Partner Case Study | TTEC Digital
All travelers know the frustration of a canceled or delayed flight. No airline is immune to inclement weather, gate shortages, and other travel disruptions. What truly sets an airline apart is how effortlessly its customer service turns disruption into reassurance. TTEC Digital, 2025 Microsoft Dynamics 365 Service Partner of the Year, is helping a leading global airline upgrade its customer support and create standout experiences when travelers need it most: around the clock. As an award-winning Microsoft Solutions Partner, global customer experience (CX) innovator TTEC Digital leverages AI in solution architecture and implementation methodology to reduce complexity, drive operational excellence, and streamline customer experiences. With over 1,400 Microsoft certifications and decades of success, TTEC Digital can deploy, integrate, and optimize these technologies to maximize cloud and AI investments. The company’s Microsoft practice focuses on AI Business Solutions and Cloud & AI Platforms, including Microsoft Azure, Copilot, Dynamics 365, and Power Platform. By leveraging partner certifications and programs like Copilot + Power and Azure Accelerate within Microsoft Commerce Incentives (MCI), they help clients modernize customer connections, optimize service operations, and achieve measurable business value. TTEC Digital’s strategic use of presales and post-sales funding to drive customer success serves as a striking differentiator in the market. Additionally, TTEC Digital offers managed services (SurroundCX™) and IP innovations to help their clients continuously evolve their customer experience ecosystems. Beyond traditional tiered support and break/fix support models, TTEC Digital provides real-time monitoring across multiple clouds, hosting management services, and CX innovation services—a unique offering focused on ongoing AI advancement. CX innovation services keep clients’ platforms optimized while introducing enhanced capabilities such as conversational AI, speech-to-text analytics, knowledge engineering, and custom large language models. "We've been creating elevated, exceptional experiences for more than 30 years, and those experiences often come to life in the contact center because that is where your brand hits your customer," said Leah Quartano, VP of Digital Sales at TTEC Digital. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!⏰ Don’t miss out—there’s still time to submit your FastTrack Recognized Solution Architect (FTRSA) nominations and renewals!
The window to nominate for the FTRSA distinction closes on March 3, 2026 (just about 6 weeks from now). If you’re considering submitting or renewing, act soon! Remember, publishing a reference architecture on a Microsoft site—a requirement—can take up to 6–8 weeks alone. Helpful tips and resources to support your nomination: Before you submit, make sure to read the FAQ on the nomination site for important details on requirements and the nomination process. Looking for guidance on submissions? Check out EY’s (a multi-year, multi-product FTRSA) insightful blog post here. Still have questions? Reach out directly to the team at fasttrackrecognized@microsoft.com. Let’s recognize outstanding architects—get your nominations in before the deadline!Partner Case Study | CloudFronts
In manufacturing, precision is paramount. Machine quality, specification, and the accuracy of results is critical. That’s always been the case. What’s newer in the manufacturing world is the precision required from the systems that support operations. Manufacturers today are under pressure to deliver seamless customer experiences, whether through e-commerce or service operations, while also maintaining efficiency across global supply chains. Yet many still rely on aging integration frameworks or siloed systems that make it difficult to meet modern expectations. To keep up with the rapid pace of innovation and increased demands, many manufacturers rely on a partner to help them modernize operations, and one key ally for organizations in this space today is CloudFronts. As a Solutions Partner specializing in Microsoft Dynamics 365, CloudFronts supports a broad spectrum of industries, including manufacturing, by integrating and scaling business-critical systems with Azure, Power BI, and other Microsoft solutions. This expertise made them an appealing partner when Tinius Olsen, a long-established materials testing manufacturer, wanted to modernize multiple aspects of their digital infrastructure—and do so cost-effectively. The companies had partnered before when CloudFronts upgraded Tinius Olsen’s ERP in 2015. Now, they embarked on a digital transformation journey together to streamline integrations, improve efficiency, and open new opportunities for innovation. A digital modernization doubleheader With more than 140 years of history, Tinius Olsen has long been known for precision-engineered testing solutions used in a wide range of industries. But like many established manufacturers, Tinius Olsen faced technology challenges. As customer expectations shifted toward faster digital experiences and their internal IT landscape grew more complex, Tinius Olsen needed to modernize its technology backbone. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!🚀✨ Are you ready for a power-packed, productive, and inspiring October? ✨🚀
Here we go, friends! 🎉 The October Calendar is officially here, right on time, as always! 🗓️💯 This month, we’re bringing you a lineup of world-class sessions designed to help you: 🌍 Explore the https://www.linkedin.com/company/101186090/admin/page-posts/published/?share=true# ecosystem from new perspectives 💡 Gain practical skills you can apply immediately 🤝 Connect with experts and a global community of learners 🚀 Stay ahead with the latest innovations in Azure, AI, Power Platform, Security, and beyond. What makes this calendar stand out is the incredible diversity of voices and expertise it brings together. 🌍 You’ll hear from global speakers who share not just theory, but real-world experiences across different industries, giving you insights that truly matter. And the best part? ⏰ No matter where you are in the world, the sessions are scheduled across multiple time zones so you can always join in. Even better, everything is completely free and open, because learning and growth should be accessible to everyone. 💙 🔗 Check out the full list of sessions, register today, and prepare yourself for an amazing month of learning, networking, and growth. 🔥 This isn’t just another calendar, it’s your chance to grow, connect, and be inspired alongside thousands of passionate learners across the globe. 🙌 Let’s make October unforgettable together in the https://www.linkedin.com/company/101186090/admin/page-posts/published/?share=true# way! 💙 📢 https://www.linkedin.com/in/kaspersvenmozartjohansen/ 📅 October 4, 2025 06:00 PM CET 📖 Get started with a modern zero trust remote access solution: Microsoft Global Secure Access 🖇️ https://streamyard.com/watch/3APZGyZFRyQS?wt.mc_id=MVP_350258 📢 https://www.linkedin.com/in/akanksha-malik/ 📅 October 7, 2025 19:00 PM AEST 📅 October 7, 2025 10:00 AM CET 📖 Unlocking Document Insights with Azure AI 🖇️ https://streamyard.com/watch/M6qvUYdv58tt?wt.mc_id=MVP_350258 📢 https://www.linkedin.com/in/rexdekoning/ 📅 October 11, 2025 06:00 PM CET 📖 Azure Functions and network security.. Can it be done? 🖇️ https://streamyard.com/watch/RHzXr5bpYHFY?wt.mc_id=MVP_350258 📢 https://www.linkedin.com/in/jeevarajankumar/ 📅 October 7, 2025 18:00 PM AEST 📅 October 19, 2025 09:00 AM CET 📖 D365 Field Service 101 🖇️ https://streamyard.com/watch/RtDkftSxhn7P?wt.mc_id=MVP_350258 📢 https://www.linkedin.com/in/priyankashah/ 📅 October 21, 2025 19:00 PM AEST 📅 October 21, 2025 10:00 AM CET 📖 FSI and Gen AI: Wealth management advisor with Azure Foundry Agents and MCP 🖇️ https://streamyard.com/watch/Vb5rUWMBN9YN?wt.mc_id=MVP_350258 📢 https://www.linkedin.com/in/monaghadiri/ 📅 October 25, 2025 06:00 PM CET 📖 The Role of Sentence Syntax in Security Copilot: Structured Storytelling for Effective Defence 🖇️ https://streamyard.com/watch/EtPkn2EZkauD?wt.mc_id=MVP_350258Partner Case Study | Covenant
With a suite of Microsoft technology and an agile approach, Covenant helped the Illinois Mine Subsidence Insurance Fund (IMSIF) connect their data, modernize their operations, and future-proof their mission. On a quiet street in Illinois, a homeowner discovers a troubling sight: a crack snaking across their driveway. Little do they know that old coal mine tunnels deep underground have subtly shifted, leaving their property susceptible to damage from mine subsidence. For decades, the Illinois Mine Subsidence Insurance Fund (IMSIF) has been helping homeowners and businesses manage this risk by making sure they have access to financial resources when the ground literally shifts beneath their feet. While IMSIF has been the steady support for property owners since 1979, they were facing their own challenge: legacy technology that made every claim, survey, and payment more complicated than it had to be. That's why they reached out to Covenant Technology Partners, a Microsoft Cloud Solution Provider (CSP) partner, who joined forces with IMSIF to reimagine and strengthen their foundation of support. A custom legacy system and siloed data IMSIF’s mission is as unique as it is essential. Created by state statute, the Fund helps assure financial resources are available to Illinois property owners at risk of mine subsidence, including through providing reinsurance to insurance companies, conducting investigations, supporting research, and educating the public. “They’re protecting homeowners who never would have thought they would be exposed to this extra risk of a house settling or even an outbuilding sinking because of a shaft shifting or collapsing,” said Lynn Glatt, Microsoft Dynamics ERP Solution Architect at Covenant. But manual data entry, duplicate records, and a patchwork of non-integrated processes made IMSIF’s day-to-day work a lot harder—and limited their potential impact. Claims, payments, reimbursements, and surveying were all managed in parallel, often requiring the same information to be entered into multiple systems. Worse still, the developer who built and maintained the original system had retired—leaving IMSIF with a looming knowledge gap and growing risk. “They were doing [all of this] in a homemade, crafted solution that kept one developer busy for almost 20 years,” Glatt said. “And when that person retired, they didn't have anybody who understood how it all linked together to that legacy system.” Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Biztech grows revenue by 150% with Microsoft Marketplace Rewards
Biztech IT Consultancy Pvt. Ltd. builds solutions on Microsoft Dynamics 365 and Azure to bring positive transformation to healthcare, not-for-profit, manufacturing, education, and retail companies of all sizes across 21 countries. Biztech transforms companies with CRM and ERP A Microsoft partner for over eight years, Biztech develops customer relationship management (CRM) and enterprise resource planning (ERP) solutions on Microsoft Azure, Dynamics 365, and Dynamics 365 Business Central to ensure scalability and efficiency. Biztech continuously strives to innovate and strengthen its offerings within the Microsoft ecosystem. Seeking enhanced visibility and marketing opportunities, Biztech reviewed the benefits of Microsoft Marketplace Rewards to connect with companies seeking to effectively use Microsoft technology. Utilizing Microsoft Marketplace Rewards to reach more customers was a logical step. Continue reading here Join the conversation in our Marketplace community discussion board, Marketplace Blog and see upcoming events in the Marketplace events calendar!Innovators in Action | Ludia Consulting
We’re proud to collaborate with visionary partners who are shaping the future of innovation. Microsoft’s Innovators In Action series spotlights tech entrepreneurs who are members of a Microsoft Partner-led Organization and are driving transformation and business impact. They are leveraging Microsoft’s ecosystem for growth. Want to be featured? Join this community and ask to share your story! This week we are featuring Ludia Consulting Ludia Consulting specializes in Microsoft Dynamics 365 Business Applications to optimize physical operations across industries such as manufacturing, energy, and professional services. Their experience has led to significant pipeline growth and collaboration with Microsoft Teams. Listen to full episode here! Stay tuned for more inspiring spotlights in our #InnovatorsInAction series. Join the conversation by following our Inclusive Growth discussion board!Dynamics 365 Blog | Accelerate your journey to AI-first selling with Microsoft AI Accelerator for Sales and new sales agents
AI transforms the way people work, the way every function operates, and the way businesses drive competition and growth. It’s also transforming the business application landscape as customers adopt Microsoft 365 Copilot as the UI for AI and agents for every business process. Nowhere is that more true than in sales. The combination of Copilot, agents, and human ambition can free time to focus on closing deals, help teams build a stronger pipeline, and drive new levels of profitability. That matters because in sales, time is money. We’re announcing a new program—Microsoft AI Accelerator for Sales—to help more customers rapidly transform their sales organization with Microsoft 365 Copilot and agents, as well as two new agents—Sales Agent and Sales Chat—to help scale the team’s ability to nurture and close deals. Read on for more information on each of these announcements on our full blog.Explore Exciting New Growth Opportunity: Dynamics 365 Business Central event
Learn how adding Dynamics 365 Business Central to your offerings catalogue can increase your revenue and reduce customer churn — with low risk and a small lift to your existing resources. Date/Time: March 13, 2025 Americas/EMEA 8:00am PST and APAC 5:00pm PST Register for this upcoming Level Up CSP digital event to and hear about Business Centrals business management solution for small and mid-sized organizations. Voted the number one ERP solution for SMBs by Forbes in 2024, Business Central seamlessly integrates with Microsoft’s productivity and collaboration tools—making it a natural fit for your Modern Work customers. Business Central is also blazing the trails when it comes to AI innovation, bringing copilot capabilities and agents to life, to help your customers become more productive. In this session we'll: Guide you on how to lead impactful customer conversations and close Business Central opportunities without significant investment. Walk you through your earnings potential, including lucrative margins and available incentives for partners. Hear from a Modern Work Partner who will join us and share how they got started and successfully built a Business Central business! Register today! Be sure to follow our Cloud Solutions Provider (CSP) Discussion board
