Two MS partners supporting one customer, but only one gets recognition for MAU growth !!
Hi community, I was very surprised to learn that for the given scenario below, a MS partner will get not any recognition for deployment and MAU growth. This was confirmed by MS Partner Support. Do you have similar experiences? Ralf Scenario: 1. Customer C has two MS partners: partner p1 provisions all licences, partner p2 deployed the D365 CE solution and provides ongoing enhancements and BAU support. 2. The license agreement is CSP (not EA!) Recognition of each partner's work: 1. Partner p1 gets recognition for Net Customer Add (CSP) and for MAU growth (that's ok) 2. Partner p2 gets no recognition at all, neither for deployment nor for MAY growth (surprise, surprise) In other words: The work partner p2 is doing to drive adoption and growth is not viable from a partner's membership perspective; partner p2 should consider handing over the work to another partner.Customer Success Series | March 28 to June 20, 2023
Customer Success Series: March 28 to June 20, 2023 Uncover partner benefits impacted by Customer success, learning how to drive service revenue from new & expanded opportunities from existing customers. Stand out from the competition and increase your customer reach by attaining solution partner designation. Optimize Financial performance by leveraging partner incentives with high levels of automation for innovative customer and agent experiences. This series will provide insights, best practices, and know-how expertise to boost the adoption of the Dynamics 365 business applications. Session dates March 28, 2023 April, 25, 2023 May 23, 2023 June 20, 2023 Drive deep skills applications with Business Applications Learn how to create your adoption plan and address major building blocks including strategy, team, readiness, and best practices. A key takeaway will be access to Microsoft’s Adoption Planning Playbook that our Customer Success Team leverages for our customers to drive digital adoption. During this workshop, you will gain insight into: Gather and review preparation materials including how to develop a Customer Success practice Customer engagement Value realization delivery Value path and value confirmation Register today!
