Forum Discussion
Customer Success Series | March 28 to June 20, 2023
Customer Success Series: March 28 to June 20, 2023
Uncover partner benefits impacted by Customer success, learning how to drive service revenue from new & expanded opportunities from existing customers. Stand out from the competition and increase your customer reach by attaining solution partner designation. Optimize Financial performance by leveraging partner incentives with high levels of automation for innovative customer and agent experiences. This series will provide insights, best practices, and know-how expertise to boost the adoption of the Dynamics 365 business applications.
Session dates
- March 28, 2023
- April, 25, 2023
- May 23, 2023
- June 20, 2023
Drive deep skills applications with Business Applications
Learn how to create your adoption plan and address major building blocks including strategy, team, readiness, and best practices. A key takeaway will be access to Microsoft’s Adoption Planning Playbook that our Customer Success Team leverages for our customers to drive digital adoption. During this workshop, you will gain insight into:
- Gather and review preparation materials including how to develop a Customer Success practice
- Customer engagement
- Value realization delivery
- Value path and value confirmation