Modernizing radiology reporting—without disrupting care: A practical path to PowerScribe One
With growing imaging volumes, increasing complexity, and the rapid emergence of AI, healthcare organizations are reevaluating how their reporting environments support clinicians and strengthen operational performance. They are faced with how to modernize without interrupting the work that matters most. We developed our PowerScribe One solution and implementation approach with that reality in mind. In active production across a wide range of healthcare environments (including large integrated delivery networks, academic medical centers, independent radiology practices, and community hospitals), PowerScribe One reflects a solution that is both proven in practice and designed for what comes next. Over 250 organizations and 10,000+ radiologists use PowerScribe One to generate millions of reports each month. This scale is significant; it’s validation of what we bring through our solution and support. It reflects a system and team tested across diverse environments, integration landscapes, and operational models, performing reliably in real-world conditions. Combining the strength of our solutions with an experienced Microsoft team, we deliver a seamless implementation that minimizes disruption. Redefining the migration experience As I’ve worked with customers modernizing their reporting environments, I’ve noticed a consistent pattern of concern: how to modernize without disrupting the workflows teams rely on or the care they deliver. In my experience, even when a solution offers meaningful capabilities, customers still worry about the potential downsides of a prolonged migration. I understand that perspective. Many have worked with vendors who promise a “lift-and-shift” implementation but fall short of that expectation. Migrations can introduce real challenges, including downtime, retraining, and workflow disruption. Over time, we’ve seen that successful transformation is driven not only by the strength of the technology, but also by how effectively the transition is managed. With years of experience supporting PowerScribe environments, we’ve taken those insights and applied them to our approach. We defined what a successful PowerScribe One implementation looks like and developed a migration model designed to reduce risk while supporting adoption. Rather than viewing migration as a single milestone, PowerScribe One transitions are designed as a structured journey with clearly defined phases and timing: Discovery: Align on goals, workflows, and integration requirements Build: Preparing the technical and operational foundation Testing: Validating workflows end to end and addressing issues proactively Production: Supporting go-live with a focus on stability and adoption Each phase includes checkpoints and shared accountability to increase transparency and reduce uncertainty. Our Microsoft team works closely with our customers to build a project timeline that fits their needs while existing PowerScribe 360 workflows and content are leveraged, eliminating the need to rebuild from scratch. I’d also like to highlight at the center of this migration model is a parallel transition strategy. We enable PowerScribe 360 and PowerScribe One to operate side-by-side during our customer’s migration period. This approach provides organizations with the flexibility to: Introduce PowerScribe One to early adopters Validate workflows and integrations in a live environment Phase adoption across teams Maintain continuity throughout the transition In this measured approach, our customers can move forward with confidence, ensuring that systems, workflows, and teams are ready for successful adoption. The result is a model that is both repeatable and adaptable, capable of supporting organizations with varying levels of complexity. Our efforts to center our implementation process on the customer experience shows how migration work is not simply a technical capability proposition. This focus reflects our broader philosophy: transformation should be deliberate, not disruptive. From implementation to enablement Minimizing disruption doesn’t end with implementation. It extends into how teams are supported, trained, and enabled in their day-to-day workflows. Our focus on enablement is especially important in radiology, where even small workflow disruptions can have outsized impacts on productivity and the radiologist experience. With PowerScribe One, organizations not only gain access to a modern reporting solution but also support from teams with deep experience in radiology workflows, integrations, and large-scale deployments. With that in mind, I’ve seen firsthand how the healthcare landscape has radically changed over the last six years. Our customers tell us how workforce shifts in radiology means they are adapting their staffing models and workflows to include telework. With these changes in the workforce, organizations benefit from training and support models that are flexible, digital, and accessible remotely. We made live expert access (known to our customers as “drop-in help”) easily accessible through a simple QR code. It can be an ad hoc or scheduled engagement which ensures the offering aligns with a radiologist’s schedule. The feedback on this level of access we’ve received has been extremely positive and is resonating strongly with customers. I know that for any healthcare solution deployment to be successful, it requires a learning and support model that aligns with clinical schedules and operational realities. Modernizing radiology reporting is both a technical and operational effort with its success depending on advancing capability without disrupting clinical continuity. The transition to PowerScribe One shows this balance is achievable through phased adoption, low-disruption deployment, and strong user readiness. Organizations can modernize without affecting day-to-day care delivery with our structured approach, proven expertise and a focus on provider experience and patient outcomes. If you want to learn more about our approach or PowerScribe One, I’ll be at SIIM26, June 10-12, please stop by the Microsoft booth at 630-632. You can also discover how we partner with our customers why they decided to move to PowerScribe One by reading our Industry Blog.Ushering in the Next Era of Cloud-Native AI Capabilities for Radiology
Introducing Dragon Copilot, your AI companion for PowerScribe One For radiologists, the reporting workflow of the future is here. At RSNA 2025, in Chicago, we’re showcasing Dragon Copilot, a cloud-native companion for PowerScribe One. Currently in preview, Dragon Copilot builds on the trusted capabilities of PowerScribe One to accelerate innovation and modernize reporting workflows while unlocking extensibility for radiology teams and partners. Why we built it: Technical drivers for a new era With growing demand for imaging services coupled with a workforce shortage, healthcare professionals face increased workloads and burnout while patients experience greater wait times. With our breadth of healthcare industry experience combined with our AI expertise and development at Microsoft, we immediately understood how we could help address these challenges. For radiologists, we sought to plugin into existing reporting workflows with rapid innovation, scalable AI, and open extensibility. How we built it: Modern architecture and extensibility By delivering Dragon Copilot as cloud-native solution built on Azure, we can enable new services globally. We apply the full capabilities of Azure for compute, storage, and security for high availability and compliance. Our modular architecture enables fast delivery of new features with APIs at the core to allow seamless integration, extensibility, and partner innovation. To imbue the workflow with AI through our platform, we harness the latest generative, multimodal, and agentic AI (both internal and through our partners) to support clinical reporting, workflow automation, and decision support. Key architectural highlights: AI services: Integrated large language models (LLMs) and vision-language models (VLMs) for multimodal data processing. API-first design: RESTful APIs expose core functions (draft report content generation, prior summarization, quality checks and chat) enabling partners and developers to build extensions and custom workflows. Extensibility framework: Open platform for 1st- and 3rd-party extensions, supporting everything from custom AI models to workflow agents. Inside the innovation Dragon Copilot alongside PowerScribe provides a unified AI experience. Radiologists can take advantage of the latest AI advancements without disruption to their workflows. They do not need another widget taking up room on their desktop. Instead, they need AI that fits seamlessly into existing workflows connecting their data to the cloud. Our cloud-first approach brings increased reliability, stability, and performance to a radiologists’ workflow. I’m thrilled to highlight the key capabilities of this dynamic duo: PowerScribe One with Dragon Copilot. Prior report summary: Automatically summarizes relevant prior reports, surfacing key findings, and context for the current study. AI-generated draft reports and quality checks: The most transformative aspect of Dragon Copilot is its open, extensible architecture for AI integration. We don’t limit radiology teams to a single set of AI tools. We enable seamless plug-ins for AI apps & agents from both Microsoft and our growing ecosystem of 3rd-parties. We provide a single surface for all your AI needs. This approach will enable radiology departments to discover, acquire, & deploy new AI-powered extensions. We’re enthusiastic about embarking on this journey with partners. We're also excited about collaborations with developers and academic innovators to bring their own AI models and services directly into the Dragon Copilot experience. Integrated chat experience with credible knowledge sources and medical safeguards: This chat interface connects radiologists to credible, clinically validated sources from Radiopedia and Radiology Assistant. It enables agentic orchestration and safeguards provided by Azure's Healthcare Agent Services for PHI and clinical accuracy. In the future, we expect to have a variety of other sources for radiology customers to choose from as well as the ability for organizations to add their own approved policies and protocols. This chat is designed to route questions to the right agent, provide evidence for claims, and filter responses for clinical validity. Over time, it will include extensions with custom agents powered by Copilot Studio. Help us shape what’s next As we continue to evolve Dragon Copilot alongside PowerScribe One, we invite innovators, developer partners, and academics to join us in shaping the future of radiology workflow. Dragon Copilot is more than a product; it’s a solution for rapid, responsible innovation in radiology. By combining cloud-native architecture, advanced AI capabilities, and open extensibility, we’re enabling radiology teams to work smarter, faster, and with greater confidence. Ready to see it in action? Visit us at RSNA 2025 (November 30–December 4), booth #1311 South Hall. Or contact our team to join the journey.
