Phone Audio option at "join now" screen not showing dial in info
Hello, everyone. When folks in our organization are at the "choose your audio and video settings for.." screen when joining a Teams Meeting in the desktop app, there are three "other join options" at the bottom of the screen. It used to be that when we selected the join by phone option, Teams would display both dial-in meeting info and the option for the meeting to call out to your phone. When selecting "phone audio" our users receive one of two errors: "Your speakers aren't working" OR "Phone audio isn't available unmute your mic for meeting audio." We had to recently disable "dial-out from meetings" on all users with an audio conference license due to outbound minutes issues (Teams Admin> Users> open user> Account/Audio Conferencing> Edit> Dial-out from meetings> Don't allow) but this shouldn't prevent us from seeing the dial-in info, correct? I turned this option back on for another user but the issue persists so I think not. If you've joined the meeting but want to see the dial-in info, we see a message that says "info pane is disabled by policies." This appears to be a known issue from 2017 with no resolution. Meeting Info panel is not showing up intermittently. Meeting Info panel may not show in Teams client when users are trying to look up for conference bridge phone numbers or conference ID. Look at meeting details or Outlook calendar to view conference bridge phone numbers or conference ID. 9/25/2017 Its cumbersome to have users go back to their Outlook invite to view the dial-in info. Its also cumbersome to leave the meeting and select the meeting info option to then view the info. So looping back to the original question, any idea why we're receiving these error messages when selecting the "phone audio" option? Why is the option here in the first place?
