate what needs to be done, how to get it done, who will get it done and what they'll be doing, and when it will be done. For everyone, top to bottom. With this in mind, let's take a closer look at three key aspects of planning that can lead to successful project outcomes. Create the plan. The idea that you need to make a plan might seem obvious, but too often, major projects begin without clear plans in place. Make sure you carve out enough time for you and your team to develop a viable plan. If you're working with a technology or services partner, it might be tempting to leave all of the planning details entirely to them. However, if you're responsible for driving Office 365 adoption, you should take an active role in the development of your organization's transition plan. This effort ensures that you're up to speed on every aspect of the plan, and enables you to solidify the support of top-level sponsors and recruit champions to help you build excitement among users. Share the plan. Now that the plan is complete, you'll want to get the word out to everyone across your company. Because you've been actively involved in planning your organization's transition to Office 365, you can more easily articulate what's going on throughout the process to management, colleagues, and users. Your planning experience will also help you develop and provide more effective training for users. And you'll be better at evangelizing the benefits of Office 365, which will, in turn, motivate users to adopt Office 365 more quickly. All of this hard work pays off for you, too, as your enhanced value to your team helps advance your career. Follow the plan. To get the most out of your plan, you have to follow through on it. That means more than ensuring that Office 365 is up and running. You have to stay focused on the specific, realistic goals and expectations you've committed to, measuring progress and performance against the success criteria you've established, and reporting outcomes. You'll need to monitor where adoption is lagging and devise new ways to train and motivate users over the longer term. Following a plan doesn't mean there's no room for flexibility. In fact, a good plan adds agility by taking the guesswork out of day-to-day tasks. Wondering where to start? Consider the Success Planning Tool available through Microsoft FastTrack. Through this collaborative environment, you and your team can work together to capture your business case, onboarding, and adoption plans all in one place.3.6KViews4likes0CommentsFastTrack Ignite 2016 Recap
We recently concluded the Microsoft Ignite 2016 conference. The FastTrack team enjoyed the opportunity to meet with customers and partners at the event. We captured a few of the moments from Ignite with the Microsoft FastTrack team. Get the content Below is your reference list to access the FastTrack for Office 365 sessions at Ignite. Get to Microsoft Office 365 with FastTrack Want to know how you move to Microsoft Office 365? Learn what to expect as you move to Office 365 and how the Microsoft FastTrack Center and resources can assist you in your journey. Cyril Belikoff, Bob Davis, Sharon Liu Drive Office 365 adoption: methodology, best practices, and resources from Microsoft Digital transformation is here. As IT, how do you proceed to get business buy-in, and ensure people across your organization adopt the solutions you provide and take full advantage of them? In this session, we discuss the common best practices and learnings coming from successful customers, experienced partners, and focus groups that led to sustainable user adoption. We also cover how Microsoft can support you in your journey with its customer success service, FastTrack, designed to help you move to Office 365 and realize business value faster. Gideon Bibliowicz., Matt Ontell, Sharon Liu Initiate winning user adoption strategies from our customers Learn from Microsoft Office 365 customers. This panel shares user adoption strategies utilized to drive value from the Office 365 service for their organizations. Ali Shadman (CSC), Ander Munck (Carlsberg Group), Matina Massa (Air Malta), Simon Denton (Mott MacDonald), Bob Davis, Quin Nikel Accelerate your Office 365 deployment with FastTrack You are moving to Microsoft Office 365 and Microsoft can help. Join this session to learn how you can leverage the Microsoft FastTrack Center services to accelerate your use of Office 365. Hear from our FastTrack team and learn how customers have used the FastTrack Center to onboard to Office 365 the right way. Scott Miller Move your data to Microsoft Office 365 Learn the best practices used by the FastTrack Center to move customer data to Microsoft Office 365. We look at mail migrations to Exchange online and file migrations to SharePoint Online and OneDrive for Business. The FastTrack Center team details what you can expect from the data migration service and highlight the best practices to use the service. Tom Wisnowski, Steven Ngo, Ali Shadman (CSC) See how Mott MacDonald drove adoption of Office 365 and opened opportunities worldwide Mott MacDonald is a $2 billion employee-owned consultancy providing engineering, management, and development services for some of the most complex projects around the globe. In 2014, they made the decision to move to Microsoft Office 365 and through this session you learn how they are driving adoption of Office technologies to help employees work smarter, communicate and collaborate more effectively, and stay productive no matter where their assignments might take them. Simon Denton (Mott MacDonald) Move to Office 365 and drive adoption – lessons learned from the Carlsberg Group The Carlsberg Group manages more than 140 master beer brands in a global market. The company’s Microsoft Office 365 journey began in 2012, and is still evolving. Join us for a firsthand account of how Carlsberg partnered with Microsoft to move to Office 365, as well as the tactics they are leveraging today to drive user adoption and overcome resistance to change as they work to build an agile, team-based organization for 40,000 employees in 27 countries. Anders Munck (Carlsberg) Plan to drive value and user adoption in Microsoft Office 365 Join this session to learn how FastTrack can help you drive value and user adoption. Erik Svenson Migrate your data to Microsoft Office 365 - why? You probably think you need to migrate all your data to Microsoft Office 365. But what is the business reason for doing this? Join this session to learn the business decisions you need to consider before you begin your migrations. Thomas Wicker Plan for Microsoft Office 365 success Get ready for Microsoft Office 365 with this session, presented by one of the master FastTrack Architects who helps countless customer get ready to use the Office 365 and get value from the service quickly. Learn important tips as you begin planning your use of the service by leveraging FastTrack. This session will highlight the updated FastTrack website improvements, demonstrate the overall process prescribed by Microsoft, and help you develop your plan for a successful project. Angi Livermore Set yourself up for success with Microsoft Office 365 Learn tips from one of the master FastTrack Architects who helps countless customer get ready to use the Microsoft Office 365 and get value from the service quickly. Learn important tips as you begin planning your use of the service. Eric Droutman, Ferjan Ormeling Enjoy the content and wehope to see at the next Ignite event. Thanks- Brian Shiers3.1KViews2likes0CommentsAccelerate Office 365 deployment: an Ignite pre-day workshop invitation
You may have already received an invitation to Microsoft Ignite, have a pass (yay!), or are still mulling over attending. I'd also like to invite you to participate in a jam-packed, full-day Ignite Pre-Day training workshop dedicated to accelerating Office 365 deployment and user adoption with Microsoft FastTrack. The workshop will be held on Sunday, 24 September as part of Microsoft Ignite 2017 in Orlando, Florida. In-depth, interactive The workshop focuses on how to successfully deploy Office 365, with in-depth demonstrations across workloads and technical discussions with subject matter experts. Topics include remediation, deployment, and migration. The workshop will also introduce you to and share best practices for deploying Microsoft 365 -bringing together Windows 10, Office 365 ProPlus, and Enterprise Mobility + Security to deliver a complete, intelligent solution that empowers your organization to be creative and work together, securely. You'll take away answers to key deployment questions and resources that can help you with your Office 365 implementation. Next steps You can register for the workshop by signing up for Ignite, then selecting Accelerate Office 365 deployment and user adoption with Microsoft FastTrack. The workshop fee is $500.00 USD, payable at time of registration. As part of the registration process, you'll have the opportunity to choose different types of event passes, or if you prefer, just select the workshop. If you've already registered for Microsoft Ignite 2017, you can update your registration through Returning Services by signing in with your Microsoft account. Once you've signed in to your registration record, just add the Accelerate Office 365 deployment and user adoption with Microsoft FastTrack pre-day workshop. I'm looking forward to seeing you in Orlando1.8KViews1like0CommentsYammer adoption stories support FastTrack for Office 365
Over the past year I've shared many Yammer adoptionsuccessstories from GlaxoSmithKline(GSK) a global healthcare company, on LinkedIn, Mediumand Twitter. GSK havean astonishingc.80% of ot the company registered andc.60% activeon Yammer. SInce awarded MVP in Feb I've been encouraged to update the stories and sharethemhere to inspire others on adoption. Hope you find them helpful. Please contact me if you are interested to know moreto support yourFast Track journey. How do you position and frame Yammer and Microsoft Team adoption? Target: Business Processes How does Yammer, Microsoft Teams and Microsoft Staffhub connect deskless workers to the enterprise? Target: Business Processes How does Yammer nurture a responsive supply chain? Target: Business Processes How does Yammer speed up the HR new hire process? Target: HR How does Yammer support the launch of a new product or brand? Target: Sales Teams How does Yammer support product marketing and competitor intelligence? Target: Marketing Teams Yamjam. What is it and how do you do it? Target: Internal Comms How does Yammer nurture employee engagement and advocacy with fundraising? Target: Internal Comms Fun, low budget Yammer adoption videos Target: Internal Comms1.8KViews2likes0Commentsmigration from google drive to onedrive
hello, im trying to migrate from Gdrive to onedrive. 35 users. i dont need download zip and then upload . im trying to use migration from new exchange admin center, but the service like not working . cant scan drives and than migrate. getting error but log dont show anything. any suggess?1.5KViews1like1CommentJoin the conversation: share your story, engage with your peers, gain insights from around the world
Launching today - FastTrack for Microsoft 365 discussion series. Be sure to check back regularly to see case study videos, interact with your peers, and test your skills in weekly trivia!1.2KViews5likes0Comments