Bringing Organizational Knowledge into the Clinical Workflow
This blog is co-authored by Hadas Bitran, Partner GM, Health AI, Microsoft Health & Life Sciences Every day, clinicians spend valuable time looking for information that lives in different places. An email thread from a specialist colleague. A Microsoft Teams discussion about a complex case. Updated organizational processes buried in SharePoint or OneDrive. This information provides context that could be critical to their workflows or help inform their decisions. But that context is not part of their clinical workflow. The result? Clinicians are forced to break their clinical workflow, searching manually across organizational resources, and mentally combining scattered data points, all while a patient is waiting. This isn't a knowledge problem. It's a retrieval problem. And it's costing time, focus, cognitive burden and clinical confidence every single day. That's exactly the gap we're closing by bringing clinical intelligence and your organization's knowledge into one seamless, workflow-native experience. Clinical workflow, now with your organizational context Within Dragon Copilot, clinicians will be able to securely surface relevant information across Microsoft 365, without leaving the clinical workflow: Email: retrieve relevant information that was exchanged with patients, colleagues or from specialist correspondence, referral communications, or care coordination threads. find me the email from Dr. Ting that mentioned the latest research about this mutation. In this example, the chat functionality in Dragon Copilot uses the patient and encounter context to resolve the referenced mutation, then leverages Microsoft 365 Copilot behind the scenes to locate the email from Dr. Ting that mentions it. Microsoft Teams: surface information from Microsoft Teams chats that the clinician had with colleagues, discussions or group chat conversations. The patient is traveling to Florida. Identify dialysis centers near the patient’s destination based on information shared by Dr. Salomon in Microsoft Teams and provide practical travel guidelines I can share with the patient. In this example, Dragon Copilot uses trusted sources for travel guidelines and Microsoft 365 Copilot to retrieve relevant Microsoft Teams messages from Dr. Salomon, identifying nearby dialysis centers in Florida. SharePoint and OneDrive: access organizational knowledge on demand: HR policies, facility procedures, compliance guidelines, shift schedules, and more Who is on call for nephrology tonight and who is covering tomorrow morning? In this example, Dragon Copilot leverages Microsoft 365 Copilot behind the scenes to locate the most up‑to‑date Excel file with upcoming shift and coverage information from the hospital’s SharePoint, and surfaces the answer directly in the conversation, without disrupting the clinician’s workflow. With Microsoft 365 Copilot, work context is available directly inside Dragon Copilot, clinicians can choose if, and when to access their work information. Within Dragon Copilot, they can ask questions in natural language and receive the most relevant information, grounded in patient context, from trusted clinical sources and their Microsoft 365 data. One conversational flow. Full clinical and work context. No tab switching, no manual searching, no lost focus. Trusted by design, built for healthcare Security and privacy are built in from the ground up. Information is always accessed on behalf of the individual user, fully respecting existing Microsoft 365 identity and access management, compliance, and privacy controls, meaning clinicians see only what they're authorized to see, and that Dragon Copilot will only use their work context if the clinician consented to it. This also means no new security risks to manage, and no changes to how your organization governs access to information. For healthcare organizations where data sensitivity, regulatory compliance, and patient privacy are non-negotiable, this better-together experience is designed to meet that bar from day one. Join the Private Preview If you're a Dragon Copilot customer, and your organization is using Microsoft 365 Copilot, we invite you to be among the first to experience this new capability. Register now for early access to the private preview and play a role in shaping the future of clinical workflow intelligence. Register for private previewDragon Copilot centralizes trusted medical content and relevant contextual information in-workflow
This blog is co-authored by Bert Hoorne, Principal Program Manager & Ksenya Kveler, Principal Applied Scientist Dragon Copilot delivers medical intelligence from trusted sources directly within clinical workflows for healthcare organizations in one solution. We are pleased to announce that we are expanding those knowledge sources with additional best‑in‑class content providers and enabling broader access to your organization’s internal sources with Microsoft 365 Copilot integration. Access information from new credible medical content providers Dragon Copilot users will gain access to an additional robust collection of trusted clinical content from leading evidence-based resources. We are partnering with renowned publishers to bring you the best, most trusted content, safely and securely, within clinician’s workflows while helping to reduce the use of unauthorized AI tools and applications, commonly referred to, as “shadow AI.” Access content from Wolters Kluwer UpToDate We’ve partnered with Wolters Kluwer UpToDate to bring trusted, evidence-based clinical guidance directly into Dragon Copilot. Customers with an active Wolters Kluwer UpToDate license will be able to access UpToDate content in Dragon Copilot, within the context of their clinical workflows. This integration allows clinicians to ask both general questions and patient specific questions and receive answers grounded in UpToDate evidence, with clear references to supporting sources. Over time, it will also introduce contextual links to UpToDate concepts layered on top of Dragon Copilot–generated notes, further enhancing clinical insight at the point of care. “Clinicians need reliable guidance that supports fast, confident decision-making without disrupting care delivery. We are excited to partner with Microsoft to bring UpToDate’s gold standard evidence and expertise-based clinical insights to Dragon Copilot, helping clinicians quickly access, actionable answers that reduce cognitive burden and support better patient care.” Yaw Fellin, Senior Vice President and General Manager, UpToDate Clinical Decision Support and Provider Solutions Wolters Kluwer Health Here’s an example of UpToDate content embedded in the Dragon Copilot workflow: Obtain trusted clinical evidence with Elsevier ClinicalKey AI Elsevier’s ClinicalKey AI will be available in Dragon Copilot. This integration enables customers with an active Elsevier ClinicalKey AI license to surface trusted medical literature and clinical evidence directly within clinicians’ workflows. “Clinicians are navigating a complex and rapidly changing healthcare landscape and need solutions they can trust. The ClinicalKey AI extension for Dragon Copilot transforms how clinicians interact with trusted medical literature and clinical answers. The conversational interface makes evidence discovery faster and more intuitive.” Jukka Valimaki, SVP Clinical Solutions Elsevier Here’s an example of ClinicalKey AI content embedded in the Dragon Copilot workflow: Support clinical decisions with EBMcalc With the integration of EBMcalc medical calculators, Dragon Copilot enables clinicians to use evidence-based calculators directly within their workflows—applied in context to the patient they’re caring for. “Clinicians need trusted, evidence-based insights exactly at the point of care. By integrating EBMcalc’s rigorously curated clinical calculators and references into Dragon Copilot, we’re helping make high quality medical evidence more accessible, more actionable, and easier to use within everyday clinical workflows”. Louis Leff, MD, MACP, Founder and CEO EBMcalc Access independent evidence in Dragon Copilot with Wiley and Cochrane Wiley and Microsoft are partnering to bring scientific literature and clinical evidence directly into the healthcare workflow, starting with the Cochrane Library. Through this integration, customers with an active Cochrane Library AI license will be able to access Cochrane’s high-quality, independent evidence, systematic reviews, and clinical answers, to inform more reliable and efficient decision-making. This includes the Cochrane Database of Systematic Reviews (CDSR), the home of gold-standard evidence syntheses, widely used to inform clinical guidelines worldwide. "Working with Microsoft to bring the Cochrane Library into Dragon Copilot reflects a shared commitment to meeting researchers and clinicians where they are. Healthcare Institutions can now access independent, peer-reviewed evidence— right within their clinical workflow” Josh Jarrett, SVP & GM of AI Growth Wiley Access work context with Microsoft 365 Copilot in Dragon Copilot With the Microsoft 365 Copilot integration, Dragon Copilot enables clinicians to seamlessly access information from their emails, chats, OneDrive and SharePoint, within the flow of their clinical work. Clinicians can combine this information with additional questions and actions, all governed by existing organizational and user access controls. Use of this data within Dragon Copilot workflow remains fully at the user’s discretion. Here’s an example of content from an email surfaced by Microsoft 365 Copilot accessible through the Dragon Copilot workflow: Read more for a deeper dive on how Dragon Copilot enables work context access with Microsoft 365 Copilot integration. Safe web search Dragon Copilot safe web search delivers trusted, evidence linked answers when curated sources are unavailable—ensuring clinicians continue to receive timely support without disrupting their workflow. The goal of safe web search is to prevent broken workflows and eliminate unsafe external browsing. Clinicians remain within their clinical context, focused on the patient—without tab hopping or the risk of landing on unreliable or unverified websites. Safe web search eliminates “no response” dead ends by maintaining a seamless conversational experience in Dragon Copilot and reducing unanswered prompts. This capability is enabled by using verified, secure, and responsible mechanisms designed for safe clinical experiences. It enforces multilayer protection through evidence validation, provenance linked responses, content filtering, and regulated search with built in safeguards. Here’s an example of content from a safe web search in the Dragon Copilot workflow: Conclusion These advancements represent an important step forward in how Dragon Copilot delivers trusted medical intelligence - bringing together best‑in‑class clinical evidence, organizational knowledge, and safe web access in one governed, in‑workflow experience. We will continue to expand our partner ecosystem, deepen integrations with leading evidence providers, and evolve Dragon Copilot conversational extensibility to meet clinicians where they work.
