Account Recovery Request
I've been trying to recover my hotmail.com email address. I was able to reset the password using my mobile number. But when I sign in again, it is blocked again. When I try to recover using my mobile number: (Try another verification method. That verification method isn't working right now. Please try another method.) I submitted 3 recovery forms already but were unsuccessful. My hotmail.com account is only being used as a receiving email address of important bank emails. I don't remember sending any email. I need help to call or chat with support.
Recovery does not work for suddenly blocked hotmail account
Hi, I try to help a friend who is suddenly locked out of his hotmail account. The account was made very long ago, so unfortunately the recovery emailadres doesn't exists any more. We did the complete recovery process (twice already) and were able to give exact emailadresses and email subjects like requested. Immediately after submitting we received this: We have determined that the information you provided was not sufficient for us to validate your account ownership. This cannot be reviewed by a person in zero seconds. And the automated system clearly fails! What extra info can we give? Also: We have taken the additional step of blocking your account until we can verify you as the account owner. This will prevent any further use of the account and protect you from any possible malicious activity. So the blocked account is extra blocked? How can we access the account again? The owner is not good with computers (that's why I help him) but he needs his account for important documents like his paychecks, contracts, tickets... Thanks, any help is appreciated!