Extend SRE Agent with MCP: Build an Agentic Workflow to Triage Customer Issues
Your inbox is full. GitHub issues piling up. "App not working." "How do I configure alerts?" "Please add dark mode." You open each one, figure out what it is, ask for more info, add labels, route to the right team. An hour later, you're still sorting issues. Sound familiar? The Triage Tax Every L1 support engineer, PM, and on-call developer who's handled customer issues knows this pain. When tickets come in, you're not solving problems, you're sorting them. Read the issue. Is it a bug or a question? Check the docs. Does this feature exist? Ask for more info. Wait two days. Re-triage. Add labels. Route to engineering. It's tedious. It requires judgment, you need to understand the product, know what info is needed, check documentation. And honestly? It's work that nobody volunteers for but someone has to do. In large organizations, it gets even more complex. The issue doesn't just need to be triaged, it needs to be routed to the right engineering team. Is this an auth issue? Frontend? Backend? Infrastructure? A wrong routing decision means delays, re-assignments, and frustrated customers. What if an AI agent could do this for you? Enter Azure SRE Agent + MCP Here's what I built: I gave SRE Agent access to my GitHub and PagerDuty accounts via MCP, uploaded my triage rubric as a markdown file, and set it to run twice a day. No more reading every ticket manually. No more asking the same "please provide more info" questions. No more morning triage sessions. What My Setup Looks Like My app's customer issues come in through GitHub. My team uses PagerDuty to track bugs and incidents. So I connected both via MCP to the SRE Agent. I also uploaded my triage logic as a .md file on how to classify issues, what info is required for each category, which labels to use, which team handles what. And since I didn't want to run this workflow manually, I set up a scheduled task to trigger it twice a day. Now it just runs. I verify its work if I want to. What the Agent Does Fetches all open, unlabeled GitHub issues Reads each issue and classifies it (bug, doc question, feature request) Checks if required info is present Posts a comment asking for details if needed, or acknowledges the issue Adds appropriate labels Creates a PagerDuty incident for bugs ready for engineering Moves to the next issue How I Built It: Step by Step Let me walk you through exactly how I set this up inside SRE Agent. Step 1: Create an SRE Agent I created a new SRE Agent in the Azure portal. Since this workflow triages GitHub issues and not Azure resources, I didn't need to configure any Azure resource groups or subscriptions. Just an agent. Step 2: Connect MCP Servers I added two MCP servers to give the agent access to my tools: GitHub MCP– Fetch issues, post comments, add labels PagerDuty MCP – Create incidents for bugs that need dev team's attention MCP (Model Context Protocol) lets you bring any API into the agent. If your tool has an API, you can connect it. Step 3: Create Subagents I created two focused subagents, each with a specific job and only the tools it needs: GitHub Issue Triager "You are expert in triaging GitHub issues, classifying them into categories such as user needs to supply additional information, bug, documentation question, or feature request. Use the knowledge base to search for the right document that helps you with performing this triaging. Perform all actions autonomously without waiting for user input. Hand off to Incident Creator for the issues you classified as bugs." Tools: GitHub MCP (issues, labels, comments) Incident Creator Here "You are expert in managing incidents in PagerDuty, listing services, incidents, creating incidents with all details. Once done, hand off back to GitHub Issue Triager." Tools: PagerDuty MCP (services, incidents) The handoff between them creates a workflow. They collaborate without human involvement. Step 4: Add Your Knowledge I uploaded my triage logic as a .md file to the agent's knowledge base. This is my rubric - my mental model for how to triage issues: How do I classify bugs vs. doc questions vs. feature requests? What info is required for each category? What labels do I use? When should an incident be created? Which team handles which type of issue? I wrote it down the way I'd explain it to a new teammate. The agent searches and follows it. Step 5: Add a Scheduled Task I didn't want to trigger this workflow manually every time. SRE Agent supports scheduled tasks, workflows that run automatically on a cadence. I set up a trigger to run twice a day: morning and evening. Now the workflow is fully automated. Here is the end to end automated agentic workflow to triage customer tickets. Why MCP Matters Every team uses different tools. Maybe your customer issues live in Zendesk, incidents go to ServiceNow and you use Jira or Azure DevOps. SRE Agent doesn't lock you in. With MCP, you connect to whatever tools you already use. The agent orchestrates across them. That's the extensibility model: your tools, your workflow, orchestrated by the agent. The Result Before: 2 hours every morning sorting tickets. After: By the time anyone logs in, issues are labeled, missing-info requests are posted, urgent bugs have incidents, and feature requests are acknowledged. Your team can finally focus on the complex stuff not sorting tickets. Why This Matters Faster response times. Issues get acknowledged in minutes, not days. Consistent classification. No "this should have been a P1" moments. No tickets bouncing between teams. Happier customers. They get a response immediately even if it's just "we're looking into it." Focus on what matters. Your team should be solving problems, not sorting them. The Bottom Line Triage isn't the job, it's the tax on the job. It quietly eats the hours your team could spend building, debugging, and shipping. You don't need to build a custom triage bot. You don't need to wire up webhooks and write glue code. You give the SRE agent your tools, your logic, and a schedule and it handles the sorting. Use GitHub? Connect GitHub. Use Zendesk? Connect Zendesk. PagerDuty, ServiceNow, Jira - whatever your team runs on, the agent meets you there. Stop sorting tickets. Start shipping. A Few Tips Test MCP endpoints before configuring them in the SRE agent Give each subagent only the tools it needs, don't enable everything Start read-only until you trust the classification, then enable comments Do You Still Want to Triage Issues Manually? What tools does your team use to track customer-reported issues and incidents? Let us know in the comments, we'd love to hear how you'd use this workflow with your stack. Is triage your most toilsome workflow or is there something even worse eating your team's time? Let us know in the comments.
Fix It Before They Feel It: Higher Reliability with Proactive Mitigation
What if your infrastructure could detect performance issues and fix them automatically—before your users even notice? This blog brings that vision to life using Azure SRE Agent, an AI-powered autonomous agent that monitors, detects, and remediates production issues in real-time. 💡 The magic: Zero human intervention required. The agent handles detection, diagnosis, remediation, and reporting—all autonomously. 📺 Watch the Demo This content was presented at .NET Day 2025. Watch the full session to see Azure SRE Agent in action: 🎬 Fix it before they feel it - .NET Day 2025 🎯 What You'll See in This Demo Watch as we intentionally deploy "bad" code to production and observe how the SRE Agent: Detects the degradation — Compares live response times against learned baselines Takes autonomous action — Executes a slot swap to roll back to healthy code Communicates the incident — Posts to Teams and creates a GitHub issue Generates reports — Summarizes deployment metrics for stakeholders 🚀 Key Capabilities Capability What It Shows Proactive Baseline Learning Agent learns normal response times and stores them in a knowledge base Real-time Anomaly Detection Instant comparison of current vs. baseline metrics Autonomous Remediation Agent executes Azure CLI commands to swap slots without human approval Cross-platform Communication Automatic Teams posts and GitHub issue creation Incident Reporting End-of-day email summaries with deployment health metrics Architecture Overview The solution uses Azure SRE Agent with three specialized sub-agents working together: Components Application Layer: .NET 9 Web API running on Azure App Service Application Insights for telemetry collection Azure Monitor Alerts for incident triggers Azure SRE Agent: AvgResponseTime Sub-Agent: Captures baseline metrics every 15 minutes, stores in Knowledge Store DeploymentHealthCheck Sub-Agent: Triggered by deployment alerts, compares metrics to baseline, auto-remediates DeploymentReporter Sub-Agent: Generates daily summary emails from Teams activity External Integrations: GitHub (issue creation, semantic code search, Copilot assignment) Microsoft Teams (deployment summaries) Outlook (summary reports) What the SRE Agent Does When a deployment occurs, the SRE Agent autonomously performs the following actions: 1. Health Check (DeploymentHealthCheck Sub-Agent) When a slot swap alert fires, the agent: Queries App Insights for current response times Retrieves the baseline from the Knowledge Store Compares current performance against baseline If degradation > 20%: Executes rollback and creates GitHub issue If healthy: Posts confirmation to Teams Healthy Deployment - No Action Needed (Teams Post): The agent confirms the deployment is healthy — response time (22ms) is 80% faster than baseline (116ms). Degraded Deployment - Automatic Rollback (Teams Post): The agent detects +332% latency regression (212ms vs 116ms baseline), executes a slot swap to rollback, and creates GitHub Issue. 2. Daily Summary (DeploymentReporter Sub-Agent) Every 24 hours, the reporter agent: Reads all Teams deployment posts from the last 24 hours Aggregates deployment metrics Sends an executive summary email Daily Summary (Outlook Email): The daily report shows 9 deployments, 6 healthy, 3 rollbacks, and 3 GitHub issues created — complete with response time details and issue links. Demo Flow View Step-by-Step Instructions → Step Action Step 1 Deploy Infrastructure + Applications Step 2 Create Sub-Agents, Triggers & Schedules Step 3 Swap bad code, watch agent remediate Setting Up the Demo Prerequisites Azure subscription with Contributor access Azure CLI installed and logged in (az login) .NET 9.0 SDK PowerShell 7.0+ Step 1: Deploy Infrastructure cd scripts .\1-setup-demo.ps1 -ResourceGroupName "sre-demo-rg" -AppServiceName "sre-demo-app-12345" This script will: Prompt for Azure subscription selection Deploy Azure infrastructure (App Service, App Insights, Alerts) Build and deploy healthy code to production Build and deploy problematic code to staging Full Setup Instructions → Step 2: Configure Azure SRE Agent Navigate to Azure SRE Agents Portal Sub Agent builder tab and create three sub-agents: Sub-Agent Purpose Tools Used AvgResponseTime Captures baseline response time metrics QueryAppInsightsByAppId, UploadKnowledgeDocument DeploymentHealthCheck Detects degradation and executes remediation SearchMemory, QueryAppInsights, PostTeamsMessage, CreateGithubIssue, Az CLI commands DeploymentReporter Generates deployment summary reports GetTeamsMessages, SendOutlookEmail Creating Each Sub-Agent In the Github links below you can find gif images that capture the creation flow AvgResponseTime + Baseline Task: Detailed Instructions → DeploymentHealthCheck + Swap Alert: Detailed Instructions → DeploymentReporter + Reporter Task: Detailed Instructions → Step 3: Run the Demo .\2-run-demo.ps1 This triggers the following flow: Slot Swap Occurs (demo script) ▼ Activity Log Alert Fires ▼ Incident Trigger Activated ▼ DeploymentHealthCheck Agent Runs ─ Queries current response time from App Insights ─ Retrieves baseline from knowledge store ─ Compares (if >20% degradation) ─ Executes: az webapp deployment slot swap ─ Creates GitHub issue (if degraded) ─ Posts to Teams channel Full Demo Instructions → Demo Timeline Time Event 0:00 Run 2-run-demo.ps1 0:30 Swap staging → production (bad code deployed) 1:00 Production now slow (~1500ms vs ~50ms baseline) ~5:00 Slot Swap Alert fires ~5:04 Agent executes slot swap (rollback) ~5:30 Production restored to healthy state ~6:00 Agent posts to Teams, creates GitHub issue How the Performance Toggle Works The app has a compile-time toggle in ProductsController.cs: private const bool EnableSlowEndpoints = false; // false = fast, true = slow The setup script creates two versions: Production: EnableSlowEndpoints = false → ~50ms responses Staging: EnableSlowEndpoints = true → ~1500ms responses (artificial delay) Get Started 🔗 Full source code and instructions: github.com/microsoft/sre-agent/samples/proactive-reliability 🔗 Azure SRE Agent documentation: https://learn.microsoft.com/en-us/azure/sre-agent/ Technology Stack Framework: ASP.NET Core 9.0 Infrastructure: Azure Bicep Monitoring: Application Insights + Log Analytics Automation: Azure SRE Agent Scripts: PowerShell 7.0+ Tags: Azure, SRE Agent, DevOps, Reliability, .NET, App Service, Application Insights, Autonomous RemediationStop Running Runbooks at 3 am: Let Azure SRE Agent Do Your On-Call Grunt Work
Your pager goes off. It's 2:47am. Production is throwing 500 errors. You know the drill - SSH into this, query that, check these metrics, correlate those logs. Twenty minutes later, you're still piecing together what went wrong. Sound familiar? The On-Call Reality Nobody Talks About Every SRE, DevOps engineer, and developer who's carried a pager knows this pain. When incidents hit, you're not solving problems - you're executing runbooks. Copy-paste this query. Check that dashboard. Run these az commands. Connect the dots between five different tools. It's tedious. It's error-prone at 3am. And honestly? It's work that doesn't require human creativity but requires human time. What if an AI agent could do this for you? Enter Azure SRE Agent + Runbook Automation Here's what I built: I gave SRE Agent a simple markdown runbook containing the same diagnostic steps I'd run manually during an incident. The agent executes those steps, collects evidence, and sends me an email with everything I need to take action. No more bouncing between terminals. No more forgetting a step because it's 3am and your brain is foggy. What My Runbook Contains Just the basics any on-call would run: az monitor metrics – CPU, memory, request rates Log Analytics queries – Error patterns, exception details, dependency failures App Insights data – Failed requests, stack traces, correlation IDs az containerapp logs – Revision logs, app configuration That's it. Plain markdown with KQL queries and CLI commands. Nothing fancy. What the Agent Does Reads the runbook from its knowledge base Executes each diagnostic step Collects results and evidence Sends me an email with analysis and findings I wake up to an email that says: "CPU spiked to 92% at 2:45am, triggering connection pool exhaustion. Top exception: SqlException (1,832 occurrences). Errors correlate with traffic spike. Recommend scaling to 5 replicas." All the evidence. All the queries used. All the timestamps. Ready for me to act. How to Set This Up (6 Steps) Here's how you can build this yourself: Step 1: Create SRE Agent Create a new SRE Agent in the Azure portal. No Azure resource groups to configure. If your apps run on Azure, the agent pulls context from the incident itself. If your apps run elsewhere, you don't need Azure resource configuration at all. Step 2: Grant Reader Permission (Optional) If your runbooks execute against Azure resources, assign Reader role to the SRE Agent's managed identity on your subscription. This allows the agent to run az commands and query metrics. Skip this if your runbooks target non-Azure apps. Step 3: Add Your Runbook to SRE Agent's Knowledge base You already have runbooks, they're in your wiki, Confluence, or team docs. Just add them as .md files to the agent's knowledge base. To learn about other ways to link your runbooks to the agent, read this Step 4: Connect Outlook Connect the agent to your Outlook so it can send you the analysis email with findings. Step 5: Create a Subagent Create a subagent with simple instructions like: "You are an expert in triaging and diagnosing incidents. When triggered, search the knowledge base for the relevant runbook, execute the diagnostic steps, collect evidence, and send an email summary with your findings." Assign the tools the agent needs: RunAzCliReadCommands – for az monitor, az containerapp commands QueryLogAnalyticsByWorkspaceId – for KQL queries against Log Analytics QueryAppInsightsByResourceId – for App Insights data SearchMemory – to find the right runbook SendOutlookEmail – to deliver the analysis Step 6: Set Up Incident Trigger Connect your incident management tool - PagerDuty, ServiceNow, or Azure Monitor alerts and setup the incident trigger to the subagent. When an incident fires, the agent kicks off automatically. That's it. Your agentic workflow now looks like this: This Works for Any App, Not Just Azure Here's the thing: SRE Agent is platform agnostic. It's executing your runbooks, whatever they contain. On-prem databases? Add your diagnostic SQL. Custom monitoring stack? Add those API calls. The agent doesn't care where your app runs. It cares about following your runbook and getting you answers. Why This Matters Lower MTTR. By the time you're awake and coherent, the analysis is done. Consistent execution. No missed steps. No "I forgot to check the dependencies" at 4am. Evidence for postmortems. Every query, every result, timestamped and documented. Focus on what matters. Your brain should be deciding what to do not gathering data. The Bottom Line On-call runbook execution is the most common, most tedious, and most automatable part of incident response. It's grunt work that pulls engineers away from the creative problem-solving they were hired for. SRE Agent offloads that work from your plate. You write the runbook once, and the agent executes it every time, faster and more consistently than any human at 3am. Stop running runbooks. Start reviewing results. Try it yourself: Create a markdown runbook with your diagnostic queries and commands, add it to your SRE Agent's knowledge base, and let the agent handle your next incident. Your 3am self will thank you.Never Explain Context Twice: Introducing Azure SRE Agent memory
In our recent blog post, we highlighted how Azure SRE Agent has evolved into an extensible AI-powered operations platform. One of the most requested capabilities from customers has been the ability for agents to retain knowledge across sessions-learning from past incidents, remembering team preferences, and continuously improving troubleshooting accuracy. Today, we're excited to dive deeper into the Azure SRE Agent memory, a powerful feature that transforms how your operations teams work with AI. Why Memory Matters for AI Operations Every seasoned SRE knows that institutional knowledge is invaluable. The most effective on-call engineers aren't just technically skilled, they remember the quirks of specific services, recall solutions from past incidents, and know the team's preferred diagnostic approaches. Until now, AI assistants started every conversation from scratch, forcing teams to repeatedly explain context that experienced engineers would simply know. The SRE Agent Memory changes this paradigm. It enables agents to: Remember team facts, preferences, and context across all conversations Retrieve relevant runbooks and documentation during troubleshooting Learn from past sessions to improve future responses Share knowledge across your entire team automatically Context Engineering: The Key to Better AI Outcomes At the heart of the memory is a concept we call context engineering, the practice of purposefully curating and optimizing the information you provide to the agent to get better results. Rather than hoping the AI figures things out, you systematically build a knowledge foundation that makes every interaction smarter. The workflow is simple: Identify gaps: Use Session Insights to see where the agent struggled or lacked knowledge Add targeted context: Upload runbooks to the Knowledge Base or save facts with User Memories Track improvement: Review subsequent sessions to measure whether your additions improved outcomes Iterate: Continuously refine your context based on real session data This feedback loop transforms ad-hoc troubleshooting into a systematically improving process, where each session makes future sessions more effective. Memory Components at a Glance The memory consists of three complementary components that work together to give your agents comprehensive knowledge: 🧠 User Memories: Quick Chat Commands for Team Knowledge Save facts, preferences, and context using simple chat commands. User Memories are ideal for team standards, service configurations, and workflow patterns that should persist across all conversations. Key benefits: ✅ Instant setup-no configuration required ✅ Managed directly in chat with #remember, #forget, and #retrieve commands ✅ Shared across all team members automatically ✅ Works across all conversations and agents Example commands: #remember Team owns app-service-prod in East US region #remember For latency issues, check Redis cache first #remember Production deployments happen Tuesdays at 2 PM PST When you save a memory, it's instantly available across all your team's conversations. The agent automatically retrieves relevant memories during reasoning, no additional configuration needed. Saving team knowledge with the #remember command Use #retrieve to search and display your saved memories: Retrieving saved memories with the #retrieve command 📚 Knowledge Base: Direct Document Uploads for Runbooks and Guides Upload markdown and text files directly to the agent's knowledge base. Documents are automatically indexed using semantic search and available for agent retrieval during troubleshooting. The Knowledge Base uses intelligent indexing that combines keyword matching with semantic similarity. Documents are automatically split into optimal chunks, so agents retrieve the most relevant sections, not entire documents. Key benefits: ✅ Supports .md and .txt files (up to 16MB per file) ✅ Automatic chunking and semantic indexing ✅ Simple file upload interface ✅ Instant availability after upload Best for: Static runbooks, troubleshooting guides, internal documentation, and configuration templates. Navigate to Settings > Knowledge Base to access document management. There you will find Add File, allows you to upload txt and md file(s) and Delete, allows you to delete individual or bulk files. 📊 Session Insights: Automated Analysis of Your Troubleshooting Sessions Get automated feedback on your troubleshooting sessions with timelines, performance analysis, and key learnings. Session Insights help you understand what happened, learn from mistakes, and continuously improve. Key benefits: ✅ Automatic analysis after conversations complete ✅ Chronological timeline of actions taken ✅ Performance scoring with specific improvement suggestions ✅ Key learnings for future sessions Navigate to Settings > Session Insights to view your troubleshooting analysis: Session Insights dashboard showing analysis of past troubleshooting sessions You can also manually trigger insight generation for any conversation by clicking the Generate Session Insights icon in the chat footer: Manually triggering Session Insights generation Each insight includes: Timeline: A chronological narrative showing what actions were taken and their outcomes What Went Well: Highlights correct understanding and effective actions Areas for Improvement: Shows what could be done better with specific remediation steps Key Learnings: Actionable takeaways for future sessions Investigation Quality Score: Sessions rated on a 1-5 scale for completeness How Azure SRE Agent Use Memory: The SearchMemory Tool During conversations, incident handling, and scheduled tasks, Azure SRE Agents search across memory sources to retrieve relevant context using the SearchMemory tool. Enabling Memory Retrieval in Custom Sub-Agents When building custom sub-agents with the Sub-Agent Builder, you can enable memory retrieval by adding the SearchMemory tool to your sub-agent's toolset. This allows your custom automation to leverage all the knowledge stored in User Memories and the Knowledge Base. How it works: In the Sub-Agent Builder, add the SearchMemory tool to your sub-agent's available tools The tool automatically searches across all memory sources using intelligent retrieval Your sub-agent receives relevant context to inform its responses and actions This means your custom sub-agents, whether handling specific incident types, automating runbook execution, or performing scheduled health checks, can all benefit from your team's accumulated knowledge. Choosing the Right Memory Type Feature User Memories Knowledge Base Setup Instant (chat commands) Quick (file upload) Management Chat commands Portal UI Content Size Short facts Documents (up to 16MB) Best Use Case Team preferences Static runbooks Team Sharing ✅ Shared ✅ Shared Quick guidance: User Memories: Short, focused facts (1-2 sentences) for immediate team context Knowledge Base: Well-structured documents with clear headers for procedural knowledge Getting Started in Minutes 1. Start with User Memories Open any chat with your Azure SRE Agent and save immediate team knowledge: #remember Team owns services: app-service-prod, redis-cache-prod, and sql-db-prod #remember For latency issues, check Redis cache health first #remember Team uses East US for production workloads That's it, these facts are now available across all conversations. 2. Upload Key Documents Add critical runbooks and guides to the Knowledge Base: Navigate to Settings > Knowledge Base Upload .md or .txt files Files are automatically indexed and available immediately 3. Review Session Insights After troubleshooting sessions, check Settings > Session Insights to see what went well and where the agent needs more context. Use this feedback to identify gaps and add targeted memories or documentation. Best Practices for Building Agent Memory Content Organization Keep memories focused and specific Use consistent terminology across your team Avoid duplication, choose one source of truth for each piece of information Security Never store: ❌ Credentials, API keys, or secrets ❌ Personal identifiable information (PII) ❌ Customer data or logs ❌ Confidential business information Maintenance Regularly review and update memories Remove outdated information using #forget Consolidate duplicate entries Use #retrieve to audit what's been saved The Impact: Smarter Troubleshooting, Lower MTTR The Azure SRE Agent memory delivers measurable improvements: Faster troubleshooting: Agents immediately understand your environment and preferences Reduced toil: No more repeatedly explaining the same context Institutional knowledge capture: Critical team knowledge persists even as team members change Continuous improvement: Each session makes future sessions more effective By systematically building your agent's knowledge foundation, you create an operations assistant that truly understands your environment, reducing mean time to resolution (MTTR) and freeing your team to focus on high-value work. Ready to Get Started? Azure SRE Agent home page Product documentation Pricing information Demo recordings What's Next? We're continually enhancing the memory based on customer feedback. Your input is critical, use the thumbs up/down feedback in the agent, or share your thoughts in our GitHub repo. What operational knowledge would you like your AI agent to remember? Let us know! This blog post is part of our ongoing series on Azure SRE Agent capabilities. See our previous post on automation, integration, and extensibility features.Expanding the Public Preview of the Azure SRE Agent
We are excited to share that the Azure SRE Agent is now available in public preview for everyone instantly – no sign up required. A big thank you to all our preview customers who provided feedback and helped shape this release! Watching teams put the SRE Agent to work taught us a ton, and we’ve baked those lessons into a smarter, more resilient, and enterprise-ready experience. You can now find Azure SRE Agent directly in the Azure Portal and get started, or use the link below. 📖 Learn more about SRE Agent. 👉 Create your first SRE Agent (Azure login required) What’s New in Azure SRE Agent - October Update The Azure SRE Agent now delivers secure-by-default governance, deeper diagnostics, and extensible automation—built for scale. It can even resolve incidents autonomously by following your team’s runbooks. With native integrations across Azure Monitor, GitHub, ServiceNow, and PagerDuty, it supports root cause analysis using both source code and historical patterns. And since September 1, billing and reporting are available via Azure Agent Units (AAUs). Please visit product documentation for the latest updates. Here are a few highlights for this month: Prioritizing enterprise governance and security: By default, the Azure SRE Agent operates with least-privilege access and never executes write actions on Azure resources without explicit human approval. Additionally, it uses role-based access control (RBAC) so organizations can assign read-only or approver roles, providing clear oversight and traceability from day one. This allows teams to choose their desired level of autonomy from read-only insights to approval-gated actions to full automation without compromising control. Covering the breadth and depth of Azure: The Azure SRE Agent helps teams manage and understand their entire Azure footprint. With built-in support for AZ CLI and kubectl, it works across all Azure services. But it doesn’t stop there—diagnostics are enhanced for platforms like PostgreSQL, API Management, Azure Functions, AKS, Azure Container Apps, and Azure App Service. Whether you're running microservices or managing monoliths, the agent delivers consistent automation and deep insights across your cloud environment. Automating Incident Management: The Azure SRE Agent now plugs directly into Azure Monitor, PagerDuty, and ServiceNow to streamline incident detection and resolution. These integrations let the Agent ingest alerts and trigger workflows that match your team’s existing tools—so you can respond faster, with less manual effort. Engineered for extensibility: The Azure SRE Agent incident management approach lets teams reuse existing runbooks and customize response plans to fit their unique workflows. Whether you want to keep a human in the loop or empower the Agent to autonomously mitigate and resolve issues, the choice is yours. This flexibility gives teams the freedom to evolve—from guided actions to trusted autonomy—without ever giving up control. Root cause, meet source code: The Azure SRE Agent now supports code-aware root cause analysis (RCA) by linking diagnostics directly to source context in GitHub and Azure DevOps. This tight integration helps teams trace incidents back to the exact code changes that triggered them—accelerating resolution and boosting confidence in automated responses. By bridging operational signals with engineering workflows, the agent makes RCA faster, clearer, and more actionable. Close the loop with DevOps: The Azure SRE Agent now generates incident summary reports directly in GitHub and Azure DevOps—complete with diagnostic context. These reports can be assigned to a GitHub Copilot coding agent, which automatically creates pull requests and merges validated fixes. Every incident becomes an actionable code change, driving permanent resolution instead of temporary mitigation. Getting Started Start here: Create a new SRE Agent in the Azure portal (Azure login required) Blog: Announcing a flexible, predictable billing model for Azure SRE Agent Blog: Enterprise-ready and extensible – Update on the Azure SRE Agent preview Product documentation Product home page Community & Support We’d love to hear from you! Please use our GitHub repo to file issues, request features, or share feedback with the teamAnnouncing a flexible, predictable billing model for Azure SRE Agent
Billing for Azure SRE Agent will start on September 1, 2025. Announced at Microsoft Build 2025, Azure SRE Agent is a pre-built AI agent for root cause analysis, uptime improvement, and operational cost reduction. Learn more about the billing model and example scenarios.Reimagining AI Ops with Azure SRE Agent: New Automation, Integration, and Extensibility features
Azure SRE Agent offers intelligent and context aware automation for IT operations. Enhanced by customer feedback from our preview, the SRE Agent has evolved into an extensible platform to automate and manage tasks across Azure and other environments. Built on an Agentic DevOps approach - drawing from proven practices in internal Azure operations - the Azure SRE Agent has already saved over 20,000 engineering hours across Microsoft product teams operations, delivering strong ROI for teams seeking sustainable AIOps. An Operations Agent that adapts to your playbooks Azure SRE Agent is an AI powered operations automation platform that empowers SREs, DevOps, IT operations, and support teams to automate tasks such as incident response, customer support, and developer operations from a single, extensible agent. Its value proposition and capabilities have evolved beyond diagnosis and mitigation of Azure issues, to automating operational workflows and seamless integration with the standards and processes used in your organization. SRE Agent is designed to automate operational work and reduce toil, enabling developers and operators to focus on high-value tasks. By streamlining repetitive and complex processes, SRE Agent accelerates innovation and improves reliability across cloud and hybrid environments. In this article, we will look at what’s new and what has changed since the last update. What’s New: Automation, Integration, and Extensibility Azure SRE Agent just got a major upgrade. From no-code automation to seamless integrations and expanded data connectivity, here’s what’s new in this release: No-code Sub-Agent Builder: Rapidly create custom automations without writing code. Flexible, event-driven triggers: Instantly respond to incidents and operational changes. Expanded data connectivity: Unify diagnostics and troubleshooting across more data sources. Custom actions: Integrate with your existing tools and orchestrate end-to-end workflows via MCP. Prebuilt operational scenarios: Accelerate deployment and improve reliability out of the box. Unlike generic agent platforms, Azure SRE Agent comes with deep integrations, prebuilt tools, and frameworks specifically for IT, DevOps, and SRE workflows. This means you can automate complex operational tasks faster and more reliably, tailored to your organization’s needs. Sub-Agent Builder: Custom Automation, No Code Required Empower teams to automate repetitive operational tasks without coding expertise, dramatically reducing manual workload and development cycles. This feature helps address the need for targeted automation, letting teams solve specific operational pain points without relying on one-size-fits-all solutions. Modular Sub-Agents: Easily create custom sub-agents tailored to your team’s needs. Each sub-agent can have its own instructions, triggers, and toolsets, letting you automate everything from outage response to customer email triage. Prebuilt System Tools: Eliminate the inefficiency of creating basic automation from scratch, and choose from a rich library of hundreds of built-in tools for Azure operations, code analysis, deployment management, diagnostics, and more. Custom Logic: Align automation to your unique business processes by defining your automation logic and prompts, teaching the agent to act exactly as your workflow requires. Flexible Triggers: Automate on Your Terms Invoke the agent to respond automatically to mission-critical events, not wait for manual commands. This feature helps speed up incident response and eliminate missed opportunities for efficiency. Multi-Source Triggers: Go beyond chat-based interactions, and trigger the agent to automatically respond to Incident Management and Ticketing systems like PagerDuty and ServiceNow, Observability Alerting systems like Azure Monitor Alerts, or even on a cron-based schedule for proactive monitoring and best-practices checks. Additional trigger sources such as GitHub issues, Azure DevOps pipelines, email, etc. will be added over time. This means automation can start exactly when and where you need it. Event-Driven Operations: Integrate with your CI/CD, monitoring, or support systems to launch automations in response to real-world events - like deployments, incidents, or customer requests. Vital for reducing downtime, it ensures that business-critical actions happen automatically and promptly. Expanded Data Connectivity: Unified Observability and Troubleshooting Integrate data, enabling comprehensive diagnostics and troubleshooting and faster, more informed decision-making by eliminating silos and speeding up issue resolution. Multiple Data Sources: The agent can now read data from Azure Monitor, Log Analytics, and Application Insights based on its Azure role-based access control (RBAC). Additional observability data sources such as Dynatrace, New Relic, Datadog, and more can be added via the Remote Model Context Protocol (MCP) servers for these tools. This gives you a unified view for diagnostics and automation. Knowledge Integration: Rather than manually detailing every instruction in your prompt, you can upload your Troubleshooting Guide (TSG) or Runbook directly, allowing the agent to automatically create an execution plan from the file. You may also connect the agent to resources like SharePoint, Jira, or documentation repositories through Remote MCP servers, enabling it to retrieve needed files on its own. This approach utilizes your organization’s existing knowledge base, streamlining onboarding and enhancing consistency in managing incidents. Azure SRE Agent is also building multi-agent collaboration by integrating with PagerDuty and Neubird, enabling advanced, cross-platform incident management and reliability across diverse environments. Custom Actions: Automate Anything, Anywhere Extend automation beyond Azure and integrate with any tool or workflow, solving the problem of limited automation scope and enabling end-to-end process orchestration. Out-of-the-Box Actions: Instantly automate common tasks like running azcli, kubectl, creating GitHub issues, or updating Azure resources, reducing setup time and operational overhead. Communication Notifications: The SRE Agent now features built-in connectors for Outlook, enabling automated email notifications, and for Microsoft Teams, allowing it to post messages directly to Teams channels for streamlined communication. Bring Your Own Actions: Drop in your own Remote MCP servers to extend the agent’s capabilities to any custom tool or workflow. Future-proof your agentic DevOps by automating proprietary or emerging processes with confidence. Prebuilt Operations Scenarios Address common operational challenges out of the box, saving teams time and effort while improving reliability and customer satisfaction. Incident Response: Minimize business impact and reduce operational risk by automating detection, diagnosis, and mitigation of your workload stack. The agent has built-in runbooks for common issues related to many Azure resource types including Azure Kubernetes Service (AKS), Azure Container Apps (ACA), Azure App Service, Azure Logic Apps, Azure Database for PostgreSQL, Azure CosmosDB, Azure VMs, etc. Support for additional resource types is being added continually, please see product documentation for the latest information. Root Cause Analysis & IaC Drift Detection: Instantly pinpoint incident causes with AI-driven root cause analysis including automated source code scanning via GitHub and Azure DevOps integration. Proactively detect and resolve infrastructure drift by comparing live cloud environments against source-controlled IaC, ensuring configuration consistency and compliance. Handle Complex Investigations: Enable the deep investigation mode that uses a hypothesis-driven method to analyze possible root causes. It collects logs and metrics, tests hypotheses with iterative checks, and documents findings. The process delivers a clear summary and actionable steps to help teams accurately resolve critical issues. Incident Analysis: The integrated dashboard offers a comprehensive overview of all incidents managed by the SRE Agent. It presents essential metrics, including the number of incidents reviewed, assisted, and mitigated by the agent, as well as those awaiting human intervention. Users can leverage aggregated visualizations and AI-generated root cause analyses to gain insights into incident processing, identify trends, enhance response strategies, and detect areas for improvement in incident management. Inbuilt Agent Memory: The new SRE Agent Memory System transforms incident response by institutionalizing the expertise of top SREs - capturing, indexing, and reusing critical knowledge from past incidents, investigations, and user guidance. Benefit from faster, more accurate troubleshooting, as the agent learns from both successes and mistakes, surfacing relevant insights, runbooks, and mitigation strategies exactly when needed. This system leverages advanced retrieval techniques and a domain-aware schema to ensure every on-call engagement is smarter than the last, reducing mean time to resolution (MTTR) and minimizing repeated toil. Automatically gain a continuously improving agent that remembers what works, avoids past pitfalls, and delivers actionable guidance tailored to the environment. GitHub Copilot and Azure DevOps Integration: Automatically triage, respond to, and resolve issues raised in GitHub or Azure DevOps. Integration with modern development platforms such as GitHub Copilot coding agent increases efficiency and ensures that issues are resolved faster, reducing bottlenecks in the development lifecycle. Ready to get started? Azure SRE Agent home page Product overview Pricing Page Pricing Calculator Pricing Blog Demo recordings Deployment samples What’s Next? Give us feedback: Your feedback is critical - You can Thumbs Up / Thumbs Down each interaction or thread, or go to the “Give Feedback” button in the agent to give us in-product feedback - or you can create issues or just share your thoughts in our GitHub repo at https://github.com/microsoft/sre-agent. We’re just getting started. In the coming months, expect even more prebuilt integrations, expanded data sources, and new automation scenarios. We anticipate continuous growth and improvement throughout our agentic AI platforms and services to effectively address customer needs and preferences. Let us know what Ops toil you want to automate next!Azure SRE Agent: Expanding Observability and Multi-Cloud Resilience
The Azure SRE Agent continues to evolve as a cornerstone for operational excellence and incident management. Over the past few months, we have made significant strides in enabling integrations with leading observability platforms—Dynatrace, New Relic, and Datadog—through Model Context Protocol (MCP) Servers. These partnerships serve joint customers, enabling automated remediation across diverse environments. Deepening Integrations with MCP Servers Our collaboration with these partners is more than technical—it’s about delivering value at scale. Datadog, New Relic, and Dynatrace are all Azure Native ISV Service partners. With these integrations Azure Native customers can also choose to add these MCP servers directly from the Azure Native partners’ resource: Datadog: At Ignite, Azure SRE Agent was presented with the Datadog MCP Server, to demonstrate how our customers can streamline complex workflows. Customers can now bring their Datadog MCP Server into Azure SRE Agent, extending knowledge capabilities and centralizing logs and metrics. Find Datadog Azure Native offerings on Marketplace. New Relic: When an alert fires in New Relic, the Azure SRE Agent calls the New Relic MCP Server to provide Intelligent Observability insights. This agentic integration with the New Relic MCP Server offers over 35 specialized tools across, entity and account management, alerts and monitoring, data analysis and queries, performance analysis, and much more. The advanced remediation skills of the Azure SRE Agent + New Relic AI help our joint customers diagnose and resolve production issues faster. Find New Relic’s Azure Native offering on Marketplace Dynatrace: The Dynatrace integration bridges Microsoft Azure's cloud-native infrastructure management with Dynatrace's AI-powered observability platform, leveraging the Davis AI engine and remote MCP server capabilities for incident detection, root cause analysis, and remediation across hybrid cloud environments. Check out Dynatrace’s Azure Native offering on Marketplace. These integrations are made possible by Azure SRE Agent’s MCP connectors. The MCP connectors in Azure SRE Agent act as the bridge between the agent and MCP servers, enabling dynamic discovery and execution of specialized tools for observability and incident management across diverse environments. This feature allows customers to build their own custom sub-agents to leverage tools from MCP Servers from integrated platforms like Dynatrace, Datadog, and New Relic to complement the agent’s diagnostic and remediation capabilities. By connecting Azure SRE Agent to external MCP servers scenarios such as cross-platform telemetry analysis are unlocked. Looking Ahead: Multi-Agent Collaboration Azure SRE Agent isn’t stopping with MCP integrations We’re actively working with PagerDuty and NeuBird to support dynamic use cases via agent-to-agent collaboration: PagerDuty: PagerDuty’s PD Advance SRE Agent is an AI-powered assistant that triages incidents by analyzing logs, diagnostics, past incident history, and runbooks to surface relevant context and recommended remediations. At Ignite, PagerDuty and Microsoft demonstrated how Azure SRE Agent can ingest PagerDuty incidents and collaborate with PagerDuty’s SRE Agent to complement triage using historical patterns, runbook intelligence and Azure diagnostics. NeuBird: NeuBird’s Agentic AI SRE, Hawkeye, autonomously investigates and resolves incidents across hybrid, and multi-cloud environments. By connecting to telemetry sources like Azure Monitor, Prometheus, and GitHub, Hawkeye delivers real-time diagnosis and targeted fixes. Building on the work presented at SRE Day this partnership underscores our commitment to agentic ecosystems where specialized agents collaborate for complex scenarios. Sign up for the private preview to try the integration, here. Additionally, please check out NeuBird on Marketplace. These efforts reflect a broader vision: Azure SRE Agent as a hub for cross-platform reliability, enabling customers to manage incidents across Azure, on-premises, and other clouds with confidence. Why This Matters As organizations embrace distributed architectures, the need for integrated, intelligent, and multi-cloud-ready SRE solutions has never been greater. By partnering with industry leaders and pioneering agent-to-agent workflows, Azure SRE Agent is setting the stage for a future where resilience is not just reactive—it’s proactive and collaborative.Proactive Monitoring Made Simple with Azure SRE Agent
SRE teams strive for proactive operations, catching issues before they impact customers and reducing the chaos of incident response. While perfection may be elusive, the real goal is minimizing outages and gaining immediate line of sight into production environments. Today, that’s harder than ever. It requires correlating countless signals and alerts, understanding how they relate—or don’t relate—to each other, and assigning the right sense of urgency and impact. Anything that shortens this cycle, accelerates detection, and enables automated remediation is what modern SRE teams crave. What if you could skip the scripting and pipelines? What if you could simply describe what you want in plain language and let it run automatically on a schedule? Scheduled Tasks for Azure SRE Agent With Scheduled Tasks for Azure SRE Agent, that what-if scenario is now a reality. Scheduled tasks combine natural language prompts with Azure SRE Agent’s automation capabilities, so you can express intent, set a schedule, and let the agent do the rest—without writing a single line of code. This means: ⚡ Faster incident response through early detection ✅ Better compliance with automated checks 🎯 More time for high-value engineering work and innovation 💡 The shift from reactive to proactive: Instead of waiting for alerts to fire or customers to report issues, you’re continuously monitoring, validating, and catching problems before they escalate. How Scheduled Tasks Work Under the Hood When you create a Scheduled Task, the process is more than just running a prompt on a timer. Here’s what happens: 1. Prompt Interpretation and Plan Creation The SRE Agent takes your natural language prompt—such as “Scan all resources for security best practices”—and converts it into a structured execution plan. This plan defines the steps, tools, and data sources required to fulfill your request. 2. Built-In Tools and MCP Integration The agent uses its built-in capabilities (Azure CLI, Log Analytics workspace, Appinsights) and can also leverage 3 rd party data sources or tools via MCP server integration for extended functionality. 3. Results Analysis and Smart Summarization After execution, the agent analyzes results, identifies anomalies or issues, and provides actionable summaries not just raw data dumps. 4. Notification and Escalation Based on findings, the agent can: Post updates to Teams channels Create or update incidents Send email notifications Trigger follow-up actions Real-World Use Cases for Proactive Ops Here’s where scheduled tasks shine for SRE teams: Use Case Prompt Example Schedule Security Posture Check “Scan all subscriptions for resources with public endpoints and flag any that shouldn’t be exposed” Daily Cost Anomaly Detection “Compare this week’s spend against last week and alert if any service exceeds 20% growth” Weekly Compliance Drift Detection “Check all storage accounts for encryption settings and report any non-compliant resources” Daily Resource Health Summary “Summarize the health status of all production VMs and highlight any degraded instances” Every 4 hours Incident Trend Analysis “Analyze ICM incidents from the past week, identify patterns, and summarize top contributing services” Weekly Getting Started in 3 Steps Step 1: Define Your Intent Write a natural language prompt describing what you want to monitor or check. Be specific about: - What resources or scope - What conditions to look for - What action to take if issues are found Example: > “Every morning at 8 AM, check all production Kubernetes clusters for pods in CrashLoopBackOff state. If any are found, post a summary to the #sre-alerts Teams channel with cluster name, namespace, and pod details.” Step 2: Set Your Schedule Choose how often the task should run: - Cron expressions for precise control - Simple intervals (hourly, daily, weekly) Step 3: Define Where to Receive Updates Include in your prompt where you want results delivered when the task finishes execution. The agent can use its built-in tools and connectors to: - Post summaries to a Teams channel - Send email notifications - Create or update ICM incidents Example prompt with notification: > "Check all production databases for long-running queries over 30 seconds. If any are found, post a summary to the #database-alerts Teams channel." Why This Matters for Proactive Operations Traditional monitoring approaches have limitations: Traditional Approach With Scheduled Tasks Write scripts, maintain pipelines Describe in plain language Static thresholds and rules Contextual, AI-powered analysis Alert fatigue from noisy signals Smart summarization of what matters Separate tools for check vs. action Unified detection and response Requires dedicated DevOps effort Any SRE can create and modify The result? Your team spends less time building and maintaining monitoring infrastructure and more time on the work that truly requires human expertise. Best Practices for Scheduled Tasks Start simple, iterate — Begin with one or two high-value checks and expand as you gain confidence Be specific in prompts — The more context you provide, the better the results Set appropriate frequencies — Not everything needs to run hourly; match the schedule to the risk Review and refine — Check task results periodically and adjust prompts for better accuracy What’s Next? Scheduled tasks are just the beginning. We’re continuing to invest in capabilities that help SRE teams shift left—catching issues earlier, automating routine checks, and freeing up time for strategic work. Ready to Start? Use this sample that shows how to create a scheduled health check sub-agent: https://github.com/microsoft/sre-agent/blob/main/samples/automation/samples/02-scheduled-health-check-sample.md This example demonstrates: - Building a HealthCheckAgent using built-in tools like Azure CLI and Log Analytics Workspace - Scheduling daily health checks for a container app at 7 AM - Sending email alerts when anomalies are detected 🔗 Explore more samples here: https://github.com/microsoft/sre-agent/tree/main/samples More to Learn Ignite 2025 announcements: https://aka.ms/ignite25/blog/sreagent Documentation: https://aka.ms/sreagent/docs Support & Feature Requests: https://github.com/microsoft/sre-agent/issues
