Staying in the flow: SleekFlow and Azure turn customer conversations into conversions
A customer adds three items to their cart but never checks out. Another asks about shipping, gets stuck waiting eight minutes, only to drop the call. A lead responds to an offer but is never followed up with in time. Each of these moments represents lost revenue, and they happen to businesses every day. SleekFlow was founded in 2019 to help companies turn those almost-lost-customer moments into connection, retention, and growth. Today we serve more than 2,000 mid-market and enterprise organizations across industries including retail and e-commerce, financial services, healthcare, travel and hospitality, telecommunications, real estate, and professional services. In total, those customers rely on SleekFlow to orchestrate more than 600,000 daily customer interactions across WhatsApp, Instagram, web chat, email, and more. Our name reflects what makes us different. Sleek is about unified, polished experiences—consolidating conversations into one intelligent, enterprise-ready platform. Flow is about orchestration—AI and human agents working together to move each conversation forward, from first inquiry to purchase to renewal. The drive for enterprise-ready agentic AI Enterprises today expect always-on, intelligent conversations—but delivering that at scale proved daunting. When we set out to build AgentFlow, our agentic AI platform, we quickly ran into familiar roadblocks: downtime that disrupted peak-hour interactions, vector search delays that hurt accuracy, and costs that ballooned under multi-tenant workloads. Development slowed from limited compatibility with other technologies, while customer onboarding stalled without clear compliance assurances. To move past these barriers, we needed a foundation that could deliver the performance, trust, and global scale enterprises demand. The platform behind the flow: How Azure powers AgentFlow We chose Azure because building AgentFlow required more than raw compute power. Chatbots built on a single-agent model often stall out. They struggle to retrieve the right context, they miss critical handoffs, and they return answers too slowly to keep a customer engaged. To fix that, we needed an ecosystem capable of supporting a team of specialized AI agents working together at enterprise scale. Azure Cosmos DB provides the backbone for memory and context, managing short-term interactions, long-term histories, and vector embeddings in containers that respond in 15–20 milliseconds. Powered by Azure AI Foundry, our agents use Azure OpenAI models within Azure AI Foundry to understand and generate responses natively in multiple languages. Whether in English, Chinese, or Portuguese, the responses feel natural and aligned with the brand. Semantic Kernel acts as the conductor, orchestrating multiple agents, each of which retrieves the necessary knowledge and context, including chat histories, transactional data, and vector embeddings, directly from Azure Cosmos DB. For example, one agent could be retrieving pricing data, another summarizing it, and a third preparing it for a human handoff. The result is not just responsiveness but accuracy. A telecom provider can resolve a billing question while surfacing an upsell opportunity in the same dialogue. A financial advisor can walk into a call with a complete dossier prepared in seconds rather than hours. A retailer can save a purchase by offering an in-stock substitute before the shopper abandons the cart. Each of these conversations is different, yet the foundation is consistent on AgentFlow. Fast, fluent, and focused: Azure keeps conversations moving Speed is the heartbeat of a good conversation. A delayed answer feels like a dropped call, and an irrelevant one breaks trust. For AgentFlow to keep customers engaged, every operation behind the scenes has to happen in milliseconds. A single interaction can involve dozens of steps. One agent pulls product information from embeddings, another checks it against structured policy data, and a third generates a concise, brand-aligned response. If any of these steps lag, the dialogue falters. On Azure, they don’t. Azure Cosmos DB manages conversational memory and agent state across dedicated containers for short-term exchanges, long-term history, and vector search. Sharded DiskANN indexing powers semantic lookups that resolve in the 15–20 millisecond range—fast enough that the customer never feels a pause. Microsoft Phi’s model Phi-4 as well as Azure OpenAI in Foundry Models like o3-mini and o4-mini, provide the reasoning, and Azure Container Apps scale elastically, so performance holds steady during event-driven bursts, such as campaign broadcasts that can push the platform from a few to thousands of conversations per minute, and during daily peak-hour surges. To support that level of responsiveness, we run Azure Container Apps on the Pay-As-You-Go consumption plan, using KEDA-based autoscaling to expand from five idle containers to more than 160 within seconds. Meanwhile, Microsoft Orleans coordinates lightweight in-memory clustering to keep conversations sleek and flowing. The results are tangible. Retrieval-augmented generation recall improved from 50 to 70 percent. Execution speed is about 50 percent faster. For SleekFlow’s customers, that means carts are recovered before they’re abandoned, leads are qualified in real time, and support inquiries move forward instead of stalling out. With Azure handling the complexity under the hood, conversations flow naturally on the surface—and that’s what keeps customers engaged. Secure enough for enterprises, human enough for customers AgentFlow was built with security-by-design as a first principle, giving businesses confidence that every interaction is private, compliant, and reliable. On Azure, every AI agent operates inside guardrails enterprises can depend on. Azure Cosmos DB enforces strict per-tenant isolation through logical partitioning, encryption, and role-based access control, ensuring chat histories, knowledge bases, and embeddings remain auditable and contained. Models deployed through Azure AI Foundry, including Azure OpenAI and Microsoft Phi, process data entirely within SleekFlow’s Azure environment and guarantees it is never used to train public models, with activity logged for transparency. And Azure’s certifications—including ISO 27001, SOC 2, and GDPR—are backed by continuous monitoring and regional data residency options, proving compliance at a global scale. But trust is more than a checklist of certifications. AgentFlow brings human-like fluency and empathy to every interaction, powered by Azure OpenAI running with high token-per-second throughput so responses feel natural in real time. Quality control isn’t left to chance. Human override workflows are orchestrated through Azure Container Apps and Azure App Service, ensuring AI agents can carry conversations confidently until they’re ready for human agents. Enterprises gain the confidence to let AI handle revenue-critical moments, knowing Azure provides the foundation and SleekFlow provides the human-centered design. Shaping the next era of conversational AI on Azure The benefits of Azure show up not only in customer conversations but also in the way our own teams work. Faster processing speeds and high token-per-second throughput reduce latency, so we spend less time debugging and more time building. Stable infrastructure minimizes downtime and troubleshooting, lowering operational costs. That same reliability and scalability have transformed the way we engineer AgentFlow. AgentFlow started as part of our monolithic system. Shipping new features used to take about a month of development and another week of heavy testing to make sure everything held together. After moving AgentFlow to a microservices architecture on Azure Container Apps, we can now deploy updates almost daily with no down time or customer impact. And this is all thanks to native support for rolling updates and blue-green deployments. This agility is what excites us most about what's ahead. With Azure as our foundation, SleekFlow is not simply keeping pace with the evolution of conversational AI—we are shaping what comes next. Every interaction we refine, every second we save, and every workflow we streamline brings us closer to our mission: keeping conversations sleek, flowing, and valuable for enterprises everywhere.Bringing Enterprise File Data to Users with Azure NetApp Files, Microsoft Foundry, and M365 Copilot
This is Part 3 of a 3-part series on extending AI to enterprise file data, showing how the knowledge pipeline is surfaced through enterprise AI agents and user experiences including Microsoft 365 Copilot.From Enterprise File Storage to an AI-Ready Data Foundation using Azure NetApp Files and OneLake
This 3-part series shows how to extend AI to enterprise file data – without migration – by combining Azure NetApp Files, OneLake, and a RAG-based architecture that surfaces grounded insights through enterprise AI agents. This is Part 1 of a 3-part series covering the data foundation, knowledge pipeline, and user experience layers.From File Data to AI‑Powered Knowledge Pipelines using Azure NetApp Files object REST API
This is Part 2 of a 3-part series on extending AI to enterprise file data hosted on Azure NetApp Files, building on the data foundation to create a knowledge pipeline that makes enterprise file data usable by AI systems.Signing in to Microsoft Foundry from OpenClaw using Azure AD: a smoother way to bring your models in
This post is a quick update to walk through the new flow. If you read the previous one, think of this as the easier path I wish I had the first time round. If you have not seen the original, you can find it here: Integrating Microsoft Foundry with OpenClaw: Step by Step Model Configuration | Microsoft Community Hub Pre-requisite: You will need the Azure CLI (azure-cli) installed on your machine. The official install guide for Linux is here: https://learn.microsoft.com/en-us/cli/azure/install-azure-cli-linux?view=azure-cli-latest I am on Linux so I went the Homebrew route, which keeps things simple. The formula is here: https://formulae.brew.sh/formula/azure-cli Microsoft also has official docs covering the Homebrew/Linuxbrew install: https://learn.microsoft.com/en-us/cli/azure/install-azure-cli-macos?view=azure-cli-latest#install-with-homebrew Once Homebrew is ready, run this in your terminal: brew install azure-cli Why this matters: Before this update, every Foundry model you wanted to use in OpenClaw needed its own API key and endpoint pasted into the config. It worked, but it was tedious, and keys are easy to leak if you are copying them around. The Azure AD path solves both problems. You authenticate as yourself (or a service principal), OpenClaw asks Azure for the list of Foundry resources you have access to, and it brings the models in automatically. Signing in to Microsoft Foundry from OpenClaw via Azure AD A device-code OAuth handshake replaces the old static-API-key flow. OpenClaw delegates auth to the local Azure CLI; the CLI handles the browser-side sign-in, holds the resulting tokens, and refreshes them silently. OpenClaw then walks the Azure resource graph, subscriptions → Foundry resources → model deployments and registers each model into its own config. No API keys move through OpenClaw at any point. Sequence diagram of the OAuth 2.0 device-authorization flow as orchestrated by OpenClaw. Phases 1–3 establish identity (the developer authenticates once, in a real browser, against Azure AD). Phases 4–5 perform service discovery (OpenClaw walks the ARM resource hierarchy, subscriptions → Foundry accounts → model deployments and persists the result to a local provider config). After registration, every model call OpenClaw makes against Foundry reuses the same Azure-CLI-managed token cache: tokens refresh transparently, and access is gated by the Foundry resource's RBAC assignments rather than a static API key. Dashed lines denote return values; the teal line in step 7 marks the single token-issuance event the rest of the system pivots on. Walking through the new flow: Start with the command to onboard openclaw as if you were setting up OpenClaw for the first time: openclaw onboard Kick things off with the OpenClaw onboard command, the same one you would use when setting up OpenClaw for the first time. When it prompts you, choose update values. Next, you will be asked to configure your models. Scroll down a little and you will see Microsoft Foundry listed as a supported provider. Pick it. From here, you have two options. You can sign in with an API key, which is what I covered in the previous blog post, or you can sign in through Azure AD. The Azure AD path is easier and more secure, so that is the one we will use. OpenClaw will give you a URL and a device code. Copy the URL into your browser and use the code to complete the sign in. (This is where the az CLI from the pre-requisite section earns its keep.) If everything worked, you should see a success prompt similar to this: Once you are signed in, OpenClaw will ask you to pick the Azure subscription that your Microsoft Foundry resource lives in. Pick the subscription, then pick the Foundry resource where your models are deployed. And that is pretty much it. All the models you have deployed to that Foundry resource get pulled into OpenClaw automatically. Compared to the old way of pasting API keys and endpoints one by one, this is a huge time saver, and you do not have to babysit any keys. From here you can start using your Foundry-deployed models inside OpenClaw straight away: Wrapping up The Azure AD sign-in option in OpenClaw is one of those small updates that quietly removes a real pain point. If you have ever juggled multiple Foundry endpoints and rotated keys across them, you already know why. With this flow, you sign in once, your models show up, and you can get back to actually building. If you have not tried OpenClaw with Microsoft Foundry yet, this is a good time to give it a go. And if you were holding off because of the key management overhead, that excuse is gone now. References Previous post on integrating Microsoft Foundry with OpenClaw using API keys: Integrating Microsoft Foundry with OpenClaw: Step by Step Model Configuration | Microsoft Community Hub Install the Azure CLI on Linux: https://learn.microsoft.com/en-us/cli/azure/install-azure-cli-linux?view=azure-cli-latest Install the Azure CLI on macOS: https://learn.microsoft.com/en-us/cli/azure/install-azure-cli-macos?view=azure-cli-latest#install-with-homebrew Homebrew formula for azure-cli: https://formulae.brew.sh/formula/azure-cliBuild AI RAG Apps with LangChain, Azure DocumentDB and Microsoft Foundry: Step-by-Step Guide
Scenario Imagine you are building your company’s RAG chat application using Microsoft Foundry - Azure OpenAI and orchestrating the flow with LangChain. The chat experience works, but now it needs to be grounded in your company’s data. You generate embeddings and want to store and query them without adding another database or complex sync pipeline. Instead of stitching services together, you use Azure DocumentDB (with MongoDB compatibility) with built-in vector search to store your JSON data and embeddings in one place. You deploy the app to Azure App Service and quickly compare vector search alone versus a full RAG pipeline, sharing it with your team for testing. What will you learn? In this blog, you'll learn to: Create an Azure DocumentDB (with MongoDB compatibility) resource. Create an embeddings and a chat deployment in Microsoft Foundry Azure OpenAI portal. Create an Azure App Service website with continuous deployment from GitHub. Configure Azure App Service application settings to enable communication between Azure resources. Configure GitHub workflow to work successfully. What is the main objective? Build AI Powered RAG Application using LangChain, Microsoft Foundry Azure OpenAI, and Azure DocumentDB (with MongoDB compatibility): Step-by-Step Guide Prerequisites An Azure subscription. If you don’t already have one, you can sign up for an Azure free account. For students, you can use the free Azure for Students offer which doesn’t require a credit card only your school email. A GitHub account. Summary of the steps: Step 1: Create an Azure DocumentDB (with MongoDB compatibility) resource Step 2: Create a Microsoft Foundry - Azure OpenAI resource and Deploy chat and embedding Models Step 3: Create an Azure App Service and Deploy the RAG Chat Application Step 1: Create an Azure DocumentDB (with MongoDB compatibility) resource In this step, you'll: Open the Azure Portal. Create an Azure DocumentDB (with MongoDB compatibility) resource. Open the Azure Portal 1. Visit the Azure Portal https://portal.azure.com in your browser and sign in. Now you are inside the Azure portal! Create a new Azure DocumentDB (with MongoDB compatibility) resource In this step, you create an Azure DocumentDB (with MongoDB compatibility) resource to store your data, vector embedding, and perform vector search. 1. Type documentdb in the search bar at the top of the portal page and select Azure DocumentDB (with MongoDB compatibility) from the available options. 2. Select Create from the toolbar to start provisioning your new cluster. 3. Add the following information to create a resource: What Value Subscription Use your preferred subscription. It's advised to use the same subscription across all the resources that communicate with each other on Azure. Resource group Select Create new to create a new resource group. Enter a unique name for the resource group. Cluster name Enter a globally unique name. Location Select a region close to you for the best response time. For example, Select UK South. MongoDB version Select the latest available version of MongoDB 4. Select Configure to configure your cluster tier. 5. Add the following information to configure the cluster tier. You can scale it up later: What Value Cluster tier Select M25 tier, 2 (Burstable) vCores. Storage Select 32 GiB. 6. Select Save. 7. Enter the cluster Admin Username and Password and store them in a secure location. 8. Select Next to configure the networking settings. 9. Select Allow Public Access from Azure services and resources within the Azure to this cluster. 10. Select Add current IP address to the firewall rules to allow local access to the cluster. 11. Select Review + create. 12. Confirm your configuration settings and select Create to start provisioning the resource. Note: The cluster creation can take up to 10 minutes. It's recommended to move on with the rest of the steps and get back to it later. Step 2: Create a Microsoft Foundry - Azure OpenAI resource and Deploy chat and embedding Models In this step, you'll: Create a Microsoft Foundry Azure OpenAI resource. Create chat and embedding model deployments. Create an Azure OpenAI resource In this step, you create an Azure OpenAI Service resource that enables you to interact with different large language models (LLMs). 1. Type openai in the search bar at the top of the portal page and select Azure OpenAI from the available options. 2. Select Create from the toolbar then select Azure OpenAI to provision a new Azure OpenAI resource. 3. Add the following information to create a resource: What Value Subscription Use the same subscription you used to apply for Azure OpenAI access. Resource group Use the resource group you created in the previous step. Region Select a region close to you for the best response time. For example, Select UK South. Name Enter a globally unique name. Pricing tier Select S0. Currently, this is the only available pricing tier. 4. Now that the basic information is added, select Next to confirm your details and proceed to the next page. 5. Select Next to confirm your network details. 6. Select Next to confirm your tag details. 7. Confirm your configuration settings and select Create to start provisioning the resource. Wait for the deployment to finish. 8. After the deployment finishes, select Go to resource to inspect your created resource. Here, you can manage your resource and find important information like the endpoint URL and API keys. Create chat and embedding model deployments In this step, you create an Azure OpenAI embedding model deployment and a chat model deployment. Creating a deployment on your previously provisioned resource allows you to generate text embeddings (i.e. numerical representation for text) and have a natural language conversation with your data. 1. Select Go to Foundry portal from the toolbar to open the studio. 2. Select Deployments from the Shared resources left side menu to go to the deployments tab. 3. Select + Deploy model from the toolbar then select Deploy base model from the options. A Deploy model window opens. 4. Type gpt-4o-mini to search for the model then select it then select Use model. 5. Select Continue with existing setup to proceed to next step. 6. Refresh page and repeat previous steps to select the model then select Confirm. 7. Review selected options then select Deploy. 8. Select + Deploy model from the toolbar then select Deploy base model from the options. A Deploy model window opens. 9. Type text-embedding-3-small to search for the model then select it then select Confirm. 10. Review selected options then select Deploy. Step 3: Create an Azure App Service and Deploy the RAG Chat Application In this step, you'll: Fork the sample repository on GitHub. Create an Azure App Service resource with a deployment from GitHub. Modify Azure App Service Application settings in the Azure portal. Configure the workflow to deploy your application from GitHub. Test the website before and after adding the data. Fork the Sample Repository on GitHub In this step, you create a copy from the source code on your GitHub account to be able to edit it and use it later. 1. Visit the sample github.com/Azure-Samples/Cosmic-Food-RAG-app in your browser and sign in. 2. Select Fork from the top of the sample page. 3. Select an owner for the fork then, select Create fork. Create an Azure App Service resource with a deployment from GitHub In this step, you create an Azure App service resource and connect it with your GitHub account to deploy a Python application. 1. Type app service in the search bar at the top of the portal page and select App Services from the available options. 2. Select Create Web App from the toolbar to start provisioning a new web application. 3. Add the following information to fill in the basic configuration of the application: What Value Subscription Use the same subscription you used to apply for Azure OpenAI access. Resource group Use the same resource group you created before. Name Enter a unique name for your website. For example, cosmic-food-rag. Publish? Select Code. This option specifies whether your deployment consists of code or a container. Runtime stack Select Python 3.12. Operating System Select Linux. Region Select UK South. This is the region where the rest of the resources you created reside. 4. Add the following information to create the app service plan. You can scale it up later: What Value Linux Plan Select a pre-existing plan or create a new plan. Pricing Plan Select Basic B1. 5. Select Deployment from the toolbar to move to the deployment configuration tab. 6. Add the following information to enable continuous deployment from GitHub: What Value Continuous deployment Select Enable. GitHub account Select your GitHub account. Organization Select your organization. If you are using your personal account then select it. Repository Select Cosmic-Food-RAG-app. Branch Select main. 7. Select Review + create. 8. Confirm your configuration settings and select Create to start provisioning the resource. Wait for the deployment to finish. 9. After the deployment finishes, select Go to resource to inspect your created resource. Here, you can manage your resource and find important information like the application settings and logs. Modify Azure App service Application settings in the Azure portal In this step, you configure the Application settings to make the website able to communicate with other cloud resources. 1. In the Web App resource, select Environment variables from the left side menu. 2. Select + Add to add new environment variables to the function configuration. 3. Add the following names and values one by one and select Ok. Make sure to add your own values. These application settings are for the Azure OpenAI resources that you created: What Value OPENAI_API_VERSION 2024-10-21 AZURE_OPENAI_CHAT_DEPLOYMENT_NAME gpt-4o-mini AZURE_OPENAI_CHAT_MODEL_NAME gpt-4o-mini AZURE_OPENAI_EMBEDDINGS_DEPLOYMENT_NAME text-embedding-3-small AZURE_OPENAI_EMBEDDINGS_MODEL_NAME text-embedding-3-small AZURE_OPENAI_EMBEDDINGS_DIMENSIONS 1536 AZURE_OPENAI_DEPLOYMENT_NAME <azureOpenAiResourceName> AZURE_OPENAI_ENDPOINT https://<azureOpenAiResourceName>.openai.azure.com/ AZURE_OPENAI_API_KEY <azureOpenAiResourceKey> You can get the Azure OpenAI key from the Azure OpenAI resource page. Select Keys and Endpoint from the Resource Management section and copy any of the available keys. These application settings are for Azure DocumentDB (with MongoDB compatibility): AZURE_COSMOS_USERNAME <documentUsername> AZURE_COSMOS_PASSWORD <documentPassword> AZURE_COSMOS_CONNECTION_STRING mongodb+srv://<user>:<password>@<clusterName>.global.mongocluster.cosmos.azure.com/?tls=true&authMechanism=SCRAM-SHA-256&retrywrites=false&maxIdleTimeMS=120000 You can get the DocumentDB connection string from the Azure DocumentDB (with MongoDB compatibility) resource page. Select Connection strings and copy the connection string. Make sure to replace the user and password with the ones you created. These application settings are new and are used for resources that will be created when the application starts you can use any value for them: AZURE_COSMOS_DATABASE_NAME <documentDatabaseName> ex. CosmicDB AZURE_COSMOS_COLLECTION_NAME <documentContainerName> ex. CosmicFoodCollection AZURE_COSMOS_INDEX_NAME <documentIndexName> ex. CosmicIndex 4. Select Apply to save your newly added environment variables. 5. Select Configuration then Stack settings to edit the application startup command. 6. Type entrypoint.sh in the startup command field then select Apply. Configure the Workflow to deploy your application from GitHub In this step, you modify the GitHub deployment workflow to point to the folder that contains the application. 1. Visit your forked repository on GitHub and notice the failing workflow. 2. Open the workflow file .github/workflows/main_cosmic-food-rag.yml. 3. Open the file and select the pen icon to edit it. 4. Modify line 41 from . to src/. 5. Remove the optional Local Build Section since the application already has tests that cover this part. 6. Add this section to Install Node 22 and build the static frontend. 7. Select Commit changes, and review your commit message and description. Select Commit changes. The final workflow file should look like this: # Docs for the Azure Web Apps Deploy action: https://github.com/Azure/webapps-deploy # More GitHub Actions for Azure: https://github.com/Azure/actions # More info on Python, GitHub Actions, and Azure App Service: https://aka.ms/python-webapps-actions name: Build and deploy Python app to Azure Web App - cosmic-food-rag on: push: branches: - main workflow_dispatch: jobs: build: runs-on: ubuntu-latest permissions: contents: read #This is required for actions/checkout steps: - uses: actions/checkout@v4 - name: Set up Node 22 uses: actions/setup-node@v6 with: node-version: 22 - name: Install Node Packages & Build Static Site run: cd frontend && npm install && npm run build # By default, when you enable GitHub CI/CD integration through the Azure portal, the platform automatically sets the SCM_DO_BUILD_DURING_DEPLOYMENT application setting to true. This triggers the use of Oryx, a build engine that handles application compilation and dependency installation (e.g., pip install) directly on the platform during deployment. Hence, we exclude the antenv virtual environment directory from the deployment artifact to reduce the payload size. - name: Upload artifact for deployment jobs uses: actions/upload-artifact@v4 with: name: python-app path: | src/ !antenv/ # 🚫 Opting Out of Oryx Build # If you prefer to disable the Oryx build process during deployment, follow these steps: # 1. Remove the SCM_DO_BUILD_DURING_DEPLOYMENT app setting from your Azure App Service Environment variables. # 2. Refer to sample workflows for alternative deployment strategies: https://github.com/Azure/actions-workflow-samples/tree/master/AppService deploy: runs-on: ubuntu-latest needs: build permissions: id-token: write #This is required for requesting the JWT contents: read #This is required for actions/checkout steps: - name: Download artifact from build job uses: actions/download-artifact@v4 with: name: python-app - name: Login to Azure uses: azure/login@v2 with: client-id: ${{ secrets.AZUREAPPSERVICE_CLIENTID_5672547ED09F46D59DD431ACF5A29F28 }} tenant-id: ${{ secrets.AZUREAPPSERVICE_TENANTID_0059913572C8467882D3999D0E0DD5B8 }} subscription-id: ${{ secrets.AZUREAPPSERVICE_SUBSCRIPTIONID_7C42E3352C5D47F084CB0CD14F549D27 }} - name: 'Deploy to Azure Web App' uses: azure/webapps-deploy@v3 id: deploy-to-webapp with: app-name: 'cosmic-food-rag' slot-name: 'Production' 8. Select Actions to review the workflow run status. Test the website before and After adding the data In this step, you test the application before adding the data, add the data, and test again. 1. Select the workflow name to open it and get the website URL. 2. Select any of the suggested messages or type your own and it should respond with No results found. 3. Navigate to your Azure App Service resource page and select SSH then select Go to open a new SSH page. 4. In the SSH terminal, run these commands: uv sync --active uv run --active ./scripts/add_data.py --file="./data/food_items.json" 5. Navigate back to the live website and type in the chat message Do you have any vegan food dishes? and it should respond with the correct answer now. Congratulations!! You successfully built the full application. Clean Up Once you finish experimenting on Microsoft Azure you might want to delete the resources to not consume any more money from your subscription. You can delete the resource group and it will delete everything inside it or delete the resources one by one that's totally up to you. Conclusion Congratulations! You've learned how to create an Azure DocumentDB (with MongoDB compatibility) cluster, how to create a Microsoft Foundry - Azure OpenAI resource, how to deploy an embedding model and a chat model from the Foundry portal, how to create an Azure App Service and configure continuous deployment with GitHub, and how to modify application settings to enable the communication across Azure resources. By using these technologies, you can build a RAG chat application with the option to perform vector search too over your own data and provide grounded (relevant) responses. Next steps Documentation Azure OpenAI in Microsoft Foundry models Understand embeddings in Azure OpenAI in Microsoft Foundry Models (classic) Azure DocumentDB (with MongoDB compatibility) documentation Integrated vector store in Azure DocumentDB LangChain Python documentation Training Content Develop generative AI apps in Azure Found this useful? Share it with others and follow me to get updates on: Twitter (twitter.com/john00isaac) LinkedIn (linkedin.com/in/john0isaac) Feel free to share your comments and/or inquiries in the comment section below.. See you in future demos!Introducing OpenAI's newest chat model in Microsoft Foundry
OpenAI's GPT-5.5 Instant (or Chat-latest in the API) begins rolling out in Microsoft Foundry today as GPT-chat-latest. Built on GPT-5.4 and GPT-5.3-chat, the new model delivers measurable gains in factual accuracy, tool calling, and response efficiency. These improvements translate directly into more reliable production deployments. GPT-chat-latest is designed for the workflows builders are actually shipping: multi-turn assistants, agentic systems that orchestrate tools, and retrieval-grounded applications where precision and grounding matter as much as conversational quality. Why the name is changing In Microsoft Foundry, we are introducing GPT-chat-latest as the product name for this release, while the model continues to follow the existing Preview lifecycle and standard notice periods. We are also evaluating ways to simplify how customers access continuously updated models over time, but current behavior remains unchanged as that work continue Smarter, more factually reliable GPT-chat-latest closes the factuality gap from prior iterations with significant reductions in hallucinations, especially in domains where accuracy matters most. According to OpenAI, the new model produces 52.5% fewer hallucinations and reduces hallucinated claims by 37.3% on conversations previously flagged for factual errors when compared to GPT-5.3-chat. These gains extend beyond text. GPT-chat-latest shows improvements in visual reasoning, expert multimodal understanding, and STEM tasks, with measurable lifts across standard benchmarks: Benchmark GPT-5.3-chat GPT-chat-latest CharXiv-reasoning Scientific Chart Reasoning 75.0 81.6 MMMU-Pro Expert multimodal reasoning 69.2 76.0 GPQA PhD-level science questions 78.5 85.6 AIME 2025 Competition math 65.4 81.2 *Data shown comes from OpenAI’s testing” For builders shipping into regulated workloads such as clinical decision support, legal research, financial advisory, and technical analysis, these improvements raise the bar on the kinds of applications GPT-chat-latest can assist with. More efficient outputs GPT-chat-latest produces responses that may be more to-the-point without losing substance. The model may reduce verbosity and over formatting, ask fewer follow-up questions, and avoid cluttered output patterns that often require post-processing in production UIs. For builders, this can translate to two concrete benefits: lower output token costs at scale, and cleaner responses that drop into product surfaces with less downstream cleanup. In comparative testing from OpenAI, GPT-chat-latest produced roughly 25–30% fewer words than GPT-5.3-chat across a range of common prompts while preserving response quality, and in many cases improving it. Improving intelligence and tool calling GPT-chat-latest introduces measurable improvements in how the model interacts with tools, including better judgment about when and how to invoke them. The model produces more structured and context-aware tool invocation outputs, which is particularly relevant for workflows that rely on function calling, retrieval-augmented generation, and multi-step reasoning. Equally important, the model is better at deciding whether a tool is needed in the first place, reducing unnecessary tool calls in scenarios where it already has the information to answer directly. Improved search and context handling GPT-chat-latest includes targeted improvements to how the model retrieves, interprets, and synthesizes information when search is involved, with enhancements to query formulation, result ranking, and filtering, plus more grounded synthesis of retrieved content into final responses. These changes improve handling of ambiguous or underspecified queries and reduce noise in answers that depend on retrieved content. The model also makes better use of the context developers pass in, including system prompts, conversation history, retrieved documents, and structured data. Applications that maintain long-running state or stitch together multiple retrieval steps produce more coherent, context-aware outputs without developers having to over-engineer prompt scaffolding. Use Cases: When to choose the chat model Developers typically choose a chat-optimized model like GPT-5.5-chat when the application needs to sustain multi-turn conversations while reliably following instructions and coordinating external tools. This is a fit for assistants and agentic workflows where the model must interpret user intent over time, decide when to retrieve additional context, and produce structured outputs for downstream systems rather than just generate free-form text. Customer support and contact centers: virtual agents that maintain conversational context across a case, retrieve policy or product documentation via search, and hand off to a ticketing or CRM system through tool calls when escalation is needed. Retail and e-commerce: shopping and service assistants that clarify preferences over multiple turns, reference catalogs and policies via retrieval, and generate structured actions such as returns, exchanges, and order lookups through integrated tools. Manufacturing and field service: technician-facing assistants that combine conversational guidance with retrieval of manuals and work instructions, plus structured task creation in maintenance systems. Use GPT-chat-latest Use GPT-5.5 Reasoning Multi-turn assistants and customer-facing chat experiences Harder problems that benefit from more deliberate, step-by-step thinking Agentic workflows that coordinate tools (search, retrieval, ticketing, CRM) and benefit from structured tool outputs Complex analysis, planning, or decision support where correctness matters more than conversational flow Interactive experiences where you want quick back-and-forth clarification and task completion Tasks involving multi-constraint reasoning (policy interpretation, detailed requirements, long-horizon plans) RAG-based apps where the model must decide when to retrieve and then synthesize grounded answers Offline or low-tool scenarios where the main value is deeper reasoning over provided context Pricing Model Input ($/1M tokens) Cached input ($/1M tokens) Output ($/1M tokens) GPT-chat-latest $5 $0.50 $30 Responsible AI in Microsoft Foundry At Microsoft, our mission to empower people and organizations remains constant. In the age of AI, trust is foundational to adoption, and earning that trust requires a commitment to transparency, safety, and accountability. Microsoft Foundry provides governance controls, monitoring, and evaluation capabilities to help organizations deploy models responsibly in production environments, aligned with Microsoft's Responsible AI principles. Getting started GPT-chat-latest is rolling out in Microsoft Foundry today.Introducing OpenAI's GPT-image-2 in Microsoft Foundry
Take a small design team running a global social campaign. They have the creative vision to produce localized imagery for every market, but not the resources to reshoot, reformat, or outsource that scale. Every asset needs to fit a different platform, a different dimension, a different cultural context, and they all need to ship at the same time. This is where flexible image generation comes in handy. OpenAI's GPT-image-2 is now generally available and rolling out today to Microsoft Foundry, introducing a step change in image generation. Developers and designers now get more control over image output, so a small team can execute with the reach and flexibility of a much larger one. What is new in GPT-image-2? GPT-image-2 brings real world intelligence, multilingual understanding, improved instruction following, increased resolution support, and an intelligent routing layer giving developers the tools to scale image generation for production workflows. Real world intelligence GPT-image-2 has a knowledge cut off of December 2025, meaning that it is able to give you more contextually relevant and accurate outputs. The model also comes with enhanced thinking capabilities that allow it to search the web, check its own outputs, and create multiple images from just one prompt. These enhancements shift image generation models away from being simple tools and runs them into creative sidekicks. Multilingual understanding GPT-image-2 includes increased language support across Japanese, Korean, Chinese, Hindi, and Bengali, as well as new thinking capabilities. This means the model can create images and render text that feels localized. Increased resolution support GPT-image-2 introduces 4K resolution support, giving developers the ability to generate rich, detailed, and photorealistic images at custom dimensions. Resolution guidelines to keep in mind: Constraint Detail Total pixel budget Maximum pixels in final image cannot exceed 8,294,400 Minimum pixels in final image cannot be less than 655,360 Requests exceeding this are automatically resized to fit. Resolutions 4K, 1024x1024, 1536x1024, and 1024x1536 Dimension alignment Each dimension must be a multiple of 16 Note: If your requested resolution exceeds the pixel budget, the service will automatically resize it down. Intelligent routing layer GPT-image-2 also includes an expanded routing layer with two distinct modes, allowing the service to intelligently select the right generation configuration for a request without requiring an explicitly set size value. Mode 1 — Legacy size selection In Mode 1, the routing layer selects one of the three legacy size tiers to use for generation: Size tier Description smimage Small image output image Standard image output xlimage Large image output This mode is useful for teams already familiar with the legacy size tiers who want to benefit from automatic selection without making any manual changes. Mode 2 — Token size bucket selection In Mode 2, the routing layer selects from six token size buckets — 16, 24, 36, 48, 64, 96 — which map roughly to the legacy size tiers: Token bucket Approximate legacy size 16, 24 smimage 36, 48 image 64, 96 xlimage This approach can allow for more flexibility in the number of tokens generated, which in turn helps to better optimize output quality and efficiency for a given prompt. See it in action GPT-image-2 shows improved image fidelity across visual styles, generating more detailed and refined images. But, don’t just take our word for it, let's see the model in action with a few prompts and edits. Here is the example we used: Prompt: Interior of an empty subway car (no people). Wide-angle view looking down the aisle. Clean, modern subway car with seats, poles, route map strip, and ad frames above the windows. Realistic lighting with a slight cool fluorescent tone, realistic materials (metal poles, vinyl seats, textured floor). As you can see, when using the same base prompt, the image quality and realism improved with each model. Now let’s take a look at adding incremental changes to the same image: Prompt: Populate the ad frames with a cohesive ad campaign for “Zava Flower Delivery” and use an array of flower types. And our subway is now full of ads for the new ZAVA flower delivery service. Let's ask for another small change: Prompt: In all Zava Flower Delivery advertisements, change the flowers shown to roses (red and pink roses). And in three simple prompts, we've created a mockup of a flower delivery ad. From marketing material to website creation to UX design, GPT-image-2 now allows developers to deliver production-grade assets for real business use cases. Image generation across industries These new capabilities open the door to richer, more production-ready image generation workflows across a range of enterprise scenarios: Retail & e-commerce: Generate product imagery at exact platform-required dimensions, from square thumbnails to wide banners, without post-processing. Marketing: Produce crisp, rich in color campaign visuals and social assets localized to different markets. Media & entertainment: Generate storyboard panels and scene at resolutions suited to production pipelines. Education & training: Create visual learning aids and course materials formatted to exact display requirements across devices. UI/UX design: Accelerate mockup and prototype workflows by generating interface assets at the precise dimensions your design system requires. Trust and safety At Microsoft, our mission to empower people and organizations remains constant. As part of this commitment, models made available through Foundry undergo internal reviews and are deployed with safeguards designed to support responsible use at scale. Learn more about responsible AI at Microsoft. For GPT-image-2, Microsoft applied an in-depth safety approach that addresses disallowed content and misuse while maintaining human oversight. The deployment combines OpenAI’s image generation safety mitigations with Azure AI Content Safety, including filters and classifiers for sensitive content. Pricing Model Offer type Pricing - Image Pricing - Text GPT-image-2 Standard Global Input Tokens: $8 Cached Input Tokens: $2 Output Tokens: $30 Input Tokens: $5 Cached Input Tokens: $1.25 Note: All prices are per 1M token. There is no billing for output tokens for the GPT-image-2 model. Getting started Whether you’re building a personalized retail experience, automating visual content pipelines or accelerating design workflows. GPT-image-2 gives your team the resolution control and intelligent routing to generate images that fit your exact needs. Try the GPT-image-2 in Microsoft Foundry today! Deploy the model in Microsoft Foundry Experiment with the model in the Image playground Read the documentation to learn more
Three tiers of Agentic AI - and when to use none of them
Every enterprise has an AI agent. Almost none of them work in production. Walk into any enterprise technology review right now and you will find the same thing. Pilots running. Demos recorded. Steering committees impressed. And somewhere in the background, a quiet acknowledgment that the thing does not actually work at scale yet. OutSystems surveyed nearly 1,900 global IT leaders and found that 96% of organizations are already running AI agents in some capacity. Yet only one in nine has those agents operating in production at scale. The experiments are everywhere. The production systems are not. That gap is not a capability problem. The infrastructure has matured. Tool calling is standard across all major models. Frameworks like LangGraph, CrewAI, and Microsoft Agent Framework abstract orchestration logic. Model Context Protocol standardizes how agents access external tools and data sources. Google's Agent-to-Agent protocol now under Linux Foundation governance with over 50 enterprise technology partners including Salesforce, SAP, ServiceNow, and Workday standardizes how agents coordinate with each other. The protocols are in place. The frameworks are production ready. The gap is a selection and governance problem. Teams are building agents on problems that do not need them. Choosing the wrong tier for the ones that do. And treating governance as a compliance checkbox to add after launch, rather than an architectural input to design in from the start. The same OutSystems research found that 94% of organizations are concerned that AI sprawl is increasing complexity, technical debt, and security risk and only 12% have a centralized approach to managing it. Teams are deploying agents the way shadow IT spread through enterprises a decade ago: fast, fragmented, and without a shared definition of what production-ready actually means. I've built agentic systems across enterprise clients in logistics, retail, and B2B services. The failures I keep seeing are not technology failures. They are architecture and judgment failures problems that existed before the first line of code was written, in the conversation where nobody asked the prior question. This article is the framework I use before any platform conversation starts. What has genuinely shifted in the agentic landscape Three changes are shaping how enterprise agent architecture should be designed today and they are not incremental improvements on what existed before. The first is the move from single agents to multi-agent systems. Databricks' State of AI Agents report drawing on data from over 20,000 organizations, including more than 60% of the Fortune 500 found that multi-agent workflows on their platform grew 327% in just four months. This is not experimentation. It is production architecture shifting. A single agent handling everything routing, retrieval, reasoning, execution is being replaced by specialized agents coordinating through defined interfaces. A financial organization, for example, might run separate agents for intent classification, document retrieval, and compliance checking each narrow in scope, each connected to the next through a standardized protocol rather than tightly coupled code. The second is protocol standardization. MCP handles vertical connectivity how agents access tools, data sources, and APIs through a typed manifest and standardized invocation pattern. A2A handles horizontal connectivity how agents discover peer agents, delegate subtasks, and coordinate workflows. Production systems today use both. The practical consequence is that multi-agent architectures can be composed and governed as a platform rather than managed as a collection of one-off integrations. The third is governance as the differentiating factor between teams that ship and teams that stall. Databricks found that companies using AI governance tools get over 12 times more AI projects into production compared to those without. The teams running production agents are not running more sophisticated models. They built evaluation pipelines, audit trails, and human oversight gates before scaling not after the first incident. Tier 1 - Low-code agents: fast delivery with a defined ceiling The low-code tier is more capable than it was eighteen months ago. Copilot Studio, Salesforce Agentforce, and equivalent platforms now support richer connector libraries, better generative orchestration, and more flexible topic models. The ceiling is higher than it was. It is still a ceiling. The core pattern remains: a visual topic model drives a platform-managed LLM that classifies intent and routes to named execution branches. Connectors abstract credential management and API surface. A business team — analyst, citizen developer, IT operations — can build, deploy, and iterate without engineering involvement on every change. For bounded conversational problems, this is the fastest path from requirement to production. The production reality is documented clearly. Gartner data found that only 5% of Copilot Studio pilots moved to larger-scale deployment. A European telecom with dedicated IT resources and a full Microsoft enterprise agreement spent six months and did not deliver a single production agent. The visual builder works. The path from prototype to production, production-grade integrations, error handling, compliance logging, exception routing is where most enterprises get stuck, because it requires Power Platform expertise that most business teams do not have. The platform ceiling shows up predictably at four points. Async processing anything beyond a synchronous connector call, including approval chains, document pipelines, or batch operations cannot be handled natively. Full payload audit logs platform logs give conversation transcripts and connector summaries, not structured records of every API call and its parameters. Production volume concurrency limits and message throughput budgets bind faster than planning assumptions suggest. Root cause analysis in production you cannot inspect the LLM's confidence score or the alternatives it considered, which makes diagnosing misbehavior significantly harder than it should be. The correct diagnostic: can this use case be owned end-to-end by a business team, covered by standard connectors, with no latency SLA below three seconds and no payload-level compliance requirement? Yes, low code is the correct tier. Not a compromise. If no on any point, continue. If low-code is the right call for your use case: Copilot Studio quickstart Tier 2 - Pro-code agents: the architecture the current landscape demands The defining pattern in production pro-code architecture today is multi-agent. Specialized agents per domain, coordinating through MCP for tool access and A2A for peer-to-peer delegation, with a governance layer spanning the entire system. What this looks like in practice: a financial organization handling incoming compliance queries runs separate agents for intent classification, document retrieval, and the compliance check itself. None of these agents tries to do all three jobs. Each has a narrow responsibility, a defined input/output contract typed against a JSON Schema, and a clear handoff boundary. The 327% growth in multi-agent workflows reflects production teams discovering that the failure modes of monolithic agents topic collision, context overflow, degraded classification as scope expands are solved by specialization, not by making a single agent more capable. The discipline that makes multi-agent systems reliable is identical to what makes single-agent systems reliable, just enforced across more boundaries: the LLM layer reasons and coordinates; deterministic tool functions enforce. In a compliance pipeline, no LLM decides whether a document satisfies a regulatory requirement. That evaluation runs in a deterministic tool with a versioned rule set, testable outputs, and an immutable audit log. The LLM orchestrates the sequence. The tool produces the compliance record. Mixing these letting an LLM evaluate whether a rule pass collapses the audit trail and introduces probabilistic outputs on questions that have regulatory answers. MCP is the tool interface standard today. An MCP server exposes a typed manifest any compliant agent runtime can discover at startup. Tools are versioned, independently deployable, and reusable across agents without bespoke integration code. A2A extends this horizontally: agents advertise capability cards, discover peers, and delegate subtasks through a standardised protocol. The practical consequence is that multi-agent systems built on both protocols can be composed and governed as a platform rather than managed as a collection of one-off integrations. Observability is the architectural element that separates teams shipping production agents from teams perpetually in pilot. Build evaluation pipelines, distributed traces across all agent boundaries, and human review gates before scaling. The teams that add these after the first production incident spend months retrofitting what should have been designed in. If pro-code is the right call for your use case: Foundry Agent Service The hybrid pattern: still where production deployments land The shift to multi-agent architecture does not change the hybrid pattern it deepens it. Low-code at the conversational surface, pro-code multi-agent systems behind it, with a governance layer spanning both. On a logistics client engagement, the brief was a sales assistant for account managers shipment status, account health, and competitive context inside Teams. The business team wanted everything in Copilot Studio. Engineering wanted a custom agent runtime. Both were wrong. What we built: Copilot Studio handled all high-frequency, low-complexity queries shipment tracking, account status, open cases through Power Platform connectors. Zero custom code. That covered roughly 78% of actual interaction volume. Requests requiring multi-source reasoning competitive positioning on a specific lane, churn risk across an account portfolio, contract renewal analysis delegated via authenticated HTTP action to a pro-code multi-agent service on Azure. A retrieval agent pulled deal history and market intelligence through MCP-exposed tools. A synthesis agent composed the recommendation with confidence scoring. Structured JSON back to the low-code layer, rendered as an adaptive card in Teams. The HITL gate was non-negotiable and designed before deployment, not added after the first incident. No output reached a customer without a manager approval step. The agent drafts. A human sends. This boundary low-code for conversational volume, pro-code for reasoning depth maps directly to what the research shows separates teams that ship from teams that stall. The organizations running agents in production drew the line correctly between what the platform can own and what engineering needs to own. Then they built governance into both sides before scaling. The four gates - the prior question that still gets skipped Run every candidate use case through these four checks before the platform conversation begins. None of the recent infrastructure improvements change what they are checking, because none of them change the fundamental cost structure of agentic reasoning. Gate 1 - is the logic fully deterministic? If every valid output for every valid input can be enumerated in unit tests, the problem does not need an LLM. A rules engine executes in microseconds at zero inference cost and cannot produce a plausible-but-wrong answer. NeuBird AI's production ops agents which have resolved over a million alerts and saved enterprises over $2 million in engineering hours work because alert triage logic that can be expressed as rules runs in deterministic code, and the LLM only handles cases where pattern-matching is insufficient. That boundary is not incidental to the system's reliability. It is the reason for it. Gate 2 - is zero hallucination tolerance required? With over 80% of databases now being built by AI agents per Databricks' State of AI Agents report the surface area for hallucination-induced data errors has grown significantly. In domains where a wrong answer is a compliance event financial calculation, medical logic, regulatory determinations irreducible LLM output uncertainty is disqualifying regardless of model version or prompt engineering effort. Exit to deterministic code or classical ML with bounded output spaces. Gate 3 - is a sub-100ms latency SLA required? LLM inference is faster than it was eighteen months ago. It is not fast enough for payment transaction processing, real-time fraud scoring, or live inventory management. A three-agent system with MCP tool calls has a P50 latency measured in seconds. These problems need purpose-built transactional architecture. Gate 4 - is regulatory explainability required? A2A enables complex agent coordination and delegation. It does not make LLM reasoning reproducible in a regulatory sense. Temperature above zero means the same input produces different outputs across invocations. Regulators in financial services, healthcare, and consumer credit require deterministic, auditable decision rationale. Exit to deterministic workflow with structured audit logging at every Five production failure modes - one of them new The four original anti-patterns are still showing up in production. A fifth has been added by scale. Routing data retrieval through a reasoning loop. A direct API call returns account status in under 10ms. Routing the same request through an LLM reasoning step adds hundreds of milliseconds, consumes tokens on every call, and introduces output parsing on data that is already structured. The agent calls a structured tool. The tool calls the API. The agent never acts as the integration layer. Encoding business rules in prompts. Rules expressed in prompt text drift as models update. They produce probabilistic output across invocations and fail in ways that are difficult to reproduce and diagnose. A rule that must evaluate correctly every time belongs in a deterministic tool function unit-tested, version-controlled, independently deployable via MCP. No approval gate on CRUD operations. CRUD operations without a human approval step will eventually misfire on the input that testing did not cover. The gate needs to be designed before deployment, not added after the first incident involving a financial posting, a customer-facing communication, or a data deletion. Monolithic agent for all domains. A single agent accumulating every domain leads predictably to topic collision, context overflow, and maintenance that becomes impossible as scope expands. Specialized agents per domain, coordinating through A2A, is the architecture that scales. Ungoverned agent sprawl. This is the new one and currently the most prevalent. OutSystems found 94% of organizations concerned about it, with only 12% having a centralized response. Teams building agents independently across fragmented stacks, without shared governance, evaluation standards, or audit infrastructure, produce exactly the same organizational debt that shadow IT created but with higher stakes, because these systems make autonomous decisions rather than just storing and retrieving data. The fix is treating governance as an architectural input before deployment, not a compliance requirement after something breaks. The infrastructure is ready. The judgment is not. The tier decision sequence has not changed. Does the problem need natural language understanding or dynamic generation? No — deterministic system, stop. Can a business team own it through standard connectors with no sub-3-second latency SLA and no payload-level compliance requirement? Yes — low-code. Does it need custom orchestration, multi-agent coordination, or audit-grade observability? Yes — pro-code with MCP and A2A. Does it need both a conversational surface and deep backend reasoning? Hybrid, with a governance layer spanning both. What has changed is that governance is no longer optional infrastructure to add when you have time. The data is unambiguous. Companies with governance tools get over 12 times more AI projects into production than those without. Evaluation pipelines, distributed tracing across agent boundaries, human oversight gates, and centralised agent lifecycle management are not overhead. They are what converts experiments into production systems. The teams still stuck in pilot are not stuck because the technology failed them. They are stuck because they skipped this layer. The protocols are standardised. The frameworks are mature. The infrastructure exists. None of that is what is holding most enterprise agent programmes back. What is holding them back is a selection problem disguised as a technology problem — teams building agents before asking whether agents are warranted, choosing platforms before running the four gates, and treating governance as a checkpoint rather than an architectural input. I have built agents that should have been workflow engines. Not because the technology was wrong, but because nobody stopped early enough to ask whether it was necessary. The four gates in this article exist because I learned those lessons at clients' expense, not mine. The most useful thing I can offer any team starting an agentic AI project is not a framework selection guide. It is permission to say no — and a clear basis for saying it. Take the four gates framework to your next architecture review. If you have already shipped agents to production, I would like to hear what worked and what did not - comment below What to do next Three concrete steps depending on where you are right now. If you have pilots that have not reached production: Run them through the four gates in this article before the next sprint. Gate 1 alone will eliminate a meaningful percentage of them. The ones that survive all four are your real candidates for production investment. Download the attached file for gated checklist and take it into your next architecture review. If you are starting a new agent project: Do not open a platform before you have answered the gate questions. Once you have confirmed an agent is warranted and identified the tier, start here: Copilot Studio guided setup for low-code scenarios, or Foundry Agent Service for pro-code patterns with MCP and multi-agent coordination built in. Build governance infrastructure - evaluation pipeline, distributed tracing, HITL gates - before you scale, not after. If you have already shipped agents to production: Share what worked and what did not in the Azure AI Tech Community — tag posts with #AgentArchitecture. The most useful signal for teams still in pilot is hearing from practitioners who have been through production, not vendors describing what production should look like. References OutSystems — State of AI Development Report - https://www.outsystems.com/1/state-ai-development-report Databricks — State of AI Agents Report - https://www.databricks.com/resources/ebook/state-of-ai-agents Gartner — 2025 Microsoft 365 and Copilot Survey - https://www.gartner.com/en/documents/6548002 (Paywalled primary source — publicly reported via techpartner.news: https://www.techpartner.news/news/gartner-microsoft-copilot-hype-offset-by-roi-and-readiness-realities-618118) Anthropic — Model Context Protocol (MCP) - https://modelcontextprotocol.io Google Cloud — Agent-to-Agent Protocol (A2A) . https://developers.googleblog.com/en/a2a-a-new-era-of-agent-interoperability NeuBird AI — Production Operations Deployment Announcement NeuBird AI Closes $19.3M Funding Round to Scale Agentic AI Across Enterprise Production Operations ReAct: Synergizing Reasoning and Acting in Language Models — Yao et al. https://arxiv.org/abs/2210.03629 Enterprise Integration Patterns — Gregor Hohpe & Bobby Woolf, Addison-Wesley https://www.enterpriseintegrationpatterns.com
