Silence when adding a third party to Teams call
We have an issue with a user (a Director) where if he adds someone to a running teams call e.g. connected to another employee and adds in HR person, then all sound is lost for 4 minutes or more. If the user creates a meeting then all is ok, even adding a new person mid meeting. We have run Teams updates, updated to the latest audio and video drivers and tried a the same senario with different users on the same devices and it works ok. Has anyone got an ideas please, its a real head scratcher. Thanks
Teams Business Voice conflict with audio apps
Hi everyone, Many members of our staff have music apps like Spotify, YouTube, or Pandora running in the background, and when they get a Teams Business Voice call, the apps keep playing. They have to mute them before taking the call. This happens even though I've set the Windows audio panel Communications tab setting to When Windows detects communications activity: Mute All other Sounds. Specifically, they're having this problem with the Poly Voyager Focus UC - a headset I thought was certified for Teams Voice. I contacted Poly technical support, and their engineers confirmed that none of their headsets support this feature when calls come in through Teams (or Google Voice for that matter). My question is this: How can I tell if a headset will support muting other sounds when a Teams Voice call comes in? I can't for the life of me find anything in device tech specs that might be an indicator and don't want to keep buying and returning headsets until I find some that work. I'm also confused by the fact that my personal (and non-Teams certified) Aftershokz and cheap Logitech and Soundcore headsets perform as expected. I'd appreciate any suggestions.