Teams Phone
10 TopicsBLF Speed Dial with Teams Phone
I have a customer who is in the process of migrating from Cisco BroadSoft to MS Teams calling and has requested BLF functionality for the PAs. I recommended the EXP50 sidecar but have been told that the BLF functionality is not available when EXP50 is used with an MS Teams phone. The customer basically wants to have the BLF presence of the user and the ability to be able to pick up the call made to the monitored user by pressing the BLF Speed dial key on the sidecar. Question: Is that functionality available with a Teams phone and if not can it be achieved by using the EXP50 with a SIP phone registered via MS SIP Gateway?Solved2.9KViews1like2CommentsSend phone call from an Auto Attendant option straight to a user's voicemail
How can I set an Auto Attendant option to go straight to a user's voicemail? For instance: "Press 1 for John" (goes to John's number and rings his phone) "Press 2 to leave a voicemail" (goes straight to John's voicemail without ringing his phone) I see an option for a 365 Group Voicemail, but I just want one particular user's voicemail.Solved1.2KViews1like1CommentHandling Multiple Phone Calls in Teams
Handling multiple calls at the same time in Teams Phone is a very painful experience. Users often end up losing one of the calls. This there anything in the roadmap about addressing this? This is actually the main reason we are not deploying Teams Phone across our company.1.7KViews1like1CommentTeams device phones missing and offline
I have deployed approximately 60 teams' phones such as Poly CCX400 and Yealink MP54. I noticed only 53 are showing in the portal and 7 are missing but are working on site (one of them is on my desk). Also, after the last firmware was pushed out, half of them now show as "Offline". However, we have physically checked some of the phones, they are online and are completely working even though they are offline on the portal. I also have two phones (Yealink-MP54) that have been updated and one shows the offline error and the other functions normally. I do not know if this is a device issue or a team's issue. All phones are working but the status is just not accurate. LinusCansby I really need an urgent reply. Thank you.6KViews1like2Comments