Troubleshooting Lync Call Quality Locally with Snooper
First published on TECHNET on Dec 07, 2012 Have you ever wanted to figure out why a user experienced poor call quality, but didn’t have access to the Lync Sever Monitoring Server reports to dig into the data? This article shows you how to use UCCAPI logging, Snooper, and XML Notepad to log, review, and analyze call data, when Lync Server 2010 or Lync Server 2013 monitoring reports aren’t available.Skype for Business Online Tenant Data Upload
Hi, We are adopting Skype for business & MS Teams in our organisation. We started using different tools and one of them is Call quality dashboard (CQD). To get the best out of this tool, we should upload our Tenant (building) data. While I find information about how to fill in the data and what type of data I have to provide (https://docs.microsoft.com/en-us/skypeforbusiness/using-call-quality-in-your-organization/turning-on-and-using-call-quality-dashboard) I find very few examples how to make TSV or CSV file for the buildings that have multiple network ranges. For example we have offices accross the world, some of them are very big, some smaller and a single building has a lot of networks. We use all ranges of private IP addresses for different purposes - Guest wifi, Corporate lan, Corporate wifi in the same building. How do we define that in the data file? One of the examples is give by MS Network NetworkName NetworkRange BuildingName OwnershipType BuildingType BuildingOfficeType City ZipCode Country State Region InsideCorp ExpressRoute 192.168.1.0 Søborg Office 24 Søborg Private Building Home Home Søborg 2860 DK DK EMEA 0 0 10.1.1.0 Lyngby Office 24 Lyngby Microsoft Building Office HQ Lyngby 2800 DK DK EMEA 1 0 But that again describes two different buildings. What if we had same two networks in the same building? Would example below will work and reflect correct data in the reporting? Network NetworkName NetworkRange BuildingName OwnershipType BuildingType BuildingOfficeType City ZipCode Country State Region InsideCorp ExpressRoute 192.168.1.0 Søborg Office Wifi 24 Søborg Private Building Home Home Søborg 2860 DK DK EMEA 1 0 10.1.1.0 Søborg Office LAN 24 Søborg Private Building Home Home Søborg 2860 DK DK EMEA 1 0Annoucement: Office 365 Call Quality Dashboard updates (Dec 2017)
Hi, I'm happy to announce that we have updated the Call Quality Dashboard (CQD) for Skype for Business Online and Microsoft Teams with two new features based on user feedback: 1. Support for Report Reader role for access to CQD Users assigned to the Report Reader role in Office 365, can now view and create reports in CQD. Users assigned to this role will not be able to upload new building mapping data. This role also enables access to the User Activity reports in the Office 365 admin center. More information can be found in this blog and here. 2. Reliability issue report We have added reports that show the percentage of calls that fail to setup due to IP blocking policies and deep packet inspecting (DPI) on the network path to Office 365. Typically these failures happen when the network equipment or policies are not correctly configured to support access to the IP addresses and ports used for Microsoft Teams and Skype for Business. More information about the address and ports needed is located here. To access these reports, select "Reliability" in the drop down on the top bar. These reports show the Firewall DPI media failure percentage and Firewall IP blocked media failure percentages for Audio, Video, Application Sharing and Video Based Screen Sharing modalities. Note that the denominator for these percentages is the number of streams we have corresponding call detail records for (Total CDR Available Stream Count). These reports include a filter on Second Inside Corp dimension that allows you to select All (No filter), Inside or Outside. This is based on the mapping of client subnets to sites in the building mapping data. There will be updates to the documentation about these new reports coming in the next several weeks. We happy to listen to any feedback about these new reports and the role. thanks, /william
