Microsoft Teams Voice just got a major upgrade with the new PSTN call routing feature!
Microsoft Teams Voice just got a major upgrade with the new PSTN call routing feature! This new feature gives administrators more control over how PSTN calls are routed, which can help to improve call quality and reduce costs. The new PSTN call routing feature is a valuable addition to Microsoft Teams Voice. If you are an administrator for Microsoft Teams Voice, I encourage you to enable this new feature. https://networking-talks.blogspot.com/2023/07/microsoft-teams-voice-gets-enhanced.html to learn more about the new PSTN call routing feature in Microsoft Teams Voice. #MicrosoftTeams #Microsoft365 #PSTN #CallRouting #VoiceCommunication #microsoft365 #microsoftteams #microsoft #pstncalling #teamscalling
Detailed PSTN user reporting
With remote working being the norm at the present , we have adopted Microsoft Teams to handle our incoming / external customer calls, is there a recognise way now to report on the individual stats of a user or a group of users in the same team? for Example , Total incoming calls for user/team Total external calls for user/team Calls taken in the Day/Week/Month/Year for user/Team Average duration of a call in the Day/Week/Month/Year for user / Team Total duration of a calls in the Day/Week/Month/Year for user / Team Can anyone else relate to this question? thanks Chris
Call screening inbound calls (like Android)
Does Teams support inbound call screening, especially for PSTN calls? My Android phone offers the ability to find out who is calling before I answer. I can see speech to text translation in real time. Is this a feature? Trying to cut down on spam and unsolicited calls. I get tons per day.
