Managed Home Screen Woes
Setting up a Company Owned Dedicated (kiosk) Android device can be a bit challenging to get just right. After several hours of reading Reddit, Microsoft, and Personally owned blogs and threads, I figured I would consolidate everything I have found to hopefully have this show up on someone else's Google results. (Main link for Managed Home Screen Configuration: https://learn.microsoft.com/en-us/mem/intune/apps/app-configuration-managed-home-screen-app ) Calling issues with Managed Home Screen The Issue: Devices were able to receive phone calls, but the only notification was in the default system's notification tray; this was while the device was locked and unlocked. This posed an issue as we would like to 1) disable the default system tray and 2) We need at least the phone to light up when it was locked to let the users know they're getting a call. The Solution: After researching it is my assumption that the underlying issue is that while the phone is managed, and enrolled as a Company Owned Dedicated Device, for some reason the UI elements are NOT identified as managed items. So the administrator must deploy the following applications as Android Enterprise System Apps and set them as required installs: com.samsung.android.incallui --- I named this Call UI, Publisher Android com.android.server.telecom --- I named this Telecom (1 of 2 Req for Phone App), Publisher Android com.samsung.android.app.telephonyui --- I named this Telephony UI (2 of 2 Req for Phone App), Publisher Android (Yes, these are probably not the "Android Designated Application Name" but that's what they're staying as in my tenant.) That's it. Done. Phone was able to receive calls with the normal quarter of the top screen notification, as well as a full screen notification if the device was locked. However, some previous research also let me to these other items that may help someone else from googling: The Android Phone App Package ID / Android Phone App Bundle ID / Samsung Phone App is: com.samsung.android.dialer --- I named this Phone, Publisher Samsung (unsure for Google, Motorola, etc phones, this works for Samsung) This needs to be set as required as well, and assumedly placed on the managed home screen for the user to make calls (unsure if it is needed to receive calls only... if you have some type of use case for that?). Most predominant links relating to the issue: Article 1: https://www.reddit.com/r/Intune/comments/t427kv/shared_android_phonecalls_from_kiosk_mode/ Article 2: https://www.reddit.com/r/Intune/comments/vxw8xn/comment/ifylsaz/?utm_source=share&utm_medium=web2x&context=3 Managed Home Screen Conflicts App Configuration Policies currently don’t really show you any information as to why or what a conflict is; just that it’s conflicting (thanks, Microsoft). Some common issues I’ve seen around is that while some configurations are available in both the Device Configuration Profile and the App Configuration Policy; you should not apply these settings in both places (see the tables of configurations on the Microsoft doc for Managed Home Screen at the top of this article). Personally, I like having the configurations setup as: Managed Home Screen App Config Policy: Configuration Key Value Type Configuration Value Exit lock task mode password string 123456 MAX time outside MHS integer 600 MAX inactive time outside MHS integer 180 Enable MAX time outside MHS bool TRUE Enable MAX inactive time outside MHS bool TRUE Enable easy access of debug menu bool TRUE Define Theme Color string light Applications in folder are ordered by name bool TRUE Application order enabled bool TRUE Device's serial number choice {{SerialNumber}} Show device name bool TRUE Show Device Info setting bool TRUE Show Volume setting bool TRUE Show Flashlight setting bool TRUE Show Bluetooth setting bool TRUE Show Managed Setting bool TRUE Show Wi-Fi setting bool TRUE Battery and Signal Strength indicator bar bool TRUE Set device wall paper string https://i.imgur.com/OPlCeFG.jpg Lock Home Screen bool TRUE Enable notifications badge bool TRUE (Exiting Kiosk mode is then within the Device Managed Settings > i > Exit Kiosk Mode with the ‘Exit lock task mode password’ pin.) Dedicated Device Configuration Policy: (In my experience, this is an overview of the settings that should / shouldn’t be set with Managed Home Screen. This is not all the settings, that’s a lot of typing. But this will give you a good start. I am sure not all of these affect the Managed Home Screen as well, but at least the ones under Device Experience do.) General: Permission Policy – Default Date and Time – Block Factory Reset, Status Bar – Blocked Skip first hints – Enable Power Button Menu – Block System Error Warnings – Allow Enabled System Navigation Features – Home and overview buttons System Notifications and Information – Show both Device Experience: Enrollment Type – Dedicated Device Kiosk Mode – Multi-App Custom Layout – Enable (Note: all of these apps need to be deployed and set as required) App Notification Badges – Enable Virtual Home Button thru Wi-Fi Configuration– ALL Not Configured (as these are configured within the App Configuration Policy!) Bluetooth, Flashlight, Media, Quick access to device info – Enabled Managed Home Screen Background I found that the best place to configure this is only within the App Configuration Policy. The main issue everyone seems to face is that the image URL must end with a ‘.jpg’. This is very easily overcome; find an image on Google, Download it, Go to Imgur, Upload it (watch your ad), Right click it afterwards, then click Copy Image Link. Boom imgur.com/somerandomletters.jpg Finding the Android App Identifier Honestly, this is a lot more complicated than it needs to be. Note: Adding the Managed Home Screen app to the Home Screen shows up as Managed Settings and works great. Here’s a list of the common ones: App Name Store URL App Identifier Calendar https://play.google.com/store/apps/details?id=com.samsung.android.calendar com.samsung.android.calendar Camera https://play.google.com/store/apps/details?id=com.sec.android.app.camera com.sec.android.app.camera Clock https://play.google.com/store/apps/details?id=com.google.android.deskclock&hl=en-US com.google.android.deskclock Gallery https://play.google.com/store/apps/details?id=com.sec.android.gallery3d com.sec.android.gallery3d Google Play Store com.android.vending Microsoft Intune https://play.google.com/store/apps/details?id=com.microsoft.intune&hl=en-US com.microsoft.intune Managed Home Screen https://play.google.com/store/apps/details?id=com.microsoft.launcher.enterprise&hl=en-US com.microsoft.launcher.enterprise Microsoft OneDrive https://play.google.com/store/apps/details?id=com.microsoft.skydrive&hl=en-US com.microsoft.skydrive Microsoft Outlook https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en-US com.microsoft.office.outlook Microsoft Teams https://play.google.com/store/apps/details?id=com.microsoft.teams&hl=en-US com.microsoft.teams Phone https://play.google.com/store/apps/details?id=com.samsung.android.dialer com.samsung.android.dialer Samsung Notes https://play.google.com/store/apps/details?id=com.samsung.android.app.notes&hl=en-US com.samsung.android.app.notes Settings https://play.google.com/store/apps/details?id=com.android.settings com.android.settings There were a LOT of articles and treads I read about these issues and I cannot possibly find them all again to post here. But here are a few to try and give credit: https://learn.microsoft.com/en-us/mem/intune/apps/app-configuration-managed-home-screen-app https://www.reddit.com/r/Intune/comments/t427kv/shared_android_phonecalls_from_kiosk_mode/ https://www.reddit.com/r/Intune/comments/vxw8xn/comment/ifylsaz/?utm_source=share&utm_medium=web2x&context=3 https://github.com/petarov/google-android-app-ids (Some of these are incorrect for my use cases (needed Android apps not Google Apps)) https://learn.microsoft.com/en-us/mem/intune/configuration/device-restrictions-android-for-work?WT.mc_id=Portal-Microsoft_Intune_DeviceSettings https://learn.microsoft.com/en-us/mem/intune/apps/apps-ae-system#enable-a-system-app-in-intuneAndroid Enterprise (fully managed) App installation stuck at pending
Hi everyone I have an Android Device enrolled with the Android (fully managed) profile. There are several Apps that get deployed to this device. However, the installation stuck at "pending" as seen in my screenshot. After I click on the pending App, the Play Store opens. Then I click on cancel and then install. After that the App gets installed. My Managed Google Play Store Apps in Intune are all Required and targeted to "All users". The Apps get automatically installed on my personally-owned work profile Phones without any issues. When I look under Device install status from the deploying App, I see the device with Status "Failed" and Status Details "The application failed to install, possibly because of insufficient storage or an unreliable network connection. The installation will be retried automatically. (0xC7D24FBA)" Does anyone face the same issue or know how to solve it? Thanks for your help ❤️Corporate-owned dedicated device with Azure AD shared mode Supported apps
Hi, Case: Currently I am configuring "Corporate-owned dedicated device with Azure AD shared mode" for a customer. I am using Samsung Galaxy Tab S7 FE (Android 11). The base configuration works, the authentication against azure AD works, apps are pushed and installed. The Managed Home Screen app works. Problem: After logging off the user, the device shows the sign in page. After logging in with a different user the only apps that are really logged out and re login with the new authenticated user are MS Teams and Outlook. However most apps don't sign off/close correctly after logging off/in. For example in Edge the authenticated user is still the first signed in user. Even if I configure "Clear local data in apps not optimized for Shared device mode" in the device restriction profile. Question: What apps are supported at the moment and is there a list of apps, and are there going to be more apps available(when)? And are there any workarounds maybe? Ps. its my first post 😉
The Manged Home Screen app no longer provides access to installed apps
We have a kiosk profile which uses the Managed Home Screen app. We deploy 3 apps to the device upon enrollment and they were previously visible on the home screen. A week ago, the problem arose where the apps are no longer visible on the home screen. When accessing the diagnostic screen (tapping the back button 15 times) I can see that the apps are actually installed on the device. Performing a re-sync does not alleviate the problem. Exiting Kiosk mode is also not possible as the option to provide a pin is not available. The device is visible in the portal. What other troubleshooting steps can I take?
