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1 TopicUser unable to receive external emails after changing the last name (email)
Hello, we have a user who changed his last name, and for that reason we changed the last name and email address in Active Directory in hybrid mode (I mean the SMTP address in the ProxyAddress attribute). Changes are properly synchronized and visible in Azure AD, Microsoft 365 and Exchange Online. After this change, the user is unable to receive external emails (he can only receive emails from our domain). All other users regularly receive emails, so this user is an isolated case. We have had surname changes before and everything worked properly. Neither UPN nor SAM Account was changed for the user, only the primary SMTP address. All settings related to receiving external emails for the user have been checked and no forwarding rule has been included. When an e-mail is sent to the user from an external e-mail, we receive a message about the impossibility of delivering the e-mail. Does anyone have any idea why the user does not receive external emails after changing the last name and email? Kindest regards LeonSolved5.1KViews0likes5Comments
