Deep-link call in MSTeams custom app works on desktop BUT FAILED on iOS and Android
Hi All, Our application provides the facility to make call between contacts. To start communications, we have used deep links. These deep links are working fine on desktop and chrome clients. But when same application is running on iOS or Android, It always fails. users to make deep-link call raju.panwar@Agnity263.onmicrosoft.com. I also tried by converting it in small characters but same issue persists. When start executing deep link, It displays avatar and display name correctly in desktop application when call is working fine. BUT when call is failed, it displays avatar and known user. How can I fix it? Please suggest.
Deep Links not working when the userPricipalName has uppercase letters
We have been trying to use teams deeplinks https://docs.microsoft.com/en-us/microsoftteams/platform/concepts/build-and-test/deep-links Only the call and chat ones, found that for some users where the userPricipalName is sentence case e.g. Joe.Bloggs@mycompany.com the call deeplink fails but the chat one works fine. Found for a a few users where the userPricipalName is all lower case the call and chat works as it should. I have tried putting the email all lower case in the deeplink but this return the same message "There's a problem with the link Try contacting the person who shared it." The users are syncd from on prem AD to Azure AD. As the chat link works fine, I'm reluctant to update AD userPricipalName to lower case to resolve the issue as it looks as though something different occurs on calling the call deeplink than the chat one. I can't see any other reports but guessing that may be down to limited use of deeplinks, our use case is to promote the use of teams. Anyone experienced anything similar?