Building a Multi-Agent On-Call Copilot with Microsoft Agent Framework
Four AI agents, one incident payload, structured triage in under 60 seconds powered by Microsoft Agent Framework and Foundry Hosted Agents. Multi-Agent Microsoft Agent Framework Foundry Hosted Agents Python SRE / Incident Response When an incident fires at 3 AM, every second the on-call engineer spends piecing together alerts, logs, and metrics is a second not spent fixing the problem. What if an AI system could ingest the raw incident signals and hand you a structured triage, a Slack update, a stakeholder brief, and a draft post-incident report, all in under 10 seconds? That’s exactly what On-Call Copilot does. In this post, we’ll walk through how we built it using the Microsoft Agent Framework, deployed it as a Foundry Hosted Agent, and discuss the key design decisions that make multi-agent orchestration practical for production workloads. The full source code is open-source on GitHub. You can deploy your own instance with a single azd up . Why Multi-Agent? The Problem with Single-Prompt Triage Early AI incident assistants used a single large prompt: “Here is the incident. Give me root causes, actions, a Slack message, and a post-incident report.” This approach has two fundamental problems: Context overload. A real incident may have 800 lines of logs, 10 alert lines, and dense metrics. Asking one model to process everything and produce four distinct output formats in a single turn pushes token limits and degrades quality. Conflicting concerns. Triage reasoning and communication drafting are cognitively different tasks. A model optimised for structured JSON analysis often produces stilted Slack messages—and vice versa. The fix is specialisation: decompose the task into focused agents, give each agent a narrow instruction set, and run them in parallel. This is the core pattern that the Microsoft Agent Framework makes easy. Architecture: Four Agents Running Concurrently On-Call Copilot is deployed as a Foundry Hosted Agent—a containerised Python service running on Microsoft Foundry’s managed infrastructure. The core orchestrator uses ConcurrentBuilder from the Microsoft Agent Framework SDK to run four specialist agents in parallel via asyncio.gather() . All four panels populated simultaneously: Triage (red), Summary (blue), Comms (green), PIR (purple). Architecture: The orchestrator runs four specialist agents concurrently via asyncio.gather(), then merges their JSON fragments into a single response. All four agents The solution share a single Azure OpenAI Model Router deployment. Rather than hardcoding gpt-4o or gpt-4o-mini , Model Router analyses request complexity and routes automatically. A simple triage prompt costs less; a long post-incident synthesis uses a more capable model. One deployment name, zero model-selection code. Meet the Four Agents 🔍 Triage Agent Root cause analysis, immediate actions, missing data identification, and runbook alignment. suspected_root_causes · immediate_actions · missing_information · runbook_alignment 📋 Summary Agent Concise incident narrative: what happened and current status (ONGOING / MITIGATED / RESOLVED). summary.what_happened · summary.current_status 📢 Comms Agent Audience-appropriate communications: Slack channel update with emoji conventions, plus a non-technical stakeholder brief. comms.slack_update · comms.stakeholder_update 📝 PIR Agent Post-incident report: chronological timeline, quantified customer impact, and specific prevention actions. post_incident_report.timeline · .customer_impact · .prevention_actions The Code: Building the Orchestrator The entry point is remarkably concise. ConcurrentBuilder handles all the async wiring—you just declare the agents and let the framework handle parallelism, error propagation, and response merging. main.py — Orchestrator from agent_framework import ConcurrentBuilder from agent_framework.azure import AzureOpenAIChatClient from azure.ai.agentserver.agentframework import from_agent_framework from azure.identity import DefaultAzureCredential, get_bearer_token_provider from app.agents.triage import TRIAGE_INSTRUCTIONS from app.agents.comms import COMMS_INSTRUCTIONS from app.agents.pir import PIR_INSTRUCTIONS from app.agents.summary import SUMMARY_INSTRUCTIONS _credential = DefaultAzureCredential() _token_provider = get_bearer_token_provider( _credential, "https://cognitiveservices.azure.com/.default" ) def create_workflow_builder(): """Create 4 specialist agents and wire them into a ConcurrentBuilder.""" triage = AzureOpenAIChatClient(ad_token_provider=_token_provider).create_agent( instructions=TRIAGE_INSTRUCTIONS, name="triage-agent", ) summary = AzureOpenAIChatClient(ad_token_provider=_token_provider).create_agent( instructions=SUMMARY_INSTRUCTIONS, name="summary-agent", ) comms = AzureOpenAIChatClient(ad_token_provider=_token_provider).create_agent( instructions=COMMS_INSTRUCTIONS, name="comms-agent", ) pir = AzureOpenAIChatClient(ad_token_provider=_token_provider).create_agent( instructions=PIR_INSTRUCTIONS, name="pir-agent", ) return ConcurrentBuilder().participants([triage, summary, comms, pir]) def main(): builder = create_workflow_builder() from_agent_framework(builder.build).run() # starts on port 8088 if __name__ == "__main__": main() Key insight: DefaultAzureCredential means there are no API keys anywhere in the codebase. The container uses managed identity in production; local development uses your az login session. The same code runs in both environments without modification. Agent Instructions: Prompts as Configuration Each agent receives a tightly scoped system prompt that defines its output schema and guardrails. Here’s the Triage Agent—the most complex of the four: app/agents/triage.py TRIAGE_INSTRUCTIONS = """\ You are the **Triage Agent**, an expert Site Reliability Engineer specialising in root cause analysis and incident response. ## Task Analyse the incident data and return a single JSON object with ONLY these keys: { "suspected_root_causes": [ { "hypothesis": "string – concise root cause hypothesis", "evidence": ["string – supporting evidence from the input"], "confidence": 0.0 // 0-1, how confident you are } ], "immediate_actions": [ { "step": "string – concrete action with runnable command if applicable", "owner_role": "oncall-eng | dba | infra-eng | platform-eng", "priority": "P0 | P1 | P2 | P3" } ], "missing_information": [ { "question": "string – what data is missing", "why_it_matters": "string – why this data would help" } ], "runbook_alignment": { "matched_steps": ["string – runbook steps that match the situation"], "gaps": ["string – gaps or missing runbook coverage"] } } ## Guardrails 1. **No secrets** – redact any credential-like material as [REDACTED]. 2. **No hallucination** – if data is insufficient, set confidence to 0 and add entries to missing_information. 3. **Diagnostic suggestions** – when data is sparse, include diagnostic steps in immediate_actions. 4. **Structured output only** – return ONLY valid JSON, no prose. """ The Comms Agent follows the same pattern but targets a different audience: app/agents/comms.py COMMS_INSTRUCTIONS = """\ You are the **Comms Agent**, an expert incident communications writer. ## Task Return a single JSON object with ONLY this key: { "comms": { "slack_update": "Slack-formatted message with emoji, severity, status, impact, next steps, and ETA", "stakeholder_update": "Non-technical summary for executives. Focus on business impact and resolution." } } ## Guidelines - Slack: Use :rotating_light: for active SEV1/2, :warning: for degraded, :white_check_mark: for resolved. - Stakeholder: No jargon. Translate to business impact. - Tone: Calm, factual, action-oriented. Never blame individuals. - Structured output only – return ONLY valid JSON, no prose. """ Instructions as config, not code. Agent behaviour is defined entirely by instruction text strings. A non-developer can refine agent behaviour by editing the prompt and redeploying no Python changes needed. The Incident Envelope: What Goes In The agent accepts a single JSON envelope. It can come from a monitoring alert webhook, a PagerDuty payload, or a manual CLI invocation: Incident Input (JSON) { "incident_id": "INC-20260217-002", "title": "DB connection pool exhausted — checkout-api degraded", "severity": "SEV1", "timeframe": { "start": "2026-02-17T14:02:00Z", "end": null }, "alerts": [ { "name": "DatabaseConnectionPoolNearLimit", "description": "Connection pool at 99.7% on orders-db-primary", "timestamp": "2026-02-17T14:03:00Z" } ], "logs": [ { "source": "order-worker", "lines": [ "ERROR: connection timeout after 30s (attempt 3/3)", "WARN: pool exhausted, queueing request (queue_depth=847)" ] } ], "metrics": [ { "name": "db_connection_pool_utilization_pct", "window": "5m", "values_summary": "Jumped from 22% to 99.7% at 14:03Z" } ], "runbook_excerpt": "Step 1: Check DB connection dashboard...", "constraints": { "max_time_minutes": 15, "environment": "production", "region": "swedencentral" } } Declaring the Hosted Agent The agent is registered with Microsoft Foundry via a declarative agent.yaml file. This tells Foundry how to discover and route requests to the container: agent.yaml kind: hosted name: oncall-copilot description: | Multi-agent hosted agent that ingests incident signals and runs 4 specialist agents concurrently via Microsoft Agent Framework ConcurrentBuilder. metadata: tags: - Azure AI AgentServer - Microsoft Agent Framework - Multi-Agent - Model Router protocols: - protocol: responses environment_variables: - name: AZURE_OPENAI_ENDPOINT value: ${AZURE_OPENAI_ENDPOINT} - name: AZURE_OPENAI_CHAT_DEPLOYMENT_NAME value: model-router The protocols: [responses] declaration exposes the agent via the Foundry Responses API on port 8088. Clients can invoke it with a standard HTTP POST no custom API needed. Invoking the Agent Once deployed, you can invoke the agent with the project’s built-in scripts or directly via curl : CLI / curl # Using the included invoke script python scripts/invoke.py --demo 2 # multi-signal SEV1 demo python scripts/invoke.py --scenario 1 # Redis cluster outage # Or with curl directly TOKEN=$(az account get-access-token \ --resource https://ai.azure.com --query accessToken -o tsv) curl -X POST \ "$AZURE_AI_PROJECT_ENDPOINT/openai/responses?api-version=2025-05-15-preview" \ -H "Authorization: Bearer $TOKEN" \ -H "Content-Type: application/json" \ -d '{ "input": [ {"role": "user", "content": "<incident JSON here>"} ], "agent": { "type": "agent_reference", "name": "oncall-copilot" } }' The Browser UI The project includes a zero-dependency browser UI built with plain HTML, CSS, and vanilla JavaScript—no React, no bundler. A Python http.server backend proxies requests to the Foundry endpoint. The empty state. Quick-load buttons pre-populate the JSON editor with demo incidents or scenario files. Demo 1 loaded: API Gateway 5xx spike, SEV3. The JSON is fully editable before submitting. Agent Output Panels Triage: Root causes ranked by confidence. Evidence is collapsed under each hypothesis. Triage: Immediate actions with P0/P1/P2 priority badges and owner roles. Comms: Slack card with emoji substitution and a stakeholder executive summary. PIR: Chronological timeline with an ONGOING marker, customer impact in a red-bordered box. Performance: Parallel Execution Matters Incident Type Complexity Parallel Latency Sequential (est.) Single alert, minimal context (SEV4) Low 4–6 s ~16 s Multi-signal, logs + metrics (SEV2) Medium 7–10 s ~28 s Full SEV1 with long log lines High 10–15 s ~40 s Post-incident synthesis (resolved) High 10–14 s ~38 s asyncio.gather() running four independent agents cuts total latency by 3–4× compared to sequential execution. For a SEV1 at 3 AM, that’s the difference between a 10-second AI-powered head start and a 40-second wait. Five Key Design Decisions Parallel over sequential Each agent is independent and processes the full incident payload in isolation. ConcurrentBuilder with asyncio.gather() is the right primitive—no inter-agent dependencies, no shared state. JSON-only agent instructions Every agent returns only valid JSON with a defined schema. The orchestrator merges fragments with merged.update(agent_output) . No parsing, no extraction, no post-processing. No hardcoded model names AZURE_OPENAI_CHAT_DEPLOYMENT_NAME=model-router is the only model reference. Model Router selects the best model at runtime based on prompt complexity. When new models ship, the agent gets better for free. DefaultAzureCredential everywhere No API keys. No token management code. Managed identity in production, az login in development. Same code, both environments. Instructions as configuration Each agent’s system prompt is a plain Python string. Behaviour changes are text edits, not code logic. A non-developer can refine prompts and redeploy. Guardrails: Built into the Prompts The agent instructions include explicit guardrails that don’t require external filtering: No hallucination: When data is insufficient, the agent sets confidence: 0 and populates missing_information rather than inventing facts. Secret redaction: Each agent is instructed to redact credential-like patterns as [REDACTED] in its output. Mark unknowns: Undeterminable fields use the literal string "UNKNOWN" rather than plausible-sounding guesses. Diagnostic suggestions: When signal is sparse, immediate_actions includes diagnostic steps that gather missing information before prescribing a fix. Model Router: Automatic Model Selection One of the most powerful aspects of this architecture is Model Router. Instead of choosing between gpt-4o , gpt-4o-mini , or o3-mini per agent, you deploy a single model-router endpoint. Model Router analyses each request’s complexity and routes it to the most cost-effective model that can handle it. Model Router insights: models selected per request with associated costs. Model Router telemetry from Microsoft Foundry: request distribution and cost analysis. This means you get optimal cost-performance without writing any model-selection logic. A simple Summary Agent prompt may route to gpt-4o-mini , while a complex Triage Agent prompt with 800 lines of logs routes to gpt-4o all automatically. Deployment: One Command The repo includes both azure.yaml and agent.yaml , so deployment is a single command: Deploy to Foundry # Deploy everything: infra + container + Model Router + Hosted Agent azd up This provisions the Foundry project resources, builds the Docker image, pushes to Azure Container Registry, deploys a Model Router instance, and creates the Hosted Agent. For more control, you can use the SDK deploy script: Manual Docker + SDK deploy # Build and push (must be linux/amd64) docker build --platform linux/amd64 -t oncall-copilot:v1 . docker tag oncall-copilot:v1 $ACR_IMAGE docker push $ACR_IMAGE # Create the hosted agent python scripts/deploy_sdk.py Getting Started Quickstart # Clone git clone https://github.com/microsoft-foundry/oncall-copilot cd oncall-copilot # Install python -m venv .venv source .venv/bin/activate # .venv\Scripts\activate on Windows pip install -r requirements.txt # Set environment variables export AZURE_OPENAI_ENDPOINT="https://<account>.openai.azure.com/" export AZURE_OPENAI_CHAT_DEPLOYMENT_NAME="model-router" export AZURE_AI_PROJECT_ENDPOINT="https://<account>.services.ai.azure.com/api/projects/<project>" # Validate schemas locally (no Azure needed) MOCK_MODE=true python scripts/validate.py # Deploy to Foundry azd up # Invoke the deployed agent python scripts/invoke.py --demo 1 # Start the browser UI python ui/server.py # → http://localhost:7860 Extending: Add Your Own Agent Adding a fifth agent is straightforward. Follow this pattern: Create app/agents/<name>.py with a *_INSTRUCTIONS constant following the existing pattern. Add the agent’s output keys to app/schemas.py . Register it in main.py : main.py — Adding a 5th agent from app.agents.my_new_agent import NEW_INSTRUCTIONS new_agent = AzureOpenAIChatClient( ad_token_provider=_token_provider ).create_agent( instructions=NEW_INSTRUCTIONS, name="new-agent", ) workflow = ConcurrentBuilder().participants( [triage, summary, comms, pir, new_agent] ) Ideas for extensions: a ticket auto-creation agent that creates Jira or Azure DevOps items from the PIR output, a webhook adapter agent that normalises PagerDuty or Datadog payloads, or a human-in-the-loop agent that surfaces missing_information as an interactive form. Key Takeaways for AI Engineers The multi-agent pattern isn’t just for chatbots. Any task that can be decomposed into independent subtasks with distinct output schemas is a candidate. Incident response, document processing, code review, data pipeline validation—the pattern transfers. Microsoft Agent Framework gives you ConcurrentBuilder for parallel execution and AzureOpenAIChatClient for Azure-native auth—you write the prompts, the framework handles the plumbing. Foundry Hosted Agents let you deploy containerised agents with managed infrastructure, automatic scaling, and built-in telemetry. No Kubernetes, no custom API gateway. Model Router eliminates the model selection problem. One deployment name handles all scenarios with optimal cost-performance tradeoffs. Prompt-as-config means your agents are iterable by anyone who can edit text. The feedback loop from “this output could be better” to “deployed improvement” is minutes, not sprints. Resources Microsoft Agent Framework SDK powering the multi-agent orchestration Model Router Automatic model selection based on prompt complexity Foundry Hosted Agents Deploy containerised agents on managed infrastructure ConcurrentBuilder Samples Official agents-in-workflow sample this project follows DefaultAzureCredential Zero-config auth chain used throughout Hosted Agents Concepts Architecture overview of Foundry Hosted Agents The On-Call Copilot sample is open source under the MIT licence. Contributions, scenario files, and agent instruction improvements are welcome via pull request.🚀 AI Toolkit for VS Code — February 2026 Update
February brings a major milestone for AI Toolkit. Version 0.30.0 is packed with new capabilities that make agent development more discoverable, debuggable, and production-ready—from a brand-new Tool Catalog, to an end-to-end Agent Inspector, to treating evaluations as first-class tests. 🔧 New in v0.30.0 🧰 Tool Catalog: One place to discover and manage agent tools The new Tool Catalog is a centralized hub for discovering, configuring, and integrating tools into your AI agents. Instead of juggling scattered configs and definitions, you now get a unified experience for tool management: Browse, search, and filter tools from the public Foundry catalog and local stdio MCP servers Configure connection settings for each tool directly in VS Code Add tools to agents seamlessly via Agent Builder Manage the full tool lifecycle: add, update, or remove tools with confidence Why it matters: expanding your agent’s capabilities is now a few clicks away—and stays manageable as your agent grows. 🕵️ Agent Inspector: Debug agents like real software The new Agent Inspector turns agent debugging into a first-class experience inside VS Code. Just press F5 and launch your agent with full debugger support. Key highlights: One-click F5 debugging with breakpoints, variable inspection, and step-through execution Copilot auto-configuration that scaffolds agent code, endpoints, and debugging setup Production-ready code generated using the Hosted Agent SDK, ready for Microsoft Foundry Real-time visualization of streaming responses, tool calls, and multi-agent workflows Quick code navigation—double-click workflow nodes to jump straight to source Unified experience combining chat and workflow visualization in one view Why it matters: agents are no longer black boxes—you can see exactly what’s happening, when, and why. 🧪 Evaluation as Tests: Treat quality like code With Evaluation as Tests, agent quality checks now fit naturally into existing developer workflows. What’s new: Define evaluations as test cases using familiar pytest syntax and Eval Runner SDK annotations Run evaluations directly from VS Code Test Explorer, mixing and matching test cases Analyze results in a tabular view with Data Wrangler integration Submit evaluation definitions to run at scale in Microsoft Foundry Why it matters: evaluations are no longer ad-hoc scripts—they’re versioned, repeatable, and CI-friendly. 🔄 Improvements across the Toolkit 🧱 Agent Builder Agent Builder received a major usability refresh: Redesigned layout for better navigation and focus Quick switcher to move between agents effortlessly Support for authoring, running, and saving Foundry prompt agents Add tools to Foundry prompt agents directly from the Tool Catalog or built-in tools New Inspire Me feature to help you get started when drafting agent instructions Numerous performance and stability improvements 🤖 Model Catalog Added support for models using the OpenAI Response API, including gpt-5.2-codex General performance and reliability improvements 🧠 Build Agent with GitHub Copilot New Workflow entry point to quickly generate multi-agent workflows with Copilot Ability to orchestrate workflows by selecting prompt agents from Foundry 🔁 Conversion & Profiling Generate interactive playgrounds for history models Added Qualcomm GPU recipes Show resource usage for Phi Silica directly in Model Playground ✨ Wrapping up Version 0.30.0 is a big step forward for AI Toolkit. With better discoverability, real debugging, structured evaluation, and deeper Foundry integration, building AI agents in VS Code now feels much closer to building production software. As always, we’d love your feedback—keep it coming, and happy agent building! 🚀How do I get my agent to respond in a structured format like JSON?
Welcome back to Agent Support—a developer advice column for those head-scratching moments when you’re building an AI agent! Each post answers a real question from the community with simple, practical guidance to help you build smarter agents. 💬 Dear Agent Support I’m building an agent that feeds its response into another app—but sometimes the output is messy or unpredictable. Can you help? This looks like a job for JSON! While agent output often comes back as plain text, there are times when you need something more structured, especially if another system, app, or service needs to reliably parse and use that response. 🧠 What’s the Deal with JSON Output? If your agent is handing off data to another app, you need the output to be clean, consistent, and easy to parse. That’s where JSON comes in. JSON (JavaScript Object Notation) is a lightweight, widely supported format that plays nicely with almost every modern tool or platform. Whether your agent is powering a dashboard, triggering a workflow, or sending data into a UI component, JSON makes the handoff smooth. You can define exactly what shape the response should take (i.e. keys, values, types) so that other parts of your system know what to expect every single time. Without it? Things get messy fast! Unstructured text can vary wildly from one response to the next. A missing field, a misaligned format, or even just an unexpected line break can break downstream logic, crash a frontend, or silently cause bugs you won’t catch until much later. Worse, you end up writing brittle post-processing code to clean up the output just to make it usable. The bottom line: If you want your agent to work well with others, it needs to speak in a structured format. JSON isn’t just a nice-to-have, it’s the language of interoperability. 🧩 When You’d Want Structured Output Not every agent needs to speak JSON, but if your response is going anywhere beyond the chat window, structured output is your best bet. Let’s say your agent powers a dashboard. You might want to display the response in different UI components—a title, a summary, maybe a set of bullet points. That only works if the response is broken into predictable parts. Same goes for workflows. If you’re passing the output into another service, like Power Automate, an agent framework like Semantic Kernal, or even another agent, it needs to follow a format those systems can recognize. Structured output also makes logging and debugging easier. When every response follows the same format, you can spot problems faster. Missing fields, weird values, or unexpected data types stand out immediately. It also future proofs your agent. If you want to add new features later, like saving responses to a database or triggering different actions based on the content, having structured output gives you the flexibility to build on top of what’s already there. If the output is meant to do more than just be read by a human, it should be structured for a machine. 📄 How to Define a JSON Format Once you know your agent’s output needs to be structured, the next step is telling the model exactly how to structure it. That’s where defining a schema comes in. In this context, a schema is just a blueprint for the shape of your data. It outlines what fields you expect, what type of data each one should hold, and how everything should be organized. Think of it like a form template: the model just needs to fill in the blanks. Here’s a simple example of a JSON schema for a to-do app: { "task": "string", "priority": "high | medium | low", "due_date": "YYYY-MM-DD" } Once you have your format in mind, include it directly in your prompt. But if you’re using the AI Toolkit in Visual Studio Code, you don’t have to do this manually every time! 🔧 Create a JSON schema with the AI Toolkit The Agent Builder feature supports structured output natively. You can provide a JSON schema alongside your prompt, and the agent will automatically aim to match that format. This takes the guesswork out of prompting. Instead of relying on natural language instructions to shape the output, you’re giving the model a concrete set of instructions to follow. Here’s how to do it: Open the Agent Builder from the AI Toolkit panel in Visual Studio Code. Click the + New Agent button and provide a name for your agent. Select a Model for your agent. Within the System Prompt section, enter: You recommend a movie to watch. Within the User Prompt section, enter: Recommend a science-fiction movie with robots. In the Structured Output section, select json_schema as the output format. Click Prepare schema. In the wizard, select Use an example. For the example, select paper_metadata. Save the file to your desired location. You can name the file: movie_metadata. In the Agent Builder, select movie_metadata to open the file. Using the template provided, modify the schema to format the title, genre, year, and reason. Once done, save the file. { "name": "movie_metadata", "strict": true, "schema": { "type": "object", "properties": { "title": { "type": "string" }, "genre": { "type": "array", "items": { "type": "string" } }, "year": { "type": "string" }, "reason": { "type": "array", "items": { "type": "string" } } }, "required": [ "title", "genre", "year", "reason" ], "additionalProperties": false } } And just like that, you’ve set up a JSON schema for your agent’s output! 🧪 Test Before You Build You can submit a prompt with the Agent Builder to validate whether the agent adheres to the JSON schema when returning its response. When you click Run, the agent’s response will appear in the Prompt tab, ideally in JSON format. 🔁 Recap Here’s a quick rundown of what we covered: JSON lets you create reliable, machine-friendly agent responses. JSON is essential for interoperability between apps, tools, and workflows. Without JSON, you risk fragile pipelines, broken features, or confusing bugs. The AI Toolkit supports including a JSON schema with your agent’s prompt. 📺 Want to Go Deeper? Check out the AI Agents for Beginners curriculum in which we dive a bit more into agentic design patterns which includes defining structured outputs. We’ll have a video landing soon in the Build an Agent Series that takes you through a step-by-step look of creating a JSON schema for your agent!Introducing the Microsoft Agent Framework
Introducing the Microsoft Agent Framework: A Unified Foundation for AI Agents and Workflows The landscape of AI development is evolving rapidly, and Microsoft is at the forefront with the release of the Microsoft Agent Framework an open-source SDK designed to empower developers to build intelligent, multi-agent systems with ease and precision. Whether you're working in .NET or Python, this framework offers a unified, extensible foundation that merges the best of Semantic Kernel and AutoGen, while introducing powerful new capabilities for agent orchestration and workflow design. Introducing Microsoft Agent Framework: The Open-Source Engine for Agentic AI Apps | Azure AI Foundry Blog Introducing Microsoft Agent Framework | Microsoft Azure Blog Why Another Agent Framework? Both Semantic Kernel and AutoGen have pioneered agentic development, Semantic Kernel with its enterprise-grade features and AutoGen with its research-driven abstractions. The Microsoft Agent Framework is the next generation of both, built by the same teams to unify their strengths: AutoGen’s simplicity in multi-agent orchestration. Semantic Kernel’s robustness in thread-based state management, telemetry, and type safety. New capabilities like graph-based workflows, checkpointing, and human-in-the-loop support This convergence means developers no longer have to choose between experimentation and production. The Agent Framework is designed to scale from single-agent prototypes to complex, enterprise-ready systems Core Capabilities AI Agents AI agents are autonomous entities powered by LLMs that can process user inputs, make decisions, call tools and MCP servers, and generate responses. They support providers like Azure OpenAI, OpenAI, and Azure AI, and can be enhanced with: Agent threads for state management. Context providers for memory. Middleware for action interception. MCP clients for tool integration Use cases include customer support, education, code generation, research assistance, and more—especially where tasks are dynamic and underspecified. Workflows Workflows are graph-based orchestrations that connect multiple agents and functions to perform complex, multi-step tasks. They support: Type-based routing Conditional logic Checkpointing Human-in-the-loop interactions Multi-agent orchestration patterns (sequential, concurrent, hand-off, Magentic) Workflows are ideal for structured, long-running processes that require reliability and modularity. Developer Experience The Agent Framework is designed to be intuitive and powerful: Installation: Python: pip install agent-framework .NET: dotnet add package Microsoft.Agents.AI Integration: Works with Foundry SDK, MCP SDK, A2A SDK, and M365 Copilot Agents Samples and Manifests: Explore declarative agent manifests and code samples Learning Resources: Microsoft Learn modules AI Agents for Beginners AI Show demos Azure AI Foundry Discord community Migration and Compatibility If you're currently using Semantic Kernel or AutoGen, migration guides are available to help you transition smoothly. The framework is designed to be backward-compatible where possible, and future updates will continue to support community contributions via the GitHub repository. Important Considerations The Agent Framework is in public preview. Feedback and issues are welcome on the GitHub repository. When integrating with third-party servers or agents, review data sharing practices and compliance boundaries carefully. The Microsoft Agent Framework marks a pivotal moment in AI development, bringing together research innovation and enterprise readiness into a single, open-source foundation. Whether you're building your first agent or orchestrating a fleet of them, this framework gives you the tools to do it safely, scalably, and intelligently. Ready to get started? Download the SDK, explore the documentation, and join the community shaping the future of AI agents.How do I control how my agent responds?
Welcome to Agent Support—a developer advice column for those head-scratching moments when you’re building an AI agent! Each post answers a question inspired by real conversations in the AI developer community, offering practical advice and tips. This time, we’re talking about one of the most misunderstood ingredients in agent behavior: the system prompt. Let’s dive in! 💬 Dear Agent Support I’ve written a few different prompts to guide my agent’s responses, but the output still misses the mark—sometimes it’s too vague, other times too detailed. What’s the best way to structure the instructions so the results are more consistent? Great question! It gets right to the heart of prompt engineering. When the output feels inconsistent, it’s often because the instructions aren’t doing enough to guide the model’s behavior. That’s where prompt engineering can make a difference. By refining how you frame the instructions, you can guide the model toward more reliable, purpose-driven output. 🧠 What Is Prompt Engineering (and Why It Matters for Agents) Before we can fix the prompt, let’s define the craft. Prompt engineering is the practice of designing clear, structured input instructions that guide a model toward the behavior you want. In agent systems, this usually means writing the system prompt, a behind-the-scenes instruction that sets the tone, context, and boundaries for how the agent should act. While prompt engineering feels new, it’s rooted in decades of interface design, instruction tuning, and human-computer interaction research. The big shift? With large language models (LLMs), language becomes the interface. The better your instructions, the better your outcomes. 🧩 The Anatomy of a Good System Prompt Think of your system prompt as a blueprint for how the agent should operate. It sets the stage before the conversation starts. A strong system prompt should: Define the role: Who is this agent? What’s their tone, expertise, or purpose? Clarify the goal: What task should the agent help with? What should it avoid? Establish boundaries: Are there any constraints? Should it cite sources? Stay concise? Here’s a rough template you can build from: “You are a helpful assistant that specializes in [domain]. Your job is to [task]. Keep responses [format/length/tone]. If you’re unsure, respond with ‘I don’t know’ instead of guessing.” 🛠️ Why Prompts Fail (Even When They Sound Fine) Common issues we see: Too vague (“Be helpful” isn’t helpful.) Overloaded with logic (Treating the system prompt like a config file.) Conflicting instructions (“Be friendly” + “Use legal terminology precisely.”) Even well-written prompts can underperform if they’re mismatched with the model or task. That’s why we recommend testing and refining early and often! ✏️ Skip the Struggle— let the AI Toolkit Write It! Writing a great system prompt takes practice. And even then, it’s easy to overthink it! If you’re not sure where to start (or just want to speed things up), the AI Toolkit provides a built-in way to generate a system prompt for you. All you have to do is describe what the agent needs to do, and the AI Toolkit will generate a well-defined and detailed system prompt for your agent. Here's how to do it: Open the Agent Builder from the AI Toolkit panel in Visual Studio Code. Click the + New Agent button and provide a name for your agent. Select a Model for your agent. In the Prompts section, click Generate system prompt. In the Generate a prompt window that appears, provide basic details about your task and click Generate. After the AI Toolkit generates your agent’s system prompt, it’ll appear in the System prompt field. I recommend reviewing the system prompt and modifying any parts that may need revision! Heads up: System prompts aren’t just behind-the-scenes setup, they’re submitted along with the user prompt every time you send a request. That means they count toward your total token limit, so longer prompts can impact both cost and response length. 🧪 Test Before You Build Once you’ve written (or generated) a system prompt, don’t skip straight to wiring it into your agent. It’s worth testing how the model responds with the prompt in place first. You can do that right in the Agent Builder. Just submit a test prompt in the User Prompt field, click Run, and the model will generate a response using the system prompt behind the scenes. This gives you a quick read on whether the behavior aligns with your expectations before you start building around it. 🔁 Recap Here’s a quick rundown of what we covered: Prompt engineering helps guide your agent’s behavior through language. A good system prompt sets the tone, purpose, and guardrails for the agent. Test, tweak, and simplify—especially if responses seem inconsistent or off-target. You can use the Generate system prompt feature within the AI Toolkit to quickly generate instructions for your agent. 📺 Want to Go Deeper? Check out my latest video on how to define your agent’s behavior—it’s part of the Build an Agent Series, where I walk through the building blocks of turning an idea into a working AI agent. The Prompt Engineering Fundamentals chapter from our aka.ms/AITKGenAI curriculum overs all the essentials—prompt structure, common patterns, and ways to test and improve your outputs. It also includes exercises so you can get some hands-on practice. 👉 Explore the full curriculum: aka.ms/AITKGenAI And for all your general AI and AI agent questions, join us in the Azure AI Foundry Discord! You can find me hanging out there answering your questions about the AI Toolkit. I'm looking forward to chatting with you there! And remember, great agent behavior starts with great instructions—and now you’ve got the tools to write them.What models can I use for free while prototyping?
Welcome back to Agent Support—a developer advice column for those head-scratching moments when you’re building an AI agent! Each post answers a real question from the community with simple, practical guidance to help you build smarter agents. Today’s question comes from someone still in the prototyping phase—looking to use free models until they’re ready to commit: 💬 Dear Agent Support I’m experimenting with different agent ideas, but I’m not ready to pay for API credits just yet. Are there any models I can use for free? Short answer: yes, and you’ve got a couple of good options! Let’s break them down. 🧠 GitHub Models: A Free Way to Experiment If you’re just getting started with agents and want a no-cost way to try things out, GitHub-hosted models are a great option. These models are maintained by the GitHub team and run entirely on GitHub’s infrastructure, so you don’t need to bring your own API key or worry about usage fees. They’re designed for prototyping and lightweight experimentation, making them ideal for testing out ideas, building proof-of-concepts, or just getting familiar with how agents and models interact. You can try them directly in the GitHub web interface or through tools like the AI Toolkit, which includes them in its Model Catalog. Many supports common features like structured output, chat history, and tool use, and are regularly updated to reflect community needs. Think of these as your training wheels: stable, reliable, and free to use while you explore what your agent can do. ⚠️ But Beware of Rate Limits Free models are great for prototyping…but there’s a catch! GitHub-hosted models come with usage limits, which means you might hit a wall if you’re testing frequently, building complex agents, or collaborating with teammates. These rate limits exist to ensure fair access for everyone using the shared infrastructure, especially during peak demand. If you’ve ever wondered why your responses stop, it’s probably because you’ve reached the cap for the day. The good news? GitHub recently introduced a Pay-As-You-Go option. This lets you continue using the same hosted models with more generous limits, only paying for what you use. It’s a helpful bridge for developers who’ve outgrown the free tier but aren’t ready to commit to a full API plan with another provider. If your agent is starting to feel constrained, this might be the right moment to switch gears. 🖥️ Want More Control? Run a Local Model If you’d rather skip rate limits altogether, or just prefer running things on your own machine, you could always use a local model. Local models give you full control over how the model runs, how often you use it, and what kind of hardware it runs on. There’s no API key, no usage tracking, and no hidden costs. It’s just you and the model, running side by side. You can download and host open-source models like LLaMA, Mistral, or Code Phi models using tools like Ollama or Foundry Local, which makes setup surprisingly simple. Most local models are optimized to run efficiently on consumer-grade hardware, so even a decent laptop can handle basic inference. This is especially handy if you're experimenting with sensitive data, need offline access, or want to test agents in environments where cloud isn’t an option. Of course, going local means you’re responsible for setup, performance tuning, and hardware compatibility, but for many developers, that tradeoff is worth it! 🧰 Ready to Try One Out? Whether you’re curious about GitHub-hosted models or want to use a local one, the Models feature within the AI Toolkit makes it easy to test them out, no custom setup required. With just a few clicks, you can browse available models, run test prompts in the Playground, and even use them with the agent you’re building. Here’s how to do it: Use a GitHub Model Open the Model Catalog from the AI Toolkit panel in Visual Studio Code. Click the Hosted by filter near the search bar. Select GitHub. Browse the filtered results. Select + Add Model to add a model to your list of models. Use a Local Model Note: Only Ollama and Custom ONNX models are currently supported. The instructions below only focus on adding local models from Ollama. Download your chosen local model to your computer. From the AI Toolkit panel in Visual Studio Code, hover over My Models and select the + icon. In the wizard, select Add Ollama Model. In the wizard, select Select models from Ollama library. This will provide a list of the models available in your local Ollama library (i.e. models you’ve downloaded). In the wizard, select the model(s) you want to connect and click OK. Your cost-free models are now available to use with your agent! If you’re unsure whether a model is a GitHub model or Ollama model, you can view its category within the My Models section of the AI Toolkit panel. The models within that section are organized by model source/host. 🧪 Test Before You Build Whether you’ve added a GitHub hosted model or a local model, you can chat with the models in the Playground or within the Agent Builder. The model is available for selection within the Model drop-down. As a reminder, GitHub hosted models have rate limits. If you hit a rate limit with a GitHub hosted model, the AI Toolkit will provide a notification presenting you with the option to either use GitHub pay-as-you-go models or Deploy to Azure AI Foundry for higher limits. Whichever path you choose, the AI Toolkit helps you prototype with confidence, giving you flexibility early on and clear upgrade paths when you're ready to scale! 🔁 Recap Here’s a quick rundown of what we covered: GitHub-hosted models let you start building fast, with no API keys or fees, but they do come with rate limits. GitHub Pay-As-You-Go gives you a way to scale up without switching tools. Local models give you full control and zero rate limits, just run them on your own machine using tools like Ollama. The AI Toolkit supports both options, letting you chat with models, test prompts, and build agents right inside VS Code. 📺 Want to Go Deeper? With so many models available these days, it can feel overwhelming to keep tabs on what’s available. Check out the Model Mondays series for all the latest news on language models! By the way, GitHub has guides on discovering and experimenting with free AI models; definitely worth a read if you want to understand what’s under the hood. Check out their articles on GitHub Models. No matter where you are in your agent journey, having free, flexible model options means you can spend more time building—and less time worrying about the bill.How do I give my agent access to tools?
Welcome back to Agent Support—a developer advice column for those head-scratching moments when you’re building an AI agent! Each post answers a real question from the community with simple, practical guidance to help you build smarter agents. Today’s question comes from someone trying to move beyond chat-only agents into more capable, action-driven ones: 💬 Dear Agent Support I want my agent to do more than just respond with text. Ideally, it could look up information, call APIs, or even run code—but I’m not sure where to start. How do I give my agent access to tools? This is exactly where agents start to get interesting! Giving your agent tools is one of the most powerful ways to expand what it can do. But before we get into the “how,” let’s talk about what tools actually mean in this context—and how Model Context Protocol (MCP) helps you use them in a standardized, agent-friendly way. 🛠️ What Do We Mean by “Tools”? In agent terms, a tool is any external function or capability your agent can use to complete a task. That might be: A web search function A weather lookup API A calculator A database query A custom Python script When you give an agent tools, you’re giving it a way to take action—not just generate text. Think of tools as buttons the agent can press to interact with the outside world. ⚡ Why Give Your Agent Tools? Without tools, an agent is limited to what it “knows” from its training data and prompt. It can guess, summarize, and predict, but it can’t do. Tools change that! With the right tools, your agent can: Pull live data from external systems Perform dynamic calculations Trigger workflows in real time Make decisions based on changing conditions It’s the difference between an assistant that can answer trivia questions vs. one that can book your travel or manage your calendar. 🧩 So… How Does This Work? Enter Model Context Protocol (MCP). MCP is a simple, open protocol that helps agents use tools in a consistent way—whether those tools live in your app, your cloud project, or on a server you built yourself. Here’s what MCP does: Describes tools in a standardized format that models can understand Wraps the function call + input + output into a predictable schema Lets agents request tools as needed (with reasoning behind their choices) This makes it much easier to plug tools into your agent workflow without reinventing the wheel every time! 🔌 How to Connect an Agent to Tools Wiring tools into your agent might sound complex, but it doesn’t have to be! If you’ve already got a MCP server in mind, there’s a straightforward way within the AI Toolkit to expose it as a tool your agent can use. Here’s how to do it: Open the Agent Builder from the AI Toolkit panel in Visual Studio Code. Click the + New Agent button and provide a name for your agent. Select a Model for your agent. Within the Tools section, click + MCP Server. In the wizard that appears, click + Add Server. From there, you can select one of the MCP servers built my Microsoft, connect to an existing server that’s running, or even create your own using a template! After giving the server a Server ID, you’ll be given the option to select which tools from the server to add for your agent. Once connected, your agent can call tools dynamically based on the task at hand. 🧪 Test Before You Build Once you’ve connected your agent to an MCP server and added tools, don’t jump straight into full integration. It’s worth taking time to test whether the agent is calling the right tool for the job. You can do this directly in the Agent Builder: enter a test prompt that should trigger a tool in the User Prompt field, click Run, and observe how the model responds. This gives you a quick read on tool call accuracy. If the agent selects the wrong tool, it’s a sign that your system prompt might need tweaking before you move forward. However, if the agent calls the correct tool but the output still doesn’t look right, take a step back and check both sides of the interaction. It might be that the system prompt isn’t clearly guiding the agent on how to use or interpret the tool’s response. But it could also be an issue with the tool itself—whether that’s a bug in the logic, unexpected behavior, or a mismatch between input and expected output. Testing both the tool and the prompt in isolation can help you pinpoint where things are going wrong before you move on to full integration. 🔁 Recap Here’s a quick rundown of what we covered: Tools = external functions your agent can use to take action MCP = a protocol that helps your agent discover and use those tools reliably If the agent calls the wrong tool—or uses the right tool incorrectly—check your system prompt and test the tool logic separately to isolate the issue. 📺 Want to Go Deeper? Check out my latest video on how to connect your agent to a MCP server—it’s part of the Build an Agent Series, where I walk through the building blocks of turning an idea into a working AI agent. The MCP for Beginners curriculum covers all the essentials—MCP architecture, creating and debugging servers, and best practices for developing, testing, and deploying MCP servers and features in production environments. It also includes several hands-on exercises across .NET, Java, TypeScript, JavaScript and Python. 👉 Explore the full curriculum: aka.ms/AITKmcp And for all your general AI and AI agent questions, join us in the Azure AI Foundry Discord! You can find me hanging out there answering your questions about the AI Toolkit. I'm looking forward to chatting with you there! Whether you’re building a productivity agent, a data assistant, or a game bot—tools are how you turn your agent from smart to useful.I want to show my agent a picture—Can I?
Welcome to Agent Support—a developer advice column for those head-scratching moments when you’re building an AI agent! Each post answers a question inspired by real conversations in the AI developer community, offering practical advice and tips. To kick things off, we’re tackling a common challenge for anyone experimenting with multimodal agents: working with image input. Let’s dive in! Dear Agent Support, I’m building an AI agent, and I’d like to include screenshots or product photos as part of the input. But I’m not sure if that’s even possible, or if I need to use a different kind of model altogether. Can I actually upload an image and have the agent process it? Great question, and one that trips up a lot of people early on! The short answer is: yes, some models can process images—but not all of them. Let’s break that down a bit. 🧠 Understanding Image Input When we talk about image input or image attachments, we’re talking about the ability to send a non-text file (like a .png, .jpg, or screenshot) into your prompt and have the model analyze or interpret it. That could mean describing what’s in the image, extracting text from it, answering questions about a chart, or giving feedback on a design layout. 🚫 Not All Models Support Image Input That said, this isn’t something every model can do. Most base language models are trained on text data only, they’re not designed to interpret non-text inputs like images. In most tools and interfaces, the option to upload an image only appears if the selected model supports it, since platforms typically hide or disable features that aren't compatible with a model's capabilities. So, if your current chat interface doesn’t mention anything about vision or image input, it’s likely because the model itself isn’t equipped to handle it. That’s where multimodal models come in. These are models that have been trained (or extended) to understand both text and images, and sometimes other data types too. Think of them as being fluent in more than one language, except in this case, one of those “languages” is visual. 🔎 How to Find Image-Supporting Models If you’re trying to figure out which models support images, the AI Toolkit is a great place to start! The extension includes a built-in Model Catalog where you can filter models by Feature—like Image Attachment—so you can skip the guesswork. Here’s how to do it: Open the Model Catalog from the AI Toolkit panel in Visual Studio Code. Click the Feature filter near the search bar. Select Image Attachment. Browse the filtered results to see which models can accept visual input. Once you've got your filtered list, you can check out the model details or try one in the Playground to test how it handles image-based prompts. 🧪 Test Before You Build Before you plug a model into your agent and start wiring things together, it’s a good idea to test how the model handles image input on its own. This gives you a quick feel for the model’s behavior and helps you catch any limitations before you're deep into building. You can do this in the Playground, where you can upload an image and pair it with a simple prompt like: “Describe the contents of this image.” OR “Summarize what’s happening in this screenshot.” If the model supports image input, you’ll be able to attach a file and get a response based on its visual analysis. If you don’t see the option to upload an image, double-check that the model you’ve selected has image capabilities—this is usually a model issue, not a UI bug. 🔁 Recap Here’s a quick rundown of what we covered: Not all models support image input—you’ll need a multimodal model specifically built to handle visual data. Most platforms won’t let you upload an image unless the model supports it, so if you don’t see that option, it’s probably a model limitation. You can use the AI Toolkit’s Model Catalog to filter models by capability—just check the box for Image Attachment. Test the model in the Playground before integrating it into your agent to make sure it behaves the way you expect. 📺 Want to Go Deeper? Check out my latest video on how to choose the right model for your agent—it’s part of the Build an Agent Series, where I walk through the building blocks of turning an idea into a working AI agent. And if you’re looking to sharpen your model instincts, don’t miss Model Mondays—a weekly series that helps developers like you build your Model IQ, one spotlight at a time. Whether you’re just starting out or already building AI-powered apps, it’s a great way to stay current and confident in your model choices. 👉 Explore the series and catch the next episode: aka.ms/model-mondays/rsvp If you're just getting started with building agents, check out our Agents for Beginners curriculum. And for all your general AI and AI agent questions, join us in the Azure AI Foundry Discord! You can find me hanging out there answering your questions about the AI Toolkit. I'm looking forward to chatting with you there! Whatever you're building, the right model is out there—and with the right tools, you'll know exactly how to find it.
Building High-Performance Agentic Systems
Most enterprise chatbots fail in the same quiet way. They answer questions. They impress in demos. And then they stall in production. Knowledge goes stale. Answers cannot be audited. The system cannot act beyond generating text. When workflows require coordination, execution, or accountability, the chatbot stops being useful. Agentic systems exist because that model is insufficient. Instead of treating the LLM as the product, agentic architecture embeds it inside a bounded control loop: plan → act (tools) → observe → refine The model becomes one component in a runtime system with explicit state management, safety policies, identity enforcement, and operational telemetry. This shift is not speculative. A late-2025 MIT Sloan Management Review / BCG study reports that 35% of organizations have already adopted AI agents, with another 44% planning deployment. Microsoft is advancing open protocols for what it calls the “agentic web,” including Agent-to-Agent (A2A) interoperability and Model Context Protocol (MCP), with integration paths emerging across Copilot Studio and Azure AI Foundry. The real question is no longer whether agents are coming. It is whether enterprise architecture is ready for them. This article translates “agentic” into engineering reality: the runtime layers, latency and cost levers, orchestration patterns, and governance controls required for production deployment. The Core Capabilities of Agentic AI What makes an AI “agentic” is not a single feature—it’s the interaction of different capabilities. Together, they form the minimum set needed to move from “answering” to “operating”. Autonomy – Goal-Driven Task Completion Traditional bots are reactive: they wait for a prompt and produce output. Autonomy introduces a goal state and a control loop. The agent is given an objective (or a trigger) and it can decide the next step without being micromanaged. The critical engineering distinction is that autonomy must be bounded: in production, you implement it with explicit budgets and stop conditions—maximum tool calls, maximum retries, timeouts, and confidence thresholds. The typical execution shape is a loop: plan → act → observe → refine. A project-management agent, for example, doesn’t just answer “what’s the status?” It monitors signals (work items, commits, build health), detects a risk pattern (slippage, dependency blockage), and then either surfaces an alert or prepares a remediation action (re-plan milestones, notify owners). In high-stakes environments, autonomy is usually human-in-the-loop by design: the agent can draft changes, propose next actions, and only execute after approval. Over time, teams expand the autonomy envelope for low-risk actions while keeping approvals for irreversible or financially sensitive operations. Tool Integration – Taking Action and Staying Current A standalone LLM cannot fetch live enterprise state and cannot change it. Tool integration is how an agent becomes operational: it can query systems of record, call APIs, trigger workflows, and produce outputs that reflect the current world rather than the model’s pretraining snapshot. There are two classes of tools that matter in enterprise agents: Retrieval tools (grounding / RAG)When the agent needs facts, it retrieves them. This is the backbone of reducing hallucination: instead of guessing, the agent pulls authoritative content (SharePoint, Confluence, policy repositories, CRM records, Fabric datasets) and uses it as evidence. In practice, retrieval works best when it is engineered as a pipeline: query rewrite (optional) → hybrid search (keyword + vector) → filtering (metadata/ACL) → reranking → compact context injection. The point is not “stuff the prompt with documents,” but “inject only the minimum evidence required to answer accurately.” Action tools (function calling / connectors) These are the hands of the agent: update a CRM record, create a ticket, send an email, schedule a meeting, generate a report, run a pipeline. Tool integration shifts value from “advice” to “execution,” but also introduces risk—so action tools need guardrails: least-privilege permissions, input validation, idempotency keys, and post-condition checks (confirm the update actually happened). In Microsoft ecosystems, this tool plane often maps to Graph actions + business connectors (via Logic Apps/Power Automate) + custom APIs, with Copilot Studio (low code) or Foundry-style runtimes (pro code) orchestrating the calls. Memory (Context & Learning) – Context Awareness and Adaptation “Memory” is not just a long prompt. In agentic systems, memory is an explicit state strategy: Working memory: what the agent has learned during the current run (intermediate tool results, constraints, partial plans). Session memory: what should persist across turns (user preferences, ongoing tasks, summarized history). Long-term memory: enterprise knowledge the agent can retrieve (indexed documents, structured facts, embeddings + metadata). Short-term memory enables multi-step workflows without repeating questions. An HR onboarding agent can carry a new hire’s details from intake through provisioning without re-asking, because the workflow state is persisted and referenced. Long-term “learning” is typically implemented through feedback loops rather than real-time model weight updates: capturing corrections, storing validated outcomes, and periodically improving prompts, routing logic, retrieval configuration, or (where appropriate) fine-tuning. The key design rule is that memory must be policy-aware: retention rules, PII handling, and permission trimming apply to stored state as much as they apply to retrieved documents. Orchestration – Coordinating Multi-Agent Teams Complex enterprise work is rarely single-skill. Orchestration is how agentic systems scale capability without turning one agent into an unmaintainable monolith. The pattern is “manager + specialists”: an orchestrator decomposes the goal into subtasks, routes each to the best tool or sub-agent, and then composes a final response. This can be done sequentially or in parallel. Employee onboarding is a classic: HR intake, IT account creation, equipment provisioning, and training scheduling can run in parallel where dependencies allow. The engineering challenge is making orchestration reliable: defining strict input/output contracts between agents (often structured JSON), handling failures (timeouts, partial completion), and ensuring only one component has authority to send the final user-facing message to avoid conflicting outputs. In Microsoft terms, orchestration can be implemented as agentic flows in Copilot Studio, connected-agent patterns in Foundry, or explicit orchestrators in code using structured tool schemas and shared state. Strategic Impact – How Agentic AI Changes Knowledge Work Agentic AI is no longer an experimental overlay to enterprise systems. It is becoming an embedded operational layer inside core workflows. Unlike earlier chatbot deployments that answered isolated questions, modern enterprise agents execute end-to-end processes, interact with structured systems, maintain context, and operate within governed boundaries. The shift is not about conversational intelligence alone; it is about workflow execution at scale. The transformation becomes clearer when examining real implementations across industries. In legal services, agentic systems have moved beyond document summarization into operational case automation. Assembly Software’s NeosAI, built on Azure AI infrastructure, integrates directly into legal case management systems and automates document analysis, structured data extraction, and first-draft generation of legal correspondence. What makes this deployment impactful is not merely the generative drafting capability, but the integration architecture. NeosAI is not an isolated chatbot; it operates within the same document management systems, billing systems, and communication platforms lawyers already use. Firms report time savings of up to 25 hours per case, with document drafting cycles reduced from days to minutes for first-pass outputs. Importantly, the system runs within secure Azure environments with zero data retention policies, addressing one of the most sensitive concerns in legal AI adoption: client confidentiality. JPMorgan’s COiN platform represents another dimension of legal and financial automation. Instead of conversational assistance, COiN performs structured contract intelligence at production scale. It analyzes more than 12,000 commercial loan agreements annually, extracting over 150 clause attributes per document. Work that previously required approximately 360,000 human hours now executes in seconds. The architecture emphasizes structured NLP pipelines, taxonomy-based clause classification, and private cloud deployment for regulatory compliance. Rather than replacing legal professionals, the system flags unusual clauses for human review, maintaining oversight while dramatically accelerating analysis. Over time, COiN has also served as a knowledge retention mechanism, preserving institutional contract intelligence that would otherwise be lost with employee turnover. In financial services, the impact is similarly structural. Morgan Stanley’s internal AI Assistant allows wealth advisors to query over 100,000 proprietary research documents using natural language. Adoption has reached nearly universal usage across advisor teams, not because it replaces expertise, but because it compresses research time and surfaces insights instantly. Building on this foundation, the firm introduced an AI meeting debrief agent that transcribes client conversations using speech-to-text models and generates CRM notes and follow-up drafts through GPT-based reasoning. Advisors review outputs before finalization, preserving human judgment. The result is faster client engagement and measurable productivity improvements. What differentiates Morgan Stanley’s approach is not only deployment scale, but disciplined evaluation before release. The firm established rigorous benchmarking frameworks to test model outputs against expert standards for accuracy, compliance, and clarity. Only after meeting defined thresholds were systems expanded firmwide. This pattern—evaluation before scale—is becoming a defining trait of successful enterprise agent deployment. Human Resources provides a different perspective on agentic AI. Johnson Controls deployed an AI HR assistant inside Slack to manage policy questions, payroll inquiries, and onboarding support across a global workforce exceeding 100,000 employees. By embedding the agent in a channel employees already use, adoption barriers were reduced significantly. The result was a 30–40% reduction in live HR call volume, allowing HR teams to redirect focus toward strategic workforce initiatives. Similarly, Ciena integrated an AI assistant directly into Microsoft Teams, unifying HR and IT support through a single conversational interface. Employees no longer navigate separate portals; the agent orchestrates requests across backend systems such as Workday and ServiceNow. The technical lesson here is clear: integration breadth drives usability, and usability drives adoption. Engineering and IT operations reveal perhaps the most technically sophisticated application of agentic AI: multi-agent orchestration. In a proof-of-concept developed through collaboration between Microsoft and ServiceNow, an AI-driven incident response system coordinates multiple agents during high-priority outages. Microsoft 365 Copilot transcribes live war-room discussions and extracts action items, while ServiceNow’s Now Assist executes operational updates within IT service management systems. A Semantic Kernel–based manager agent maintains shared context and synchronizes activity across platforms. This eliminates the longstanding gap between real-time discussion and structured documentation, automatically generating incident reports while freeing engineers to focus on remediation rather than clerical tasks. The system demonstrates that orchestration is not conceptual—it is operational. Across these examples, the pattern is consistent. Agentic AI changes knowledge work by absorbing structured cognitive labor: document parsing, compliance classification, research synthesis, workflow routing, transcription, and task coordination. Humans remain essential for judgment, ethics, and accountability, but the operational layer increasingly runs through AI-mediated execution. The result is not incremental productivity improvement; it is structural acceleration of knowledge processes. Design and Governance Challenges – Managing the Risks As agentic AI shifts from answering questions to executing workflows, governance must mature accordingly. These systems retrieve enterprise data, invoke APIs, update records, and coordinate across platforms. That makes them operational actors inside your architecture—not just assistants. The primary shift is this: autonomy increases responsibility. Agents must be observable. Every retrieval, reasoning step, and tool invocation should be traceable. Without structured telemetry and audit trails, enterprises lose visibility into why an agent acted the way it did. Agents must also operate within scoped authority. Least-privilege access, role-based identity, and bounded credentials are essential. An HR agent should not access finance systems. A finance agent should not modify compliance data without policy constraints. Autonomy only works when it is deliberately constrained. Execution boundaries are equally critical. High-risk actions—financial approvals, legal submissions, production changes—should include embedded thresholds or human approval gates. Autonomy should be progressive, not absolute. Cost and performance must be governed just like cloud infrastructure. Agentic systems can trigger recursive calls and model loops. Without usage monitoring, rate limits, and model-tier routing, compute consumption can escalate unpredictably. Finally, agentic systems require continuous evaluation. Real-world testing, live monitoring, and drift detection ensure the system remains aligned with business rules and compliance requirements. These are not “set and forget” deployments. In short, agentic AI becomes sustainable only when autonomy is paired with observability, scoped authority, embedded guardrails, cost control, and structured oversight. Conclusion – Towards the Agentic Enterprise The organizations achieving meaningful returns from agentic AI share a common pattern. They do not treat AI agents as experimental tools. They design them as production systems with defined roles, scoped authority, measurable KPIs, embedded observability, and formal governance layers. When autonomy is paired with integration, memory, orchestration, and governance discipline, agentic AI becomes more than automation—it becomes an operational architecture. Enterprises that master this architecture are not merely reducing costs; they are redefining how knowledge work is executed. In this emerging model, human professionals focus on strategic judgment and innovation, while AI agents manage structured cognitive execution at scale. The competitive advantage will not belong to those who deploy the most AI, but to those who deploy it with architectural rigor and governance maturity. Before we rush to deploy more agents, a few questions are worth asking: If an AI agent executes a workflow in your enterprise today, can you trace every reasoning step and tool invocation behind that decision? Does your architecture treat AI as a conversational layer - or as an operational actor with scoped identity, cost controls, and policy enforcement? Where should autonomy stop in your organization - and who defines that boundary? Agentic AI is not just a capability shift. It is an architectural decision. Curious to hear how others are designing their control planes and orchestration layers. References MIT Sloan – “Agentic AI, Explained” by Beth Stackpole: A foundational overview of agentic AI, its distinction from traditional generative AI, and its implications for enterprise workflows, governance, and strategy. Microsoft TechCommunity – “Introducing Multi-Agent Orchestration in Foundry Agent Service”: Details Microsoft’s multi-agent orchestration capabilities, including Connected Agents, Multi-Agent Workflows, and integration with A2A and MCP protocols. Microsoft Learn – “Extend the Capabilities of Your Agent – Copilot Studio”: Explains how to build and extend custom agents in Microsoft Copilot Studio using tools, connectors, and enterprise data sources. Assembly Software’s NeosAI case – Microsoft Customer Stories JPMorgan COiN platform – GreenData Case Study HR support AI (Johnson Controls, Ciena, Databricks) – Moveworks case studies ServiceNow & Semantic Kernel multi-agent P1 Incident – Microsoft Semantic Kernel BlogHow can I measure the quality of my agent's responses?
Welcome back to Agent Support—a developer advice column for those head-scratching moments when you’re building an AI agent! Each post answers a real question from the community with simple, practical guidance to help you build smarter agents. Today’s question comes from someone curious about measuring how well their agent responds: 💬Dear Agent Support My agent seems to be responding well—but I want to make sure I’m not just guessing. Ideally, I’d like a way to check how accurate or helpful its answers really are. How can I measure the quality of my agent’s responses? 🧠 What are Evaluations? Evaluations are how we move from “this feels good” to “this performs well.” They’re structured ways of checking how your agent is doing, based on specific goals you care about. At the simplest level, evaluations help answer: Did the agent actually answer the question? Was the output relevant and grounded in the right info? Was it easy to read or did it ramble? Did it use the tool it was supposed to? That might mean checking if the model pulled the correct file in a retrieval task. Or whether it used the right tool when multiple are registered. Or even something subjective like if the tone felt helpful or aligned with your brand. 🎯 Why Do We Do Evaluations? When you're building an agent, it’s easy to rely on instinct. You run a prompt, glance at the response, and think: “Yeah, that sounds right.” But what happens when you change a system prompt? Or upgrade the model? Or wire in a new tool? Without evaluations, there’s no way to know if things are getting better or quietly breaking. Evaluations help you: Catch regressions early: Maybe your new prompt is more detailed, but now the agent rambles. A structured evaluation can spot that before users do. Compare options: Trying out two different models? Testing a retrieval-augmented version vs. a base version? Evaluations give you a side-by-side look at which one performs better. Build trust in output quality: Whether you're handing this to a client, a customer, or just your future self, evaluations help you say, “Yes, I’ve tested this. Here’s how I know it works.” They also make debugging faster. If something’s off, a good evaluation setup helps you narrow down where it went wrong: Was the tool call incorrect? Was the retrieved content irrelevant? Did the prompt confuse the model? Ultimately, evaluations turn your agent into a system you can improve with intention, not guesswork. ⏳ When Should I Start Evaluating? Short answer: Sooner than you think! You don’t need a finished agent or a fancy framework to start evaluating. In fact, the earlier you begin, the easier it is to steer things in the right direction. Here’s a simple rule of thumb: If your agent is generating output, you can evaluate it. That could be: Manually checking if it answers the user’s question Spotting when it picks the wrong tool Comparing two prompt versions to see which sounds clearer Even informal checks can reveal big issues early before you’ve built too much around a flawed behavior. As your agent matures, you can add more structure: Create a small evaluation set with expected outputs Define categories you want to score (like fluency, groundedness, relevance) Run batch tests when you update a model Think of it like writing tests for code. You don’t wait until the end, you build them alongside your system. That way, every change gets feedback fast. The key is momentum. Start light, then layer on depth as you go. You’ll save yourself debugging pain down the line, and build an agent that gets better over time. 📊 AI Toolkit You don’t need a full evaluation pipeline or scoring rubric on day one. In fact, the best place to begin is with a simple gut check—run a few test prompts and decide whether you like the agent’s response. And if you don’t have a dataset handy, no worry! With the AI Toolkit, you can both generate datasets and keep track of your manual evaluations with the Agent Builder’s Evaluation feature. Sidebar: If you’re curious about deeper eval workflows, like using AI to assist in judging your agent output against a set of evaluators like fluency, relevance Tool Call, or even custom evaluators, we’ll cover that in a future edition of Agent Support. For now, let’s keep it simple! Here’s how to do it: Open the Agent Builder from the AI Toolkit panel in Visual Studio Code. Click the + New Agent button and provide a name for your agent. Select a Model for your agent. Within the System Prompt section, enter: You recommend a movie based on the user’s favorite genre. Within the User Prompt section, enter: What’s a good {{genre}} movie to watch? On the right side of the Agent Builder, select the Evaluation tab. Click the Generate Data icon (the first icon above the table). For the Rows of data to generate field, increase the total to 5. Click Generate. You’re now ready to start evaluating the agent responses! 🧪 Test Before You Build You can run the rows of data either individually or in bulk. I’d suggest starting with a single run to get an initial feel for how the feature works. When you click Run, the agent’s response will appear in the response column. Review the output. In the Manual Evaluation column, select either thumb up or thumb down. You can continue to run the other rows or even add your own row and pass in a value for {{city}}. Want to share the evaluation run and results with a colleague? Click the Export icon to save the run as a .JSONL file. You’ve just taken the first step toward building a more structured, reliable process for evaluating your agent’s responses! 🔁 Recap Here’s a quick rundown of what we covered: Evaluations help you measure quality and consistency in your agent’s responses. They’re useful for debugging, comparing, and iterating. Start early—even rough checks can guide better decisions. The AI Toolkit makes it easier to run and track evaluations right inside your workflow. 📺 Want to Go Deeper? Check out my previous live-stream for AgentHack: Evaluating Agents where I explore concepts and methodologies for evaluating generative AI applications. Although I focus on leveraging the Azure AI Evaluation SDK, it’s still an invaluable intro to learning more about evaluations. The Evaluate and Improve the Quality and Safety of your AI Applications lab from Microsoft Build 2025 provides a comprehensive self-guided introduction to getting started with evaluations. You’ll learn what each evaluator means, how to analyze the scores, and why observability matters—plus how to use telemetry data locally or in the cloud to assess and debug your app’s performance! 👉 Explore the lab: https://github.com/microsoft/BUILD25-LAB334/ And for all your general AI and AI agent questions, join us in the Azure AI Foundry Discord! You can find me hanging out there answering your questions about the AI Toolkit. I'm looking forward to chatting with you there! Whether you’re debugging a tool call, comparing prompt versions, or prepping for production, evaluations are how you turn responses from plausible to dependable.
