Surface Pro 6 - Microphone stopped working in Skype for Business
Hi, i have a very annoying Problem with a Surface Pro 6 losing the Microphone during a Skype session with Plantronics Device (Callisto 610-m)! The Surface works fine and has all latest updates installed. The Surface uses a Surface Dock Connector with latest Firmware (verified 10.09.19). The users initiates a SfB session and can make a conversation for about 10-20 seconds. Then Skype says that the Microphone stopped working. After some attempts (disable/enable Mic) it´s working for a few minutes. The Surface Pro 6 uses Windows 10 Enterprise (18362, latest updates) and Skype for Business with a Plantronics Device. We use a lot of Plantronics Calisto 610-M Skype for Business devices in our Company on differnent Client. These Clients are Dell Optiplex, Dell Precsion and Lenovo Laptops. I already switched the 610-M with other devices in house, the error is still the same. The 610-M is connected to the Surface Dock. The user still hears the interlocutor on the 610-M Speaker, but microphone stopped. Has anyone an idea? thanks in Advance Jürgen