Change User Number to Service Number
In S4B Online, is it possible to convert a user number into a service number? We are working on moving a client to S4B PSTN Calling and since AA isn't available yet, we are going to use Team Call Groups to handle the primary incoming line to the business. When AA is GA, we will want to change that number from a user number to a service number.
PSTN calls drop with-in 15 - 30 mins with Audiocodes SBC
Hi Community, Recently, I have come across a scenario worth sharing. PSTN calls drops after 15 mins or 30 mins with Audio Codes SBC or Gateway. This can be related or occur due to numerous reason, however if everything is in place (Network to Configuration) and still the call fails, then you can try the below and if it makes the difference. User makes PSTN call > the flow and connectivity is established > after 15 or 30 mins you see BYE message generated resulting in call drop. changing/modifying the "RTCPActiveCalls" and "EnableSessionTimer" may help or simple does't make any difference. Upon isolation, found that issue is mostly triggered due to a setting in Audio Codes S.B.C "Reset SRTP Upon Re-Key" is enabled (usually disabled by default) By going in to the IP profiles > disabling the setting in AudioCodes the issue was resolved and calls no longer were dropped. P.S - This solution may or may not help you (no harm in trying), But its best recommended to contact support and take assistance if needed 🙂
Polycom VVX 411 Signing out Users at Random
Hello, We are about to roll out Polycom VVX411 phones using SfB but in our testing users are getting logged out seemingly randomly between 7-30 days. They do get an error "Exchange authentication failed. Sign out and sign in again." on their Polycom phones about 1-2 hours before the phone actually logs them out. We are running Polycom UC Software version 5.9.3.2857 We have MFA enabled for our end users also. We are using SfB and Exchange online, nothing on-prem. Has anyone seen or fixed this issue in their environment? Thanks!Skype for Business MOOCs (Massive Open Online Courses) - Available Now
Hi all! I wanted to share some great FREE training available to you called MOOCs (Massive Open Online Courses). The first of three Voice and the first of three Infrastructure Skype for Business MOOCs have been released on https://www.edx.org/. These new Skype for Business courses cover topics ranging from cloud voice planning and workloads to how to plan, design, configure, and maintain a Skype for Business deployment. . This is in addition to the Skype for Business Fundamentals MOOC that is already on https://www.edx.org/. Take a look at the courses below and share with your colleagues, partners, and customers. Skype for Business: Fundamentals - https://aka.ms/edx-cld228x-about Want to learn about Microsoft communications and collaboration solutions and products? Skype for Business provides a single platform for both meetings and voice at hyperscale. This course is an introduction to Skype for Business. By completing this course, you will learn about the vision, value, features and capabilities of Skype for Business. No previous knowledge is needed. Skype for Business: Voice Concepts and Planning - https://aka.ms/edx-cld233x-about First in a series of Skype for Business Voice courses, this course will teach you how to plan and deploy voice capabilities with Cloud PBX. This course will help you prepare for taking the “Deploying Enterprise Voice with Skype for Business 2015” exam (70-333). Skype for Business: Infrastructure Planning and Design - https://aka.ms/edx-cld230x-about First in a series of Skype for Business Infrastructure courses, this course guides you through planning and designing server components. This course will help you prepare for the “Core Solutions of Microsoft Skype for Business 2015” exam (70-334). We will continue to provide updates when the next Voice and Infrastructure courses are going to be available.
Audio Conferencing adding multiple dial-in numbers
Hi Everyone, Recently we rolled out S4B audio conferencing for our staff. However whenever they are creating any Skype or Team's meeting Only one dial-in number is displayed. How can I display more then one dial-in number from different countries. I can see the list of numbers in Microsoft bridge but unable find option to list multiple numbers. Thanks DivyangDifference between Common Area Phone and Phone System/PSTN licensing?
The Common Are Phone SKU continues to perplex me. What *doesn't* it come with? In other words, why wouldn't I just purchase a bunch of CAP licenses for my users who have no need for the O365 suite/email/SharePoint etc. but just need a phone with voicemail? Is that viable?
