Skype Room System - Cannot fetch calendar
Hi, We have a about a dozen Skype Room System units (both the Surface and Lenovo Hub 500) deployed in our environment, installed with SRS version 4.0.64.0, Windows version 10.0.16299.785 and they all have the error message "cannot fetch calendar". Some background history: This message appeared during a Exchange on-prem -> cloud migration, and was expected because of our autodiscover records still pointing to the on-prem server. It was also expected that it would be fixed by itself once we updated our autodiscover records to point to the cloud, but unfortunately this did not solve the problem. We are currently running on a Skype for Business 2013 server on-prem, and Exchange Online (hybrid) Troubleshooting: I first thought this was autodiscover related, because of what i mentioned above. I have tried to manually add the cloud autodiscover server to the hosts file a few of the systems, that did not help. Further step was checking that the licensing in Office 365 is ok, all accounts have E3 license. Installed Office 365 proplus on a few of the systems, to check if sign-in to to a normal desktop version of SFB worked and it did. The SFB client read the calendar and everything worked as it should. Created a new meeting room account in the cloud Re-installed one of the systems (worth a shot) Now, if i try with a room mailbox account only existing on our on-prem server, it works. I have looked through many SRS articles here with the same problem, and i noticed someone mentioned that it was ADFS related, but i am not sure where to look. At this point i am lost, and am hoping one of you brilliant people could help me out. Also, happy new year!SRS V3 Logitech SmartDock and HDMI Video, Audio issues when hosting screen sharing from dock to TV
We have been doing a PoC with Logitech's SmartDock Skype Room System (SRS 3.0.15.0 on W10 1703, October 2017 firmware on the dock) and have experienced an issue with video and audio quality degradation as soon as screen sharing is enabled on the SRS in the meeting with HDMI video input from a laptop. We can reproduce the issue whenever connected to a Samsung smart TV using HDMI, or DisplayPort to HDMI adapter, and 55" (UN55MU7000FXZC) or 65" TV models (UN65MU6290F). If screen sharing is not from the SRS (i.e. if it is from another meeting participant) there is no issue. Single display or dual display makes no difference. The issue does not occur when we use: a Benq LCD projector; or, a second SRS room, an LG commercial TV with the same software. We have been unable to get an explanation for why this is happening so far. It seems the recommended models from Logitech are all commercial TVs which is somewhat limiting. This is what we have received from Logitech: "Here is a list of the displays that we and Microsoft have found to work properly. 70” Sharp Aquos 208U1406031 65” SMART SPNL-6000 or SBID8065i-G5 ELO EL4201 55” Samsung DB55E HP Compaq L2105TM 3M, Product: M1866PW Model: 98-0003-3726-5 LG Flatron 55WT30MS-B We have not kept an accurate list of failing displays, but do know that the following are failing: 55” Sony XBR-55X850D Insignia models Some Samsung models."
Skype rooms v2 calender not showing
Hi There I have a problem with a newly setup of skype rooms V2. The device is not displaying the calendar "calendar cannot be displayed The setup was done following the https://technet.microsoft.com/en-us/library/mt790554.aspx the following licenses and log files are attached.
SRS v2 Whiteboard content viewing
Does anyone have any information regarding the possibility of SRS v2 being able to view the Whiteboard Content presentation from another skype user in a meeting? I understand the unavailability of interaction with the whiteboard, but not being able to view it altogether in my mind is a pitfall. As an aside, is there going to be support for SRS v2 to be able to participate/view polls and Q/A? any input on this topic would be greatly appreciated as I cannot seem to find any documentation that addresses Whiteboard and other Content viewing in the SRS v2 Smartdock configuration. thanksSFB Room System - How to join Skype Meeting Broadcast
Hi, We have a series of Logitech SFB Room Systems. We'd like to know how to create a SFB Meeting Broadcast which can be joined from the room as per a normal SFB meeting. Currently SFB Meeting Broadcasts show as not a kype Meeting and the only way to join them is to invite each room just before the meeting from the online event console. This isn't ideal as we would like staff to be able to walk into the room and join directly rather than be invited (call each room) independently. In addition, is it possible to associate a dial in number to a Skype Broadcast Meeting? Any assistance would be fantastic. Thanks - Nick
Problem signing in to Skype Room Systems v3.1.104.3
Hi We are testing out a setup with a surface pro and a logitech smartdock in our meeting room. I've followed the installation instructions point to point with the imaging process. We have an exchange online setup with a skype for business server beeing run by another company (Telenor), most likely on premise. The problem is that i cannot log in properly on the device. I'm getting up a synced calender, but i'm getting this message: "We can't sign you in because the server couldn't be reached or the server version is incompatible with the device". I can successfully login with this user on a sfb client. I've read the logs in snooper and i'm getting three different errors: "05/14/2018|07:44:49.842 2014:14F4 ERROR :: Unexpected null pRDPSession!" "05/14/2018|07:44:52.319 2014:14F4 ERROR :: HRESULT failed: 80070032 = hr . failed to get device property MM_DP_LOCATION" "05/14/2018|07:44:52.319 2014:14F4 ERROR :: HRESULT API failed: 80004005 = hr. ParsePidVidMi" And in the skype room system event log file i'm getting both 3001 and 2001: "{"Description":"Network status : Healthy. Exchange status : Connected. Signin status: Unhealthy. ","ResourceState":"Unhealthy","OperationName":"Heartbeat","OperationResult":"Fail","OS":"Windows 10","OSVersion":"10.0.16299.192","Alias":"","DisplayName":"","AppVersion":"3.1.104.0","IPv4Address":"192.168.100.97","IPv6Address":"","IPv4Address2":"172.25.144.145"} "{"Description":"Conference Microphone status : Healthy. Conference Speaker status : Healthy. Default Speaker status : Healthy. Camera status : Healthy. Front of Room Display status : Unhealthy. Motion Sensor status : Healthy. HDMI Ingest status : Healthy. ","ResourceState":"Unhealthy","OperationName":"HardwareCheckEngine","OperationResult":"Fail","OS":"Windows 10","OSVersion":"10.0.16299.192","Alias":"","DisplayName":"","AppVersion":"3.1.104.0","IPv4Address":"192.168.100.97","IPv6Address":"","IPv4Address2":"172.25.144.145"} We are not connecting through a proxy, and i've tried to connect on different networks to rule out firewall issues. I hope you can offer some help, i've been having this problem for a while now. Sincerely
Skype Room Systems App - force update
How do I force update the Skype Room System app? If I let the device sit over night it will update but need to force update on demand. I've read that it's possible to update from the Store but I haven't been successful finding the app and updating. Is there a documented procedure?
Cortana for Surface Hub and Skype Room Systems Conference Join
For Surface Hub and Skype Room Systems, does anyone have insight into if the use of Cortana is possible now, or planned? I’ve done some searching and have not found any mention of Cortana in Microsoft articles regarding Surface Hub or Skype Room Systems. This seems like a natural functionality that would be in the product… e.g. walk into a Surface Hub conference room and say “Hey Cortana, start the 11:00am meeting”.
