Calling from Outlook contact create 2 calls in parallel
If you click to a phone number of an Outlook contact, Outlook instructs Teams V2 to make a call to this number. Since a few weeks, it always makes 2 calls in parallel to the same number. This is also reported in Team's call history: Depending how call target handles 2 incoming calls (forward to voicemail, busy, etc), target may not be reachable. First call from Teams to target starts and will short later ring on target. A few milliseconds later, a second call is started by Teams. You can hear Teams "call end" sound, On your Screen you may only see one call to this target, but this is the second call. The first one is no longer visible. If target sends a "Busy" for second call, you get a "Busy" notification. If target forwards 2nd call to voicemail (Voicemail on Busy, Forward on Busy), you can "talk" with target's voicemail, while the first call is still ringing on the target. If target answers first call, it gets immediately disconnected. It looks like a bug in Outlook/Teams integration. Behavior is cased by creating 2 calls to same target at the same time. Until now, I did not found a workaround. Has someone found a fix or workaround for this?
Sync with outlook contact, Still be an issue?
Hi everyone, One of our users are having issues syncing outlook contacts with Teams. I have searched here and found that quite a number of people had the same issue in the past and wonder if anyone found exact answer for the solutions. We have tried everything as suggested in other posts. Tried to add company name and all other fields, restarted Teams, tested on other machines but nothing works. It only shows some internal people under Teams contacts. He has got more than 800 contacts in outlook but nothing has come up under his Teams contacts. I saw from the other post that this issue has been raised and Microsoft support will resolve it by 30th September but it has not been fixed yet. Did anyone has got an update from Microsoft re this or workaround solutions? It is so annoying and makes him frustrated as he doesn't know where he gets calling from and have to manually enter the phone number when he calls out. Thanks, Damian
