Duplicate Contacts with Save Contacts option Outlook iOS
Hi All, my firm has recently migrated to o365 and are still rolling out, we're having some huge issues with regards to people personal contacts syncing from Outlook iOS to Native contacts, Scenario: We enable the Save Contacts option. Outlook app then saves a copy of the contacts to the users iCloud account, that then syncs to their local device. The Problem: Many of our users, mainly the senior ones who have x thousands of contacts 2-7k contacts when they enable this setting either have 1 or 2 or all 3 of the following issues. 1) Not all their contacts sync, the client gives up and becomes extremely slow even leaving for a day /night. 2) Duplicates, triplets or quadruplets of contacts all with the same information appear.. have many screenshots. 3)The contacts that successfully sync to the local device have a note in under their emailed address called Outlook and links to the person in the outlook app. The address starts like this ms-outlook://people/<random number>. Well, these links do not link to the correct user in the outlook app. e.g clicking Joe Blogs Outlook link - opens the Outlook app and links to John Doe. Troubleshooting Tried 1) Disable Save Contacts wait for them all to remove form iCLoud then re-enable. 2) Try Reset sync from within the app ( never works) 3) Exported users contacts into a clear test account and a clean new device.. all the above problem still exists... its truly a phoneme. I've opened a ticket with Microsoft and has been open for over 1 month, and still waiting on any helpful response from them. Any advice, this issue is becoming out of hand. Thanks
