Annoucement: Office 365 Call Quality Dashboard updates (Dec 2017)
Hi, I'm happy to announce that we have updated the Call Quality Dashboard (CQD) for Skype for Business Online and Microsoft Teams with two new features based on user feedback: 1. Support for Report Reader role for access to CQD Users assigned to the Report Reader role in Office 365, can now view and create reports in CQD. Users assigned to this role will not be able to upload new building mapping data. This role also enables access to the User Activity reports in the Office 365 admin center. More information can be found in this blog and here. 2. Reliability issue report We have added reports that show the percentage of calls that fail to setup due to IP blocking policies and deep packet inspecting (DPI) on the network path to Office 365. Typically these failures happen when the network equipment or policies are not correctly configured to support access to the IP addresses and ports used for Microsoft Teams and Skype for Business. More information about the address and ports needed is located here. To access these reports, select "Reliability" in the drop down on the top bar. These reports show the Firewall DPI media failure percentage and Firewall IP blocked media failure percentages for Audio, Video, Application Sharing and Video Based Screen Sharing modalities. Note that the denominator for these percentages is the number of streams we have corresponding call detail records for (Total CDR Available Stream Count). These reports include a filter on Second Inside Corp dimension that allows you to select All (No filter), Inside or Outside. This is based on the mapping of client subnets to sites in the building mapping data. There will be updates to the documentation about these new reports coming in the next several weeks. We happy to listen to any feedback about these new reports and the role. thanks, /william
