Experiencing Data Access issue in Azure Portal for Application insights - 03/19 - Resolved
Final Update: Friday, 19 March 2021 17:09 UTC We've confirmed that all systems are back to normal with no customer impact as of 3/19, 14:36 UTC. Our logs show the incident started on 03/19, 07:00 UTC and that during the 7 hours and 36 minutes that it took to resolve the issue customers of Application Insights might have experienced a delay in data availability, missed or incorrect alerts, or data access API unavailability. Root Cause: The failure was due to a software flaw in a back-end system. A patch has been rolled out to the affected system and the problem is mitigated. Incident Timeline: 7 Hours & 36 minutes - 03/19, 07:00 UTC through 03/19, 14:36 UTC We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused. -Jack Update: Friday, 19 March 2021 11:17 UTC Root cause has been isolated to a backend service which was impacting East US, East US2, West Europe and West US2. Some Customers may experience intermittent data access issues and intermittent data latency. Customers may also experience missing or delayed alerts. Work Around: None Next Update: Before 03/19 17:30 UTC -SoumyajeetExperiencing Data Access issue in Azure Portal for Application insights - 03/19 - Resolved
Final Update: Friday, 19 March 2021 06:18 UTC We've confirmed that all systems are back to normal with no customer impact as of 3/19, 05:10 UTC. Our logs show the incident started on 3/19, 04:30 UTC and that during the 40 minutes that it took to resolve the issue some of the customers may have experienced intermittent data latency, data access and missed or delayed alerts in East US region. Root Cause: The failure was due to a backend dependency. Incident Timeline: 40 Minutes - 19/3, 04:30 UTC through 19/3, 05:10 UTC We understand that customers rely on Application insights as a critical service and apologize for any impact this incident caused. -SoumyajeetExperienced Data Access issue in Azure Portal for Application Insights - 03/18 - Resolved
Final Update: Thursday, 18 March 2021 05:25 UTC We've confirmed that all systems are back to normal with no customer impact as of 03/18, 03:36 UTC. Our logs show the incident started on 03/17, 21:05 UTC and that during the 6 hours 31 minutes that it took to resolve the issue some customers may have experienced late arriving logs data, and missed or misfired Log Search Alerts in East US and West Europe regions.. Root Cause: We determined that there was a slow down in the backend service, preventing the requests from completing. Incident Timeline: 6 Hours & 31 minutes - 03/17, 21:05 UTC through 03/18 03:36 UTC We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused. -MadhavExperiencing Data Access and Latency issues in Azure Portal - 03/15 - Resolved
Final Update: Tuesday, 16 March 2021 12:46 UTC We've confirmed that all systems are back to normal with no customer impact as of 03/16, 12:00 UTC. Our logs show the incident started on 03/15, 11:10 UTC and that during the 1 day and 50 minutes that it took to resolve the issue some customers using Azure Monitor Service may have experienced intermittent data latency, data access, and incorrect alert activation in East US and West Europe region. Root Cause: The root cause has been isolated to failures in Azure Active Directory which was impacting all of Azure Monitor Service. Incident Timeline: 1 Day & 50 minutes - 03/15, 11:10 UTC through 03/16, 12:00 UTC We understand that customers rely on Azure Monitor as a critical service and apologize for any impact this incident caused. -Anmol Update: Tuesday, 16 March 2021 11:36 UTC Root cause has been isolated to failures in Azure Active Directory which was impacting all of Azure Monitor Service. Azure Active Directory is now recovering, though each service may recover completely at a different time, due to differences in the timing of refreshing Azure Active Directory tokens. Some customer using Azure Monitor Service may continue to experience intermittent data latency, data access and incorrect alert activation in East US and West Europe region. Work Around: None Next Update: Before 03/16 18:00 UTC -Madhav Update: Tuesday, 16 March 2021 03:23 UTC There is currently just one service within Azure Monitor that is still experiencing problems: Data ingestion: Some data gaps as well as continued delays in East US Next Update: Before 03/16 05:30 UTC -Jack Update: Monday, 15 March 2021 21:51 UTC Root cause has been isolated to failures in Azure Active Directory which was impacting all of Azure Monitor. Azure Active Directory is now recovering, though each service may recover completely at a different time, due to differences in the timing of refreshing Azure Active Directory tokens. Some customers may continue to experience challenges connecting to the data access API or with data latency. We estimate 1 - 2 hours before all problems are completely addressed. Next Update: Before 03/15 23:00 UTC -JackExperienced Data Access issue in Azure Portal for Many Data Types - 03/15 - Resolved
Final Update: Monday, 15 March 2021 14:32 UTC We've confirmed that all systems are back to normal with no customer impact as of 03/15, 13:50 UTC. Our logs show the incident started on 03/15, 10:45 UTC and that during the 3 hours 5 minutes that it took to resolve the issue some customers using Azure Monitor Service may have experienced intermittent data latency, data access, and incorrect alert activation in the East US region. Root cause: The failure was due to an issue with backend dependency service. Incident Timeline: 3 Hours & 5 minutes - 03/15, 10:45 UTC through 03/15, 13:50 UTC We understand that customers rely on Azure Monitor Service as a critical service and apologize for any impact this incident caused. -Madhav Update: Monday, 15 March 2021 12:24 UTC We continue to investigate issues within Azure Monitor Service. Some customers continue to experience intermittent data latency, data access and incorrect alert activation in East US region. We are working to establish the start time for the issue, initial findings indicate that the problem began at 03/15 10:45 UTC. Work Around: None. Next Update: Before 03/15 13:30 UTC -Madhav Initial Update: Monday, 15 March 2021 11:59 UTC We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access and Data Latency issues in East US region. Work Around: None Next Update: Before 03/15 14:00 UTC We are working hard to resolve this issue and apologize for any inconvenience. -MadhavExperiencing Data Access issue in Azure Portal for Many Data Types - 04/01 - Resolved
Final Update: Friday, 02 April 2021 05:47 UTC We've confirmed that all systems are back to normal with no customer impact as of 4/02, 04:30 UTC. Our logs show the incident started on 4/01, 21:20 UTC and that during the 7 Hours & 10 minutes that it took to resolve the issue some customers may have experienced data access issue, missed or delayed azure alerts and data ingestion latency issue. Root Cause: The failure was due to DNS outage. Incident Timeline: 7 Hours & 10 minutes - 4/01, 21:20 UTC through 4/02, 04:30 UTC We understand that customers rely on Azure Monitor service as a critical service and apologize for any impact this incident caused. -Harshita Update: Friday, 02 April 2021 03:10 UTC We continue to have residual effect in Azure monitor services due to DNS outage. Some customers in East US2 may still experience data access issue and missed/delayed Azure alerts. Customers in Central US region may still experience data ingestion latency. Work Around: None Next Update: Before 04/02 05:30 UTC -Anupama Update: Friday, 02 April 2021 01:34 UTC We continue to have residual effect in Azure monitor services due to DNS outage. Some customers in East US2 may still experience missed/delayed Azure alerts. The issue with data access and data ingestion has been recovered and services are healthy in East US. We currently have no estimate for resolution. Work Around: None Next Update: Before 04/02 03:00 UTC -Anupama Update: Thursday, 01 April 2021 23:46 UTC We continue to have issues within Azure monitor services due to DNS outage. Some customers in East US and East US2 continue to experience issues accessing data, issues with data ingestion and missed/delayed Azure alerts. We currently have no estimate for resolution. Work Around: None Next Update: Before 04/02 02:00 UTC -Anupama Initial Update: Thursday, 01 April 2021 22:29 UTC We are aware of issues within Azure monitoring services due to a DNS outage and we are actively investigating. Some customers may experience issues accessing data, issues with data ingestion and missed/delayed Azure alerts. Work Around: None Next Update: Before 04/02 00:30 UTC We are working hard to resolve this issue and apologize for any inconvenience. -AnupamaExperiencing Issues in Azure portal for Log Analytics and Service Map - 03/31 - Resolved
Final Update: Wednesday, 31 March 2021 07:37 UTC We've confirmed that all systems are back to normal with no customer impact as of 03/31, 07:30 UTC. Our logs show the incident started on 03/31, 04:44 UTC and that during the 2 hours 46 minutes that it took to resolve the issue some customers experienced data access issues, missed or delayed Log Search Alerts, service unavailable and/or experienced difficulties accessing data in Service Map for resources hosted in West Central US region. Root Cause: The failure was due to an outage in one of the dependent service. Incident Timeline: 2 Hours & 46 minutes - 03/31, 04:44 UTC through 03/31, 07:30 UTC We understand that customers rely on Application Insights and Azure Log Analytics as critical services and apologize for any impact this incident caused. -Harshita Initial Update: Wednesday, 31 March 2021 07:18 UTC We are aware of issues within Log Analytics and Service Map and are actively investigating. Some customers may have experienced data access issues, missed or delayed Log Search Alerts, service unavailable and/or experienced difficulties accessing data in Service Map for resources hosted in West Central US region. Work Around: None Next Update: Before 03/31 11:30 UTC We are working hard to resolve this issue and apologize for any inconvenience. -HarshitaExperiencing Data Latency issue in West US2 for Application Insights - 03/30 - Resolved
Final Update: Tuesday, 30 March 2021 21:54 UTC We've confirmed that all systems are back to normal with no customer impact as of 03/30, 21:43 UTC. Our logs show the incident started on 03/30, 13:50 UTC and that during the 7 hours and 53 minutes that it took to resolve the issue some customers using Application Insights in West US2 Region experienced data latency and incorrect alert activation for Log Search Alerts. Root Cause: The failure was due to issues in one of the backend services. Incident Timeline: 7 Hours & 53 minutes - 03/30, 13:50 UTC through 03/30, 21:43 UTC We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused. -Jayadev Initial Update: Tuesday, 30 March 2021 20:38 UTC We are aware of issues within Application Insights and are actively investigating. Some customers using Application Insights in West US2 region may experience issues with Data Latency and also experience incorrect alert activation for Log Search Alerts. Next Update: Before 03/31 01:00 UTC We are working hard to resolve this issue and apologize for any inconvenience. -JayadevIssues with registering subscriptions to microsoft.insights in Azure Portal - 03/30 - Resolved
Final Update: Tuesday, 30 March 2021 18:26 UTC We've confirmed that all systems are back to normal with no customer impact as of 03/30, 17:00 UTC. Our logs show the incident started on 03/22, 10:00 UTC and that during the 8 days and 7 hours that it took to resolve the issue some of the customers who have tried to register their subscriptions to microsoft.insights would have experienced a message stuck in the registering state. If the problem is still being experienced re-registering from portal will fix the issue. Root Cause: The failure was due to a deployment that happened for one of the backend services. Incident Timeline: 8 Days & 7 Hours - 03/22, 10:00 UTC through 03/30, 17:00 UTC We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused. -JayadevExperiencing Data Gaps issue in West Europe for Application Insights - 03/19 - Resolved
Final Update: Friday, 19 March 2021 11:32 UTC We've confirmed that all systems are back to normal with no customer impact as of 03/19, 10:05 UTC. Our logs show the incident started on 03/19, 09:45 UTC and that during the 20 minutes that it took to resolve the issue some customers may have experienced intermittent data latency, data gaps, and incorrect alert activation while ingesting telemetry in the West Europe region. Root Cause: The failure was due to an issue in one of our dependent service. Incident Timeline: 20 Minutes - 03/19, 09:45 UTC through 03/19, 10:05 UTC. We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused. -Anmol