Teams PSTN phone number, AD telePhoneNumber and WorkPhone in SharePoint association
Is there a way to display Teams PSTN phone number in SharePoint/Delve people directory? Currently, SharePoint displays workPhone which maps to telePhoneNumber/OfficePhone in on-prem AD. Also, which number is displayed in Teams person contact card. Is it the PSTN one or the AAD phone attribute?Hold Resume MS Direct Routing
Hi, I'm building a new SBC for direct routing with media bypass enabled and can handle REFER method internally and externally so all my call transfers are working just fine. But I'm facing a problem with PSTN HOLD/RESUME scenario ! sometimes it works and sometimes it's not without a single change in the SBC configuration. for any inbound/outbound call from/to teams by clicking on HOLD in teams the following happens when it works MS SIP proxy sends a REFER message internally with x-m and x-t records SBC responds with 202 Accepted SBC sends a new Invite "new dialog" back to MS SIP proxy SBC sends NOTIFY messages 100,180,200 which are all accepted and I hear ringing for 1-2 secs then music on hold starts which is a bit strange from MS but OK for now. MS SIP proxy ends the other leg with a BYE message as the call was transferred to MOH When clicking resume and it takes about 2-3 seconds MS SIP proxy sends a new invite with the same above details with a REPLACE that will replace the MOH call id , from/to tags with this new invite to resume the call and it's handled perfectly from the SBC and call is resumed. When it doesn't work (just randomly without any SBC change) Same scenario in the REFER but MS SIP proxy doesn't send the BYE message when the call is transferred to MOH and the mess starts I'm still on the call leg and when click RESUME MS tries to re-invite the call which is not valid and I got disconnected while the other leg is still there. when disabling media bypass and disabling REFER from the allow SIP methods both transfers and hold/resume scenarios works with only re-invites from MS SIP proxy and they are perfectly fine. anyone facing these problems with REFER and Media Bypass enabled ?
Detailed PSTN user reporting
With remote working being the norm at the present , we have adopted Microsoft Teams to handle our incoming / external customer calls, is there a recognise way now to report on the individual stats of a user or a group of users in the same team? for Example , Total incoming calls for user/team Total external calls for user/team Calls taken in the Day/Week/Month/Year for user/Team Average duration of a call in the Day/Week/Month/Year for user / Team Total duration of a calls in the Day/Week/Month/Year for user / Team Can anyone else relate to this question? thanks ChrisCustomized name display for Resource Account
Good day, I am struggling to customize a name display when a user makes an outbound call on behalf of a Resource Account. Currently our Resource Accounts are built with a display name of 'CompanyABC Purchasing', 'CompanyABC Operations', etc. As the first 15 characters are delivered to the PSTN, we would like to only display the name 'CompanyABC' instead of 'CompanyABC Purc' and 'CompanyABC Oper'. We attempted to modify the display name by adding five spaces after CompanyABC and then continuing with the remainder of the name, but only one space is shown once the update has been saved. We can build a test Caller ID Policy, but I am unsure how to apply it to the Resource Account or the associated Call Queue we are using for our teams. Any suggestions on how this can be completed? ShaneCall screening inbound calls (like Android)
Does Teams support inbound call screening, especially for PSTN calls? My Android phone offers the ability to find out who is calling before I answer. I can see speech to text translation in real time. Is this a feature? Trying to cut down on spam and unsolicited calls. I get tons per day.
Teams rejects call with error 422
Hi all, I'm having some trouble with calling from a Swyx pbx to Microsoft Teams direct routing. When I place a call from Swyx pbx to Teams, the call get's denied. When I checked the logs I noticed the following: 422 Session Interval Too Small error Teams is rejecting the call because Swyx is sending a 90 sconds field in the Session Expires Header. I searched the web for adjusting the allow Session Expire field in Teams but can't find anything. According to this document: https://urldefense.proofpoint.com/v2/url?u=https-3A__datatracker.ietf.org_doc_html_rfc4028&d=DwQFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=bdJuGgXBNv0oDSVCTB7425Pr5HE_IuvCvTQjeMBSyCY&m=Zhit76GWb3DmbRr8CyjjghCgJs-1NPqU-VoW9OGEmtc&s=K1xEJ3gnHuUcjX2iTfjRR6d_HICQJe5jTpmNfanBp-s&e= The rule is to have at least a 90 seconds Header. So Swyx does nothing wrong with that. Can anybody help me with this? Or point me in a good direction. Thanks!
Calling from Outlook contact create 2 calls in parallel
If you click to a phone number of an Outlook contact, Outlook instructs Teams V2 to make a call to this number. Since a few weeks, it always makes 2 calls in parallel to the same number. This is also reported in Team's call history: Depending how call target handles 2 incoming calls (forward to voicemail, busy, etc), target may not be reachable. First call from Teams to target starts and will short later ring on target. A few milliseconds later, a second call is started by Teams. You can hear Teams "call end" sound, On your Screen you may only see one call to this target, but this is the second call. The first one is no longer visible. If target sends a "Busy" for second call, you get a "Busy" notification. If target forwards 2nd call to voicemail (Voicemail on Busy, Forward on Busy), you can "talk" with target's voicemail, while the first call is still ringing on the target. If target answers first call, it gets immediately disconnected. It looks like a bug in Outlook/Teams integration. Behavior is cased by creating 2 calls to same target at the same time. Until now, I did not found a workaround. Has someone found a fix or workaround for this?
