Suddenly prohibited from using my home photos in Copilot images
As a fan of old B-Movies, I've been creating fictitious B-Movie posters with Copilot. I've been using the faces of myself and wife from home photos for the faces of the "stars" on these posters. Suddenly, copilot says my home photo are copyrighted and can't be used. From Copilot - "The image generation was blocked due to copyright concerns, likely because the uploaded photo contains recognizable faces. I can’t generate an image using those likenesses." It can't even use the photos to create images that are similar to our faces. I own the home photo, so clearly, I have the rights to it. The file even has the date, camera, settings, etc... This is beyond frustrating! If there is a question of ownership or copyright, Microsoft should have some sort of release form I can post to Copilot when I want to use a home photo. I've not has this problem with any other AI Image Creation. However, Copilot had been creating the best artwork, and I would like to continue to use it. How can this be rectified?
Hacked account / lack of live agents
I’m extremely frustrated with the process of trying to recover my Microsoft account. My account was compromised, and the person who got into it changed the email address associated with the account. Because of that, my original email is no longer recognized, and I cannot sign in or use the normal password recovery process. I have tried the recovery form, the Sign-In Helper, Microsoft support pages, chat support, phone support, and multiple other suggested recovery routes. Every single option seems to send me back to another automated system, another bot, or another page that eventually circles me back to the same place I already started. I have also run into technical errors when trying to start support chat, including the system trying to use my phone number as a UPN and failing because it expects an email-format username. At this point, I feel like I am being blocked from even reaching a real person who can properly review what happened. This is becoming a serious issue for me because I am a college student and I rely on my personal Microsoft account for access to services, files, applications, logins, and other resources I need to complete my schoolwork. Not having access is actively interfering with my ability to work efficiently and keep up with my responsibilities. I understand that Microsoft has security procedures in place to protect accounts, and I am fully willing to verify ownership. I can provide previous account information, old passwords I remember, devices I have used, purchase information, and other identifying account details. What I need is an actual support representative who can review the situation instead of being continuously redirected through automated recovery tools that are not resolving the problem. I am not asking for security to be bypassed. I am asking for a legitimate way to speak with someone who can help me recover an account that was taken over and had its sign-in information changed. If anyone from Microsoft Support sees this, or if anyone has successfully recovered an account after the primary email/alias was changed by an attacker, I would greatly appreciate guidance on how to reach the correct department or escalation team.
