Hotmail/Outlook Password Reset – SMS verification code not delivered (consumer account)
Hello moderators and Outlook support leads, I have forgotten my account password. Account recovery email is obsolete and unreachable. SMS password-reset does not deliver the code to my phone number. If you can re-trigger SMS reset to my registered number, that is sufficient for me to change the password. Can my existing recovery attempt be escalated for a human identity review? I can prove ownership with inbox subjects and contacts if needed. Kind regards, T Jansen
Account recovery
I have completed the account recovery form, but I haven't heard anything after 24 hours. I recently had to reset my phone and forgot my password for my Outlook account. The Authenticator doesn't work due to the reset. I've filled out the form for account recovery several times. The first few times I immediately received mail that I had to add information. I did that and it said it would be reviewed within 24 hours. When will I know my account can be recovered?