Troubleshooting Lync Call Quality Locally with Snooper
First published on TECHNET on Dec 07, 2012 Have you ever wanted to figure out why a user experienced poor call quality, but didn’t have access to the Lync Sever Monitoring Server reports to dig into the data? This article shows you how to use UCCAPI logging, Snooper, and XML Notepad to log, review, and analyze call data, when Lync Server 2010 or Lync Server 2013 monitoring reports aren’t available.Determining the Video Resolution of a Call
First published on TECHNET on Nov 07, 2011 A common question I get from customers is how can I determine if I’m in HD mode during a peer-to-peer video call? To get the answer you must analyze call data created by the Lync 2010 client after the call has been completed.
