Automating Microsoft Sentinel: Part 2: Automate the mundane away
Welcome to the second entry of our blog series on automating Microsoft Sentinel. In this series, we’re showing you how to automate various aspects of Microsoft Sentinel, from simple automation of Sentinel Alerts and Incidents to more complicated response scenarios with multiple moving parts. So far, we’ve covered Part 1: Introduction to Automating Microsoft Sentinel where we talked about why you would want to automate as well as an overview of the different types of automation you can do in Sentinel. Here is a preview of what you can expect in the upcoming posts [we’ll be updating this post with links to new posts as they happen]: Part 1: Introduction to Automating Microsoft Sentinel Part 2: Automation Rules [You are here] – Automate the mundane away Part 3: Playbooks 1 – Playbooks Part I – Fundamentals Part 4: Playbooks 2 – Playbooks Part II – Diving Deeper Part 5: Azure Functions / Custom Code Part 6: Capstone Project (Art of the Possible) – Putting it all together Part 2: Automation Rules – Automate the mundane away Automation rules can be used to automate Sentinel itself. For example, let’s say there is a group of machines that have been classified as business critical and if there is an alert related to those machines, then the incident needs to be assigned to a Tier 3 response team and the severity of the alert needs to be raised to at least “high”. Using an automation rule, you can take one analytic rule, apply it to the entire enterprise, but then have an automation rule that only applies to those business-critical systems to make those changes. That way only the items that need that immediate escalation receive it, quickly and efficiently. Automation Rules In Depth So, now that we know what Automation Rules are, let’s dive in to them a bit deeper to better understand how to configure them and how they work. Creating Automation Rules There are three main places where we can create an Automation Rule: 1) Navigating to Automation under the left menu 2) In an existing Incident via the “Actions” button 3) When writing an Analytic Rule, under the “Automated response” tab The process for each is generally the same, except for the Incident route and we’ll break that down more in a bit. When we create an Automation Rule, we need to give the rule a name. It should be descriptive and indicative of what the rule is going to do and what conditions it applies to. For example, a rule that automatically resolves an incident based on a known false positive condition on a server named SRV02021 could be titled “Automatically Close Incident When Affected Machine is SRV02021” but really it’s up to you to decide what you want to name your rules. Trigger The next thing we need to define for our Automation Rule is the Trigger. Triggers are what cause the automation rule to begin running. They can fire when an incident is created or updated, or when an alert is created. Of the two options (incident based or alert based), it’s preferred to use incident triggers as they’re potentially the aggregation of multiple alerts and the odds are that you’re going to want to take the same automation steps for all of the alerts since they’re all related. It’s better to reserve alert-based triggers for scenarios where an analytic rule is firing an alert, but is set to not create an incident. Conditions Conditions are, well, the conditions to which this rule applies. There are two conditions that are always present: The Incident provider and the Analytic rule name. You can choose multiple criterion and steps. For example, you could have it apply to all incident providers and all rules (as shown in the picture above) or only a specific provider and all rules, or not apply to a particular provider, etc. etc. You can also add additional Conditions that will either include or exclude the rule from running. When you create a new condition, you can build it out by multiple properties ranging from information about the Incident all the way to information about the Entities that are tagged in the incident Remember our earlier Automation Rule title where we said this was a false positive about a server name SRV02021? This is where we make the rule match that title by setting the Condition to only fire this automation if the Entity has a host name of “SRV2021” By combining AND and OR group clauses with the built in conditional filters, you can make the rule as specific as you need it to be. You might be thinking to yourself that it seems like while there is a lot of power in creating these conditions, it might be a bit onerous to create them for each condition. Recall earlier where I said the process for the three ways of creating Automation Rules was generally the same except using the Incident Action route? Well, that route will pre-fill variables for that selected instance. For example, for the image below, the rule automatically took the rule name, the rules it applies to as well as the entities that were mapped in the incident. You can add, remove, or modify any of the variables that the process auto-maps. NOTE: In the new Unified Security Operations Platform (Defender XDR + Sentinel) that has some new best practice guidance: If you've created an automation using "Title" use "Analytic rule name" instead. The Title value could change with Defender's Correlation engine. The option for "incident provider" has been removed and replaced by "Alert product names" to filter based on the alert provider. Actions Now that we’ve tuned our Automation Rule to only fire for the situations we want, we can now set up what actions we want the rule to execute. Clicking the “Actions” drop down list will show you the options you can choose When you select an option, the user interface will change to map to your selected option. For example, if I choose to change the status of the Incident, the UX will update to show me a drop down menu with options about which status I would like to set. If I choose other options (Run playbook, change severity, assign owner, add tags, add task) the UX will change to reflect my option. You can assign multiple actions within one Automation Rule by clicking the “Add action” button and selecting the next action you want the system to take. For example, you might want to assign an Incident to a particular user or group, change its severity to “High” and then set the status to Active. Notably, when you create an Automation rule from an Incident, Sentinel automatically sets a default action to Change Status. It sets the automation up to set the Status to “Closed” and a “Benign Positive – Suspicious by expected”. This default action can be deleted and you can then set up your own action. In a future episode of this blog we’re going to be talking about Playbooks in detail, but for now just know that this is the place where you can assign a Playbook to your Automation Rules. There is one other option in the Actions menu that I wanted to specifically talk about in this blog post though: Incident Tasks Incident Tasks Like most cybersecurity teams, you probably have a run book of the different tasks or steps that your analysts and responders should take for different situations. By using Incident Tasks, you can now embed those runbook steps directly in the Incident. Incident tasks can be as lightweight or as detailed as you need them to be and can include rich formatting, links to external content, images, etc. When an incident with Tasks is generated, the SOC team will see these tasks attached as part of the Incident and can then take the defined actions and check off that they’ve been completed. Rule Lifetime and Order There is one last section of Automation rules that we need to define before we can start automating the mundane away: when should the rule expire and in what order should the rule run compared to other rules. When you create a rule in the standalone automation UX, the default is for the rule to expire at an indefinite date and time in the future, e.g. forever. You can change the expiration date and time to any date and time in the future. If you are creating the automation rule from an Incident, Sentinel will automatically assume that this rule should have an expiration date and time and sets it automatically to 24 hours in the future. Just as with the default action when created from an incident, you can change the date and time of expiration to any datetime in the future, or set it to “Indefinite” by deleting the date. Conclusion In this blog post, we talked about Automation Rules in Sentinel and how you can use them to automate mundane tasks in Sentinel as well as leverage them to help your SOC analysts be more effective and consistent in their day-to-day with capabilities like Incident Tasks. Stay tuned for more updates and tips on automating Microsoft Sentinel!Implementing MCP Remote Servers with Azure Function App and GitHub Copilot Integration
Introduction In the evolving landscape of AI-driven applications, the ability to seamlessly connect large language models (LLMs) with external tools and data sources is becoming a cornerstone of intelligent system design. Model Context Protocol (MCP) — a specification that enables AI agents to discover and invoke tools dynamically, based on context. While MCP is powerful, implementing it from scratch can be daunting !!! That’s where Azure Functions comes in handy. With its event-driven, serverless architecture, Azure Functions now supports a preview extension for MCP, allowing developers to build remote MCP servers that are scalable, secure, and cloud-native. Further, In VS Code, GitHub Copilot Chat in Agent Mode can connect to your deployed Azure Function App acting as an MCP server. This connection allows Copilot to leverage the tools and services exposed by your function app. Why Use Azure Functions for MCP? Serverless Simplicity: Deploy MCP endpoints without managing infrastructure. Secure by Design: Leverage HTTPS, system keys, and OAuth via EasyAuth or API Management. Language Flexibility: Build in .NET, Python, or Node.js using QuickStart templates. AI Integration: Enable GitHub Copilot, VS Code, or other AI agents to invoke your tools via SSE endpoints. Prerequisites Python version 3.11 or higher Azure Functions Core Tools >= 4.0.7030 Azure Developer CLI To use Visual Studio Code to run and debug locally: Visual Studio Code Azure Functions extension An storage emulator is needed when developing azure function app in VScode. you can deploy Azurite extension in VScode to meet this requirement. Press enter or click to view image in full size You can run the Azurite in VS Code as shown below. C:\Program Files\Microsoft Visual Studio\2022\Enterprise\Common7\IDE\Extensions\Microsoft\Azure Storage Emulator> .\azurite.exe Press enter or click to view image in full size alternatively, you can also run Azurite in docker container as shown below. docker run -p 10000:10000 -p 10001:10001 -p 10002:10002 \ mcr.microsoft.com/azure-storage/azurite For more information about setting up Azurite, visit Use Azurite emulator for local Azure Storage development | Microsoft Learn Github Repositories Following Github repos are needed to setup this PoC. Repository for MCP server using Azure Function App https://github.com/mafzal786/mcp-azure-functions-python.git Repository for AI Foundry agent as MCP Client https://github.com/mafzal786/ai-foundry-agent-with-remote-mcp-using-azure-functionapp.git Clone the repository Run the following command to clone the repository to start building your MCP server using Azure function app. git clone https://github.com/mafzal786/mcp-azure-functions-python.git Run the MCP server in VS Code Once cloned. Open the folder in VS Code. Create a virtual environment in VS Code. Change directory to “src” in a new terminal window, install the python dependencies and start the function host locally as shown below. cd src pip install -r requirements.txt func start Note: by default this will use the webhooks route: /runtime/webhooks/mcp/sse. Later we will use this in Azure to set the key on client/host calls: /runtime/webhooks/mcp/sse?code=<system_key> Press enter or click to view image in full size MCP Inspector In a new terminal window, install and run MCP Inspector. npx @modelcontextprotocol/inspector Click to load the MCP inspector. Also provide the generated proxy session token. http://127.0.0.1:6274/#resources In the URL type and click “Connect”: http://localhost:7071/runtime/webhooks/mcp/sse Once connected, click List Tools under Tools and select “hello_mcp” tool and click “Run Tool” for testing as shown below. Press enter or click to view image in full size Select another tool such as get_stockprice and run it as shown below. Press enter or click to view image in full size Deploy Function App to Azure from VS Code For deploying function app to azure from vs code, make sure you have Azure Tools extension enabled in VS Code. To learn more about Azure Tools extension, visit the following Azure Extensions if your VS code environment is not setup for Azure development, follow Configure Visual Studio Code for Azure development with .NET — .NET | Microsoft Learn Once Azure Tools are setup, sign in to Azure account with Azure Tools Press enter or click to view image in full size Once Sign-in is completed, you should be able to see all of your existing resources in the Resources view. These resources can be managed directly in VS Code. Look for Function App in Resource, right click and click “Deploy to Function App”. Press enter or click to view image in full size If you already have it deployed, you will get the following pop-up. Click “Deploy” Press enter or click to view image in full size This will start deploying your function app to Azure. In VS Code, Azure tab will display the following. Press enter or click to view image in full size Once the deployment is completed, you can view the function app and all the tools in Azure portal under function app as shown below. Press enter or click to view image in full size Get the mcp_extension key from Functions → App Keys in Function App. Press enter or click to view image in full size This mcp_extension key would be needed in mcp.json file in VS code, if you would like to test the MCP server using Github Copilot in VS Code. Your entries in mcp.json file will look like as below for example. { "inputs": [ { "type": "promptString", "id": "functions-mcp-extension-system-key", "description": "Azure Functions MCP Extension System Key", "password": true }, { "type": "promptString", "id": "functionapp-name", "description": "Azure Functions App Name" } ], "servers": { "remote-mcp-function": { "type": "sse", "url": "https://${input:functionapp-name}.azurewebsites.net/runtime/webhooks/mcp/sse", "headers": { "x-functions-key": "${input:functions-mcp-extension-system-key}" } }, "local-mcp-function": { "type": "sse", "url": "http://0.0.0.0:7071/runtime/webhooks/mcp/sse" } } } Test Azure Function MCP Server in MCP Inspector Launch MCP Inspector and provide the Azure Function in MCP inspector URL. Provide authentication as shown below. Bearer token is mcp_extension key. Testing an MCP server with GitHub Copilot Testing an MCP server with GitHub Copilot involves configuring and utilizing the server within your development environment to provide enhanced context and capabilities to Copilot Chat. Steps to Test an MCP Server with GitHub Copilot: Ensure Agent Mode is Enabled: Open Copilot Chat in Visual Studio Code and select “Agent” mode. This mode allows Copilot to interact with external tools and services, including MCP servers. Add the MCP Server: Open the Command Palette (Ctrl+Shift+P or Cmd+Shift+P) and run the command MCP: Add Server. Press enter or click to view image in full size Follow the prompts to configure the server. You can choose to add it to your workspace settings (creating a .vscode/mcp.json file) . Select HTTP or Server-Sent events Press enter or click to view image in full size Specify the URL and click Enter Press enter or click to view image in full size Provide a name of your choice Press enter or click to view image in full size Select scope as Global or workspace. I selected Workspace Press enter or click to view image in full size This will generate mcp.json file in .vscode or create a new entry if mcp.json already exists as shown below. Click Start to “start” the server. Also make sure your Azure function app is locally running with func start command. Press enter or click to view image in full size Now Type the prompt as shown below. Press enter or click to view image in full size Try another tool as below. Press enter or click to view image in full size VS code terminal output for reference. Press enter or click to view image in full size Testing an MCP server with Claude Desktop Claude Desktop is a standalone AI application that allows users to interact with Claude AI models directly from their desktop, providing a seamless and efficient experience. you can download Claude desktop at Download Claude In this article, I have added another tool to utilize to test your MCP server running in Azure Function app. Modify claude_desktop_config.json with the following. you can find this file in window environment at C:\Users\<username>\AppData\Roaming\Claude { "mcpServers": { "my mcp": { "command": "npx", "args": [ "mcp-remote", "http://localhost:7071/runtime/webhooks/mcp/sse" ] } } } Note: If claude_desktop_config.json does not exists, click on setting in Claude desktop under user and visit developer tab. You will see you MCP server in Claude Desktop as shown below. Press enter or click to view image in full size Type the prompt such as “What is the stock price of Tesla” . After submitting, you will notice that it is invoking the tool “get_stockprice” from the MCP server running locally and configured in the .json earlier. Click Allow once or Allow always as shown below. Following output will be displayed. Press enter or click to view image in full size Now lets try weather related prompt. As you can see, it has invoked “get_weatheralerts” tool from MCP server. Press enter or click to view image in full size Azure AI Foundry agent as MCP Client Use the following Github repo to set up Azure AI Foundry agent as MCP client. git clone https://github.com/mafzal786/ai-foundry-agent-with-remote-mcp-using-azure-functionapp.git Open the code in VS code and follow the instructions mentioned in README.md file at Github repo. Once you execute the code, following output will show up in VS code. Press enter or click to view image in full size In this code, message is hard coded. Change the content to “what is weather advisory for Florida” and rerun the program. It will call get_weatheralerts tool and output will look like as below. Press enter or click to view image in full size Conclusion The integration of Model Context Protocol (MCP) with Azure Functions marks a pivotal step in democratizing AI agent development. By leveraging Azure’s serverless architecture, developers can now build remote MCP servers that scale automatically, integrate seamlessly with other Azure services, and expose modular tools to intelligent agents like GitHub Copilot. This setup not only simplifies the deployment and management of MCP servers but also enhances the developer experience — allowing tools to be invoked contextually by AI agents in environments like VS Code, GitHub Codespaces, or Copilot Studio[2]. Whether you’re building a tool to query logs, calculate metrics, or manage data, Azure Functions provides the flexibility, security, and scalability needed to bring your AI-powered workflows to life. As the MCP spec continues to evolve, and GitHub Copilot expands its agentic capabilities, this architecture positions you to stay ahead — offering a robust foundation for cloud-native AI tooling that’s both powerful and future-proof.Deployment Guide-Copilot Studio agent with MCP Server exposed by API Management using OAuth 2.0
Introduction In today’s enterprise landscape, enabling AI agents to interact with backend systems securely and at scale is critical. By exposing MCP servers through Azure API Management (APIM), organizations can provide controlled access to these services. When combined with OAuth 2.0 authorization code flow, this setup ensures robust, enterprise-grade security for AI agents built in Copilot Studio—empowering intelligent automation while maintaining strict access governance. Disclaimer & Caveats This article explores how to configure a MCP tool—exposed as a MCP server via APIM—for secure consumption by AI agents built in Copilot Studio. Leveraging the OAuth 2.0 Authorization Code Flow, this setup ensures enterprise-grade security by enabling delegated access without exposing user credentials. With Azure API Management now supporting MCP server capabilities in public preview, developers can expose REST APIs as MCP tools using a standardized JSON-RPC interface. This allows AI agents to invoke backend services securely and scalable, without the need to rebuild existing APIs. Copilot Studio, also in preview for MCP integration, empowers organizations to orchestrate intelligent agents that interact with these tools in real time. While this guide provides a foundational approach, every environment is unique. You can enhance security further by implementing app roles, conditional access policies, and extending your integration logic with custom Python code for advanced scenarios. ⚠️ Note: Both MCP server support in APIM and MCP tool integration in Copilot Studio are currently in public preview. As these platforms evolve rapidly, expect changes and improvements over time. Always refer to the https://learn.microsoft.com/en-us/azure/api-management/export-rest-mcp-server for the latest updates. This article is about consuming remote MCP servers. In Azure, managed identity can also be leveraged for APIM integration. What is Authorization Code Flow? The Authorization Code Flow is designed for applications that can securely store a client secret (like server-side apps). It allows the app to obtain an access token on behalf of the user without exposing their credentials. This flow uses an intermediate authorization code to exchange for tokens, adding an extra layer of security. Steps in the Flow User Authentication The user is redirected to the Authorization Server (In this case: Azure AD) to log in and grant consent. Authorization Code Issued After successful login, the Authorization Server sends an authorization code to the app via the redirect URI. Token Exchange The app sends the authorization code (plus client credentials) to the Token Endpoint to get: Access Token (for API calls) and Refresh Token (to renew access without user interaction) API Access The app uses the Access Token to call protected resources. Below diagram shows the Authorization code flow in detail. Press enter or click to view image in full size Microsoft identity platform and OAuth 2.0 authorization code flow — Microsoft identity platform | Microsoft Learn High Level Architecture Press enter or click to view image in full size This architecture can also be implemented with APIM backend app registration only. However, stay cautious in configuring redirect URIs appropriately. Remote MCP Servers using APIM Architecture APIM exposing Remote MCP servers, enabling AI agents—such as those built in Copilot Studio—to securely access backend services using standardized JSON-RPC interfaces. This integration offers a robust, scalable, and secure way to connect AI tools with enterprise APIs. Key Capabilities: Secure Gateway: APIM acts as an intelligent gateway, handling OAuth 2.0 Authorization Code Flow, authentication, and request routing. Monitoring & Observability: Integration with Azure Log Analytics and Application Insights enables deep visibility into API usage, performance, and errors. Policy Enforcement: APIM’s policy engine allows for custom rules, including token validation, header manipulation, and response transformation. Rate Limiting & Throttling: Built-in support for rate limits, quotas, and IP filtering helps protect backend services from abuse and ensures fair usage. Managed Identity & Entra ID: Secure service-to-service communication is enabled via system-assigned and user-assigned managed identities, with Entra ID handling identity and access management. Flexible Deployment: MCP servers can be hosted in Azure Functions, App Services, or Container Apps, and exposed via APIM with minimal changes to existing APIs. To learn more, visit https://learn.microsoft.com/en-us/samples/azure-samples/remote-mcp-apim-functions-python/remote-mcp-apim-functions-python/ Develop MCP server in VS Code This deployment guide provides sample MCP code written in python for ease of use. It is available on the following GitHub repo. However, you can also use your own MCP server. Clone the following repository and open in VS Code. git clone https://github.com/mafzal786/mcp-server.git Run the following to execute it locally. cd mcp-server uv venv uv sync uv run mcpserver.py Deploy MCP Server as Azure Container App In this deployment guide, MCP server is deployed in Azure Container App. It can also be deployed as Azure App service. Deploy the MCP server in Azure container App by running the following command. It can be deployed by many other various ways such as via VS Code or CI/CD pipeline. AZ Cli is used for simplicity. az containerapp up \ --resource-group <RESOURCE_GROUP_NAME> \ --name streamable-mcp-server2 \ --environment mcp \ --location <REGION> \ --source . Configure Authentication for Azure Container App 1. Sign in Azure portal. Visit the container App in Azure and Click “Authentication” as shown below. Press enter or click to view image in full size For more details, visit the following link: Enable authentication and authorization in Azure Container Apps with Microsoft Entra ID | Microsoft Learn Click Add Identity Provider as shown. 2. Select Microsoft from the drop down and leave everything as is as shown below. 3. This will create a new app registration for the container App. After it is all setup, it will look like as below. As soon as authentication is configured. it will make container app inaccessible except for OAuth. Note: If you have app registration for Azure Container App already configured, use that by selecting "pick an existing app registration in this directory" option. Review App Registration of Container App — Backend Visit App registration and click streamable-mcp-server2 as in this case. Click on Authentication tab. Verify the Redirect URIs. you should see a redirect URL for container app. URI will end with /.auth/login/aad/callback as shown in the green box in the below screenshot. Now click on “Expose an API”. Confirm Application ID URI is configured with scope as shown below. its format is api://<client id> Scope "user_impersonation" is created. Verify API Permission. Make sure you Grant admin consent for your tenant as shown below. More scope can be created depending on the requirement of data access. Note: Make sure to "Grant admin consent" before proceeding to next step. Create App registration for representing APIM API Lauch Azure Portal. Visit App registration. Click New registration. Create a new App registration as shown below. For example, "apim-mcp-backend-api" in this case. Click "Expose an API", configure Application ID URI, and add a scope as shown in the below diagram such as user_impersonation. Click "App roles" and create the following role as shown below. More roles can be created depending on the requirements and case by case basis. Here app roles are created to get the concept around it and how it will be used in APIM inbound policies in the coming sections. Create App Registration for Client App — Copilot Studio In these steps, we will be configuring app registration for the client app, such as copilot studio in this case acting as a client app. This is also mentioned in the “high level architecture” diagram in the earlier section of this article. Lauch Azure Portal. Visit App registration. Click New registration. Create a new App registration. leave the Redirect URL as of now, we will configure it later as it is provided by copilot studio when configuring custom MCP connector. 3. Click on API permission and click “Add a permission”. Click Microsoft Graph and then click “Delegated permissions”. Select email, openid, profile as shown below. 4. Make sure to Grant admin consent and it should look like as below. 5. Create a secret. click “Certificates & secrets”. Create a new client secret by clicking “New client secret”. store the value as it will be masked after some time. if that happens, you can always delete and re-create a new secret. 6. Capture the following as you would need it in configuring MCP tool in Copilot Studio. Client ID from the Overview Tab of app registration. Client secret from “Certificates & secrets” tab. 7. Configure API permissions for APIM API i.e. "apim-mcp-backend-api" in this case. Click “API permissions” tab. Click “Add a permission”. Click on “My APIs” tab as shown below and select "apim-mcp-backend-api". Note: If you don't see the app registration in "My APIs". Go to App registration. Click "Owners". Add your AD account as Owners. 8. Select "Delegated permissions". Then select the permission as shown below. 9. Select the Application permission. Select the App roles created in the apim-mcp-backend-api registration. Such as mcp.read in this case. You MUST “Grant admin consent” as final step. It is very important!!! I can’t emphasize more on that. without it, nothing will work!!! 10. End result of this client app registration should look like as mentioned in the below figure. Configure permissions for Container App registration Lauch Azure Portal. Visit app registration. Select app registration of Azure container app such as streamable-mcp-server2 in this case. Select API permissions. Add the following delegated and application permissions as shown in the below diagram. Note: Don't forget to Grant admin consent. Configure allowed token audience for Container App It defines which audience values (aud claim) in a token are considered valid for your app. When a client app requests an access token from Microsoft Entra ID (Azure AD), the token includes an aud claim that identifies the intended recipient. Your container app will only accept tokens where the aud claim matches one of the values in the Allowed Token Audiences list. This is important as it ensures that only tokens issued for your API or app are accepted and prevents misuse of tokens intended for other resources. This adds extra layer of security. In the Azure Portal, visit Azure Container App. i.e. streamable-mcp-server2. Click on "Authentication" Click "Edit" under identity provider Under "Allowed token audiences", add the application ID URI of "apim-mcp-backend-api". As this will be included as an audience in the access token. Best Practices Only include trusted client app IDs. Avoid using overly broad values like “allow all” (not recommended). Validate tokens using Microsoft libraries (MSAL) or built-in auth features. Configure MCP server in API Management Note: Provisioning an API Management resource is outside the scope of this document. If you do not already have an API Management instance, follow this QuickStart: https://learn.microsoft.com/en-us/azure/api-management/get-started-create-service-instance The following service tiers are available for preview: Classic Basic, Standard, Premium, and Basic v2, Standard v2, Premium v2. For the Classic Basic, Standard, or Premium tiers, you must join the AI Gateway Early Update group to enable MCP server features. Please allow up to 2 hours for the update to take effect. Expose an existing MCP server Follow these steps to expose an existing MCP server is API Management: In the Azure portal, navigate to your API Management instance. In the left-hand menu, under APIs, select MCP servers > + Create MCP server. Select Expose an existing MCP server. In Backend MCP server: Enter the existing MCP server base URL. Example: https://streamable-mcp-serverv2.kdhg489457dslkjgn,.eastus2.azurecontainerapps.io/mcpfor the Microsoft Azure Container App hosting MCP server. In Transport type, Streamable HTTP is selected by default. In New MCP server: Enter a Name the MCP server in API Management. In Base path, enter a route prefix for tools. Example: mcptools Optionally, enter a Description for the MCP server. Select Create. Below diagram shows the MCP servers configured in APIM for reference. Configure policies for MCP server Configure one or more API Management policies to help manage the MCP server. The policies are applied to all API operations exposed as tools in the MCP server and can be used to control access, authentication, and other aspects of the tools. To configure policies for the MCP server: In the Azure portal, navigate to your API Management instance. In the left-hand menu, under APIs, select MCP Servers. Select an MCP server from the list. In the left menu, under MCP, select Policies. In the policy editor, add or edit the policies you want to apply to the MCP server's tools. The policies are defined in XML format. <!-- - Policies are applied in the order they appear. - Position <base/> inside a section to inherit policies from the outer scope. - Comments within policies are not preserved. --> <!-- Add policies as children to the <inbound>, <outbound>, <backend>, and <on-error> elements --> <policies> <!-- Throttle, authorize, validate, cache, or transform the requests --> <inbound> <base /> <set-variable name="accessToken" value="@(context.Request.Headers.GetValueOrDefault("Authorization", "").Replace("Bearer ", ""))" /> <!-- Log the captured access token to the trace logs --> <trace source="Access Token Debug" severity="information"> <message>@("Access Token: " + (string)context.Variables["accessToken"])</message> </trace> <set-variable name="userId" value="@(context.Request.Headers.GetValueOrDefault("Authorization", "Bearer ").Split(' ')[1].AsJwt().Claims["oid"].FirstOrDefault())" /> <set-variable name="userName" value="@(context.Request.Headers.GetValueOrDefault("Authorization", "Bearer ").Split(' ')[1].AsJwt().Claims["name"].FirstOrDefault())" /> <trace source="User Name Debug" severity="information"> <message>@("username: " + (string)context.Variables["userName"])</message> </trace> <set-variable name="scp" value="@(context.Request.Headers.GetValueOrDefault("Authorization", "Bearer ").Split(' ')[1].AsJwt().Claims["scp"].FirstOrDefault())" /> <trace source="Scope Debug" severity="information"> <message>@("scope: " + (string)context.Variables["scp"])</message> </trace> <set-variable name="roles" value="@(context.Request.Headers.GetValueOrDefault("Authorization", "Bearer ").Split(' ')[1].AsJwt().Claims["roles"].FirstOrDefault())" /> <trace source="Role Debug" severity="information"> <message>@("Roles: " + (string)context.Variables["roles"])</message> </trace> <!-- <set-variable name="requestBody" value="@{ return context.Request.Body.As<string>(preserveContent:true); }" /> <trace source="Request Body information" severity="information"> <message>@("Request body: " + (string)context.Variables["requestBody"])</message> </trace> --> <validate-azure-ad-token tenant-id="{{tenant-id}}" header-name="Authorization" failed-validation-httpcode="401" failed-validation-error-message="Unauthorized. Access token is missing or invalid."> <client-application-ids> <application-id>{{client-application-id}}</application-id> </client-application-ids> <audiences> <audience>{{audience}}</audience> </audiences> <required-claims> <claim name="roles" match="any"> <value>mcp.read</value> </claim> </required-claims> </validate-azure-ad-token> </inbound> <!-- Control if and how the requests are forwarded to services --> <backend> <base /> </backend> <!-- Customize the responses --> <outbound> <base /> </outbound> <!-- Handle exceptions and customize error responses --> <on-error> <base /> <trace source="Role Debug" severity="error"> <message>@("username: " + (string)context.Variables["userName"] + " has error in accessing the MCP server, could be auth or role related...")</message> </trace> <return-response> <set-status code="403" reason="Forbidden" /> <set-body> {"error":"Missing required scope or role"} </set-body> </return-response> </on-error> </policies> Note: Update the above inbound policy with the tenant Id, client application id, and audience as per your environment. It is recommended to use APIM "Named values" instead of hard coding inside the policy. To learn more, visit Use named values in Azure API Management policies Configure Diagnostics for APIM In this solution, APIM diagnostics are configured to forward log data to Log Analytics. Testing and validation will be carried out using insights from Log Analytics. Note: Setting up diagnostics is outside the scope of this article. However, you can visit the following link for more information. https://learn.microsoft.com/en-us/azure/api-management/api-management-howto-use-azure-monitor Below diagram shows what Logs are being sent to Log Analytics workspace. MCP Tool configuration in Copilot Studio Lauch copilot studio at https://copilotstudio.microsoft.com/. Configuration of environment and agent is beyond the scope of this article. It is assumed, you already have environment setup and agent has been created. Following link will help you, how to create an agent in copilot studio. Quickstart: Create and deploy an agent — Microsoft Copilot Studio | Microsoft Learn Inside agent configuration, click "Add tool". 3. Click on New tool. 4. Select Model Context Protocol. 5. Provide all relevant information for MCP server. Make sure your server URL ends with your mcp setup. In this case, it is APIM MCP server URL, with base path configured in APIM in the end. Provide server name and server description. Select OAuth 2.0 radio button. 6. Provide the following in the OAuth 2.0 section Client ID of client app registration. In this case, copilot-studio-client as configured earlier. Client secret of copilot-studio-client app registration. Authorization URL: https://login.microsoftonline.com/common/oauth2/v2.0/authorize Token URL template & Refresh URL: https://login.microsoftonline.com/oauth2/v2.0/token Scopes: openid, profile, email — which we selected earlier for Microsoft Azure Graph permissions. Click “Create”. This will provide you Redirect URL. you need to configure the redirect URL in client app registration. In this case, it is copilot-agent-client. Configure Redirect URI in Client App Registration Visit client app registration. i.e. copilot-studio-client. Click Authentication Tab and provide the Web Redirect URIs as shown below. Note: Configure Redirect URIs MUST be configured in app registration. Otherwise, authorization will not complete and sign on will fail. Configure redirect URI in APIM API app registration Also configure apim-mcp-backend-api app registration with the same redirect URI as shown below. Modify MCP connector in PowerApps Now visit the https://make.powerapps.com and open the newly created connector as shown below. Select the security tab and modify the Resource URL with application ID URI of apim-mcp-backend-api configured earlier in app registration for expose an API. Add .default in the scope. Provide the secret of client app registration as it will not let you update the connector. This is extra security measure for updating the connector in Powerapps. Click Update connector. CORS Configuration CORS configuration is a MUST!!! Since our Azure Container App is a remote MCP server with totally different domain or origin. Power Apps and CORS for External Domains — Brief Overview When embedding or integrating Power Apps with external web applications or APIs, Cross-Origin Resource Sharing (CORS) becomes a critical consideration. CORS is a browser security feature that restricts web pages from making requests to a different domain than the one that served the page, unless explicitly allowed. Key Points: Power Apps hosted on *.powerapps.com or within Microsoft 365 domains will block calls to external APIs unless those APIs include the proper CORS headers. The external API must return: Access-Control-Allow-Origin: https://apps.powerapps.com (or * for all origins, though not recommended for production) Access-Control-Allow-Methods: GET, POST, OPTIONS (or as needed) Access-Control-Allow-Headers: Content-Type, Authorization (and any custom headers) If the API requires authentication (e.g., OAuth 2.0), ensure preflight OPTIONS requests are handled correctly. For scenarios where you cannot modify the external API, consider using: Power Automate flows as a proxy Azure API Management or Azure Functions to inject CORS headers Always validate security implications before enabling wide-open CORS. If the CORS are not setup. You will encounter following error in copilot studio after pressing F12 (Browser Developer) CORS policy — blocking the container app Azure container app provides very efficient way of configuring CORS in the Azure portal. Lauch Azure Portal. Visit Azure container app i.e. streamable-mcp-server2 in this case. Click on CORS under Networking section. Configure the following in Allowed Origin Section as shown below. localhost is added to make it work from local laptop, although it is not required for Copilot Studio. 4. Click on “Allowed Method” tab and provide the following. 5. Provide wild card “*” in “Allowed Headers”tab. Although, it is not recommended for production system. it is done for the sake for simplicity. Configure that for added security 6. Click “Apply”. This will configure CORS for remote application. Test the MCP custom connector We are in the final stages of configuring the connector. It is time to test it, if everything is configured correctly and works. Launch the http://make.powerapps.com and click on “Custom connectors”, select your configured connector and click “5. Test” tab as shown below. You will see Selected Connection as blank if you are running it first time. Click “+ New connection” 2. New connection will launch the Authorization flow and browser dialog will pop up for making a request for authorization code. 3. Click “Create”. 4. Complete the login process. This will create a successful connection. 5. Click “Test operation”. If the response is 406 means everything is configured correctly as shown below. Solution validation Add user in Enterprise Application for App roles Roles have been defined under the required claims in the APIM inbound policy and also configured in the apim-mcp-backend-api app registration. As a result, any request from Copilot Studio will be denied if this role is not properly assigned. This role is included in the JWT access token, which we will validate in the following sections. To assign role, perform the following steps. Visit Azure Portal. Visit Enterprise Application. Select APIM backend app registration. In this case for example, apim-mcp-backend-api Click "Users and groups" Select "Add user/group" 5. Select User or Group who should have access to the role. 6. Click "Assign". It will look like as below. Note: Role assignment for users or groups is an important step. If it is not configured, MCP server tests will fail in Copilot studio. Test MCP server in Copilot Studio Lauch copilot studio and click on the Agent you created in earlier steps and click on “Tools tab”. Select your MCP tool as shown the following figure. Make sure it is “Enabled” if you have other tools attached to the same agent, disable them for now for testing. Make sure you have connection available which we created during the testing of custom connector in earlier step. You can also initiate a fresh connection by clicking on the drop down under “Connection” as shown below. Refreshing the tools will show all the tools available in this MCP server. Provide the sample prompt such as “Give me the stock price of tesla”. This will trigger the MCP server and call the respective method to bring the stock price of Tesla. Now try a weather-related question to see more. Now invoking weather forecast tool in the MCP server. APIM Monitoring with Log Analytics We previously configured APIM diagnostic settings to forward log data to Log Analytics. In this section, we’ll review that data, as the inbound policy in APIM sends valuable information to Log Analytics. Run the Kusto query to retrieve data from the last 30 minutes. As shown, the logs capture the APIM API endpoint URL and the backend URL, which corresponds to the Azure Container App endpoint. Scrolling further, we find the TraceRecords section. This contains the information captured by APIM inbound policies and sent to Log Analytics. The figure below illustrates the TraceRecords data. In the inbound policy, we configured it to extract details from the access token—such as the token itself, username, scope, and roles—and forward them to Log Analytics. Now let's capture the access token in the clip board, launch the http://jwt.io which is JSON Web Token (JWT) debugger, and paste the access token in the ENCODED VALUE box as show below. Note the following information. aud: This shows the Application URI ID of apim-mcp-backend-api. which shows access token is requested for that audience. appid: This shows the client Id for copilot-studio-client app registration. You can also see roles and scope. These roles are specified in APIM inbound policy. Note: As you can see, roles are included in access token and if it is not assigned in the enterprise application for "apim-mcp-backend-api", all requests will be denied by APIM inbound policy configured earlier. Perform a test using another Azure AD account that does not have the app role assigned Now, let's try the copilot studio agent by logging in with another account which is not assigned for the "mcp.read" role. Let's, review the below diagram. Logged in as demo and tried to access the MCP tool in copilot studio agent. Request failed with the error "Missing required scope or roles". If you look at it, this is coming from the APIM policy configured earlier in <on-error> Let's review log analytics. As you can see request failed due to inbound APIM policy with 403 error and there is no backend URL. Error is also reported under TraceRecords as we configured it in APIM policy. Now copy the Access token from log analytics and paste it into jwt.io. You can notice in the below diagram, there is no "roles" in the access token, resulting access denied from APIM inbound policy definition to the APIM backend i.e. azure container app. Assign the app role to the demo account Let's assign the "mcp.read" role to the demo account and test if it accesses the tool. Visit Azure Portal, Lauch Enterprise application, and select "apim-mcp-backend-api" as in this example. Click "Users and groups" Click "+ Add user/group" Select demo Click "Select" Click "Assign" End result would look like as shown below. Now, login again as demo. Make sure a new access token is generated. Access token refresh happens after one hours. As you can see in the image below, this time the request is successful after assigning the "mcp.read" app roles. Now let's review the log analytics entries. Let's review the access token in JWT.io. As you can see, roles are included in the access token. Conclusion Exposing the MCP server through Azure API Management (APIM) and integrating it with Copilot Studio agents provides a secure and scalable way to extend enterprise capabilities. By implementing OAuth 2.0, you ensure robust authentication and authorization, protecting sensitive data and maintaining compliance with industry standards. Beyond security, APIM adds significant operational value. With APIM policies, you can monitor traffic, enforce rate limits, and apply fine-grained controls to manage access and performance effectively. This combination of security and governance empowers organizations to innovate confidently while maintaining control and visibility over API usage. In today’s enterprise landscape, leveraging APIM with OAuth 2.0 for MCP integration is not just best practice—it’s a strategic move toward building resilient, secure, and well-governed solutions.
[DevOps] dps.sentinel.azure.com no longer responds
Hello, Ive been using Repository connections in sentinel to a central DevOps for almost two years now. Today i got my first automated email on error for a webhook related to my last commit from the central repo to my Sentinel intances. Its a webhook that is automticly created in connections that are made the last year (the once from 2 years ago dont have this webhook automaticly created). The hook is found in devops -> service hooks -> webhooks "run state change" for each connected sentinel However, after todays run (which was successfull, all content deployed) this hook generates alerts. It says it cant reach: (EU in my case) eu.prod.dps.sentinel.azure.com full url: https://eu.prod.dps.sentinel.azure.com/webhooks/ado/workspaces/[REDACTED]/sourceControls/[REDACTED] So, what happened to this domain? why is it no longer responding and when was it going offline? I THINK this is the hook that sets the status under Sentinel -> Repositories in the GUI. this success status in screenshoot is from 2025/02/06, no new success has been registered in the receiving Sentinel instance. For the Sentinel that is 2 year old and dont have a hook in my DevOps that last deployment status says "Unknown" - so im fairly sure thats what the webhook is doing. So a second question would be, how can i set up a new webhook ? (it want ID and password of the "Azure Sentinel Content Deployment App" - i will never know that password....) so i cant manually add ieather (if the URL ever comes back online or if a new one exists?). please let me know.Using Microsoft Graph Security API for Custom Security Automations
Hi Security Experts, I’ve recently started exploring the Microsoft Graph Security API to centralize and automate security operations across different Microsoft 365 services. The idea is to build a single automation layer that can: Collect alerts from Defender for Endpoint, Defender for Cloud, and Identity Protection; Enrich them with context (user, device, and location data); And automatically push them to an external system like Jira, n8n, or a custom SOAR workflow. I was able to authenticate and list alerts using the endpoint: “GET https://graph.microsoft.com/v1.0/security/alerts” However, I’m still trying to understand the best practices for handling rate limits, pagination, and permissions — especially when integrating continuous polling or real-time ingestion into external tools. Has anyone here implemented Graph Security API automations in production? I’d love to hear about your experiences — specifically around performance, alert filtering, and authentication (App Registration vs Managed Identity). Thanks in advance, Luca
Origin and Synchronization of User Profile Properties in SharePoint Online
Hi everyone, I’m trying to understand exactly where the User Profile properties in SharePoint Online come from and how (or if) they are synchronized from Microsoft Entra ID (formerly Azure AD). I’ve extracted a complete list of the properties I see in my tenant, for example: AboutMe AccountName ADGuid Assistant CellPhone Country DelveFlags Department Fax FirstName HomePhone LastName Manager msOnline-ObjectId Office ... SPS-Responsibility SPS-Interests SPS-PictureExchangeSyncState SPS-UserPrincipalName WorkEmail WorkPhone I would like to understand: Which of these come from Microsoft Entra ID, Which are automatically synchronized to the User Profile Application (UPA), And which are local SharePoint or Delve properties, not connected to Entra. So far, I’ve only found this official documentation: About user profile synchronization in SharePoint Online However, it only lists a limited subset of properties (“The following Microsoft Entra user attributes are synced to the UPA…”), and it does not cover all the properties present in the UPA schema. I’m looking for a more complete or up-to-date reference — or at least an official explanation as to why there isn’t a public, full mapping between Entra ID and UPA. Does anyone know if there is an official complete list or a way to verify the actual source of each property (Entra ID, Exchange, Delve, local SharePoint, etc.)? Thanks in advance for any clarification or useful resources!Microsoft Sentinel and Defender: ITSM Integrations Explained
One of the main changes and advantages of onboarding Microsoft Sentinel to the Defender portal is the fact that alerts are automatically correlated into single incidents. Alert correlation will kick in when we have enough evidence that multiple alerts are related. This has great benefits, as it can quickly unveil multi-stage attacks that otherwise could look like unrelated harmless alerts. It also helps reduce the amount of incidents by merging those that are related. However, each organization has its own internal processes, teams, etc., so transitioning to this new way of working can be challenging. Furthermore, for organizations that use external ITSM tools to manage their incidents and alerts this means the logic in the incident synchronization must be considered before onboarding Microsoft Sentinel on Defender. This is critical as you will need to make sure that updates on incidents due to correlation are properly reflected on your tool. In this article, we will review the most relevant fields in the Azure management API and in the Microsoft security graph API. If you are building a new integration, we recommend transitioning to the Microsoft Graph security API. However, if you have an existing integration relying on the Microsoft Sentinel REST APIs, you can simply update what you have. If you are using ServiceNow as your ITSM tool, we recommend using this out-of-the-box app provided by ServiceNow. It relies on the Azure Management API: Microsoft Sentinel - ServiceNow Store. The latest version includes improvements that take care of the correlation logic. If you are using a different ITSM tool with an out-of-the-box integration, we recommend checking whether the latest version available already covers this change in the logic. Otherwise, if you wish to update or create your own integration logic, we are providing some guidance below. How does the correlation logic affect incidents Understanding how the correlation logic affects incidents and when it kicks in is the first step. We recommend reading our official documentation, which explains different scenarios for Incident correlation and merging. However, below we will describe in more detail how correlation affects incidents, bearing in mind how this can influence synchronization with external ITSM systems. Since correlation will automatically move alerts and close incidents, you need to understand how this works and check if your synchronization logic need modifications. When two or more alerts are identified as related, they are aggregated into a single incident. This can happen in two ways: Existing incidents: Alerts from different incidents may be moved into a new or existing “target” incident. The original (“source”) incidents will lose those alerts and will be automatically closed. On Defender, any references to the ”source” incident will be redirected to the “target” incident. On Microsoft Sentinel on Azure, you will still see the old incident, although it will be closed, it will contain the tag “redirected” and it will contain a link to the “target” incident. New alerts: Alerts that are not yet part of any incident may be directly added to the “target” incident. Please keep in mind that Sentinel alerts that are triggered without an incident (which is possible through the Sentinel analytic rules settings) will not be considered for correlation. In other words, when Sentinel alerts are correlated to a target incident, there will always be a “source” incident which will be closed. We recommend reading about the criteria for merging incidents is, as well as specific scenarios when incidents aren't merged. Using the Microsoft Sentinel REST APIs If you have an existing integration based on the Microsoft Sentinel REST APIs, these are the relevant endpoints: Get all incidents Incidents - List - REST API (Azure Sentinel) | Microsoft Learn Get a specific incident Incidents - Get - REST API (Azure Sentinel) | Microsoft Learn Get all alerts for a specific incident Incidents - List Alerts - REST API (Azure Sentinel) | Microsoft Learn What we observe in most organizations with external ITSM systems is that they generally synchronize incidents only, not alerts; and their analysts go to Microsoft Sentinel to view the alerts and other details, hunt, etc. Therefore, we will focus on the endpoint to get all incidents, which is probably the endpoint you are using today. Let us have a look at the payload for an incident that has been closed due to redirection: These are the relevant fields for you: id: resource ID of the incident on Azure, now closed name: the incident GUID on Azure title: the source incident title (now closed, the new incident will probably have a different name) status: it will always be closed in this scenario labelName: it will always be redirected in this scenario, this tag is automatically added to incidents closed by automatic alert correlation incidentNumber: the incident number of the source incident in Azure alertCount: this will always be zero in this scenario, as the incident was emptied and alerts were transferred to the target incident providerIncidentUrl: the url of the target incident on Defender where you can find the transferred alerts incidentUrl: the url of the source incident (now closed) on Sentinel on Azure. Opening this url takes you to the old incident, which contains a banner with the new target incident url providerName: Once you onboard your Microsoft Sentinel workspace to Defender, this field will always be Microsoft XDR, as all incidents (also Sentinel incidents) are created on Defender providerIncidentId: the target incident ID on Defender Updates you could make A logic you could implement is to have an automation rule that detects when an incident is updated with the tag “Redirected”: This should trigger a logic app that calls your ITSM system: On your ITSM system, make sure you are mapping the providerIncidentUrl (link to Defender), this is important for two reasons: The link on the ITSM system should take your analysts to Defender, as it contains all the details of the incident and the alerts The API only references the url of the target incident on Defender. Since you probably want to update the target incident on your ITSM system, you will need to find the “providerIncidentUrl” on your system. Close the source incident on the ITSM system Update the source incident on the ITSM system with a description/comment with a link to the providerIncidentUrl (which is the URL of the target incident) On the target incident (providerIncidentUrl) on the ITSM system, add a description/comment mentioning the incident absorbed the alerts from the former incident Potentially increase severity of your target incident on the ITSM system Other more complex logics could include updating the owner. Important! Bear in mind that Incident provider is no longer a condition you can select on Defender because, once you onboard Microsoft Sentinel to Defender, the incident provider is always Microsoft Defender XDR. If you use this condition today, please change it to Alert product names instead (if you wish to make a distinction between different alert providers) The incident title is no longer predictable, as incident names can change through merging. If you use incident title as a condition, please change it to Analytic rule name and select the analytic rule that should trigger the automation. You can use mariocuomo 's script, which generates a report with a list of all automation rules that contain either of these conditions, so you can update them before transitioned to Defender: mariocuomo/Sentinel-Transition-To-Defender-Helper-Script: This repository contains an helper script that I developed to assist Sentinel customer to adopt Sentinel in Defender. While other changes should not affect you in this logic, we recommend reading Configure automation rules and playbooks in Defender to understand what else changes. Using the Microsoft Graph security API If you are building a new integration, or if your previous integration needs multiple updates, we recommend creating your integration based on the Microsoft Graph security API. This is the API endpoint in the Microsoft security graph API to get your incidents: https://graph.microsoft.com/beta/security/incidents If you want to get alerts under your incidents as well, please use this endpoint to get incidents and corresponding alerts: https://graph.microsoft.com/beta/security/incidents?$expand=alerts Important! Please note that alerts triggered by Sentinel analytic rules where an incident is not created are not visible on Defender, although they will be visible on the SecurityAlert table (either on the Microsoft Sentinel Azure portal, or on Defender in Advanced Hunting). This means that the Microsoft Graph security APIs cannot be used yet to submit your alerts to an ITSM system. If you wish to send alerts to an ITSM system, please use the Microsoft Sentinel REST APIs. Now, let’s have a look at the API response for an incident that was redirected: These are the relevant fields for you: id: The id of the source incident on Defender status: it will always be “redirected” in this scenario. incidentWebUrl: this is the url of the source incident on Defender, now redirected redirectIncidentId: the ID of the target incident on Defender lastModifiedBy: In this scenario you will always see Microsoft 365 Defender-AlertCorrelation As you probably noticed, in the Graph API you will not find Azure Sentinel fields. What would my logic look like Assuming you are using the Microsoft Graph security API, you are already streaming your Defender incidents to your ITSM system. If you want to update your logic to close source incidents where alerts have been transferred to a target incident, your logic could look like this: Run a logic app every few minutes to check for incidents that changed the status to “redirected”. You can do it through such an API call: https://graph.microsoft.com/v1.0/security/incidents?$filter=status eq 'redirected' and lastUpdateDateTime ge 2025-09-03T11:15:00Z (add the correct timestamp here) Now, you can find those incidents on your ITSM system and update them: Close them on the ITSM system Add a description or comment with the new incident (redirectIncidentId) You could make more changes, like going to the target incident on your ITSM system and detail there that your incident has absorbed alerts from a source incident. Remember you can add tags to your incidents on Defender too, such as the incident ID on your ITSM system. This will make synchronization easier. You can refer to the field “customTags” for this purpose. Special thanks to my colleagues NChristis, sagiyagen365 and BenjiSec for reviewing and contributing to this article!
