SFBO CCE - update edge public IP
hi, Recently one of our customer changed their Internet Service Provider, and as such, they have a new public IP for the edge server of CCE 2.1. I had updated the DNS accordingly, but how about the MR public IP value in the cloud_connector.ini (ExternalMRPublicIPs). They are using NATing for the edge public ip. Previously ExternalMRPublicIPs is set to the old internet service provider given public IP. With the change to the new service provider, what would be the best way to update this value? ;Public External IP addresses of servers in Edge Server Pool for Media ;traffic. Should only be specified if NAT (firewall or HLB) is used. ;If NAT is not used, keep this element here and leave the value as blank. ;Currently there is only one edge server in Edge Server Pool. We don't support multiple IP addresses. ExternalMRPublicIPs=Public Static IP Thanks.
Polycom VVX 411 Signing out Users at Random
Hello, We are about to roll out Polycom VVX411 phones using SfB but in our testing users are getting logged out seemingly randomly between 7-30 days. They do get an error "Exchange authentication failed. Sign out and sign in again." on their Polycom phones about 1-2 hours before the phone actually logs them out. We are running Polycom UC Software version 5.9.3.2857 We have MFA enabled for our end users also. We are using SfB and Exchange online, nothing on-prem. Has anyone seen or fixed this issue in their environment? Thanks!
Switched hosts and from SfB to Teams, now extensions locked
Hi, A few years ago we used Hosted Skype for Business with PSTN connectivity. Recently we left that host and now use a new vendor who set us up with Teams with their PBX system instead. Everything works fine except certain users that were on SfB have their extensions locked (see screenshot). Our new vendor said only the old vendor could fix that. When we contacted the old vendor they said this: <START SNIP> We have made Azure AD Sync with our On-premises long-time ago, It seems the users have synced the extensions that time, after we disabled the AD connect Sync, the users on office365 have kept the extensions and have been locked, To resolve this: You have to enable Azure AD Connect Sync from your side Give us an admin access to your Office365. We are going to remove all extensions on our side (On-premises) We are going to Activate the AD connect Sync. (the users will be synced to Azure with no Extensions) After that the users will be with no extension assigned to them on your Office365, then you have to Disable Azure AD connect Sync Then we will Reassign the Extensions again to all users in our side <END SNIP> We are very hesitant to give our old vendor admin access for several reasons. Is there anyway we can get these extensions unlocked ourselves without involving our old SfB host? Thanks, PhilSfB Online - Failover to on-prem PSTN in case of internet connectivity issues.
Hello, We have a SfB Online deployment with Microsoft managing the PSTN/numbers. Now we have a requirement where some sites with a single internet connection and link to internet goes down, they should be able make outbound calls/911 calls. we have Trio 8800 and VVX Phones, we can install analog lines and order phones that supports SIP line as well as backup Analog. Has anyone done similar setup and what kind of configuration and hardware is required? Thanks
Powershell Script - Skype for business unassigned number
Hi Team, Good day! I would just like to know if there is a Powershell script that assigns the unassigned number to a new user? I was trying to automate my SFB telephone number assignment to multiple users but I could not find a script that can do it. I would highly appreciate if you could share your sample scripts :-) Thanks in advance!PSTN callers can't hear us
1. Teams Only organization w/Phone System/Calling Plans 2. Polycom VVX VoIP phones (latest SfB online certified firmware) When someone calls in, the Polycom phones and Teams apps that are logged into that account ring, but when we answer one of the Polycom phones, the person calling us cannot hear us. We can hear them. This happens about 3/4 of the time, but not always, and with seemingly no pattern. It doesn't seem to happen when answering using the actual Teams app - only when using the Polycom phones. I've checked out our firewall settings and we are not blocking any of the documented ports or ranges of ports that need to be open, and there is nothing in the actual call log that indicates something is going wrong. I'm at a loss as to how to even begin troubleshooting this. Any advice as to where I can look for clues? Thanks, BobPSTN Reports including wait times, incoming call flows, queue activity, call traces?
I'm having a tough time wrapping my head around what features are missing on our S4B Online system. We can't do the following with this system: 1) Monitor current calls into the system/call queues 2) Easily see how an incoming call is routed through the system -We normally have to pull the Lync-UccApi-0.UccApilog file and then work backwards through the call analytics to find roughly what happens to calls on the system. 3) See wait times a caller experiences while being on the system 4) If the caller dropped the call or if the S4B user dropped the call 5) How long a call was connected to the system. -How long the call was in the queue before answered and how long the user was on the phone with the S4B user. 6) .....the list could go on! The call usage reports/preview web GUI reporting so far is very.... lacking or very confusing to find data about calls coming into the system. Has anyone else had any luck using Powershell to get data on how long users are on the phone and info about queue calls on this system? Also, Has anyone used this company for enhanced reporting features? https://www.mafinfo.com
Issues with caller ID
Hey all, one of our users (at least we think it is only one) is having issues with caller ID, note that we use skype for business/O365 online. For example: When he calls me I see his proper skype/office # on the caller ID because he is calling me from his skype for business account....but if I miss the call, I do get an email notification....but in the details it shows as if the call came from his mobile #. Any idea where the issue could be? I did notice something in the desktop client settings...under Options - Phones, I do see his office and mobile #s listed, but am unable to change the mobile# because the "Mobile Phone" button is greyed out (see attached image) I found this article that said its an admin setting, but I can't find it anywhere...again, not sure if this is the cause but figured I would mention it. https://support.office.com/en-us/article/change-my-phone-number-for-skype-for-business-20e03cc1-c023-4e5d-bafd-064ddb59ed5e?ui=en-US&rs=en-US&ad=US Thoughts??
Custom Provisioning Server vs Skype for Business Online services
The current Microsoft approved version according to Polycom is 5.9.0.9373 yet Microsoft is only pushing 5.8.0.12848. Is there a site that explains the provisioning model of this joint partnership (Polycom and Microsoft). Or is it best practice to just standup your own provisioning server and not rely on Microsoft to update? Thanks
