Shifts Conflicts Messages
Good morning, We have been recently experiencing a very large number of conflict messages on Shifts. It appears this issue emerged after the latest update. The most common conflict we are getting is a message that says "Person's name isn't available on date". I have looked high and low to try and find if Teams allows you to set your own availability and have found nothing. This issue is particularly problematic when time off requests are made as it creates a conflict for every day. I have over 50 folks on my schedule... Any help is appreciated. Pic attached.
Shifts Conflicts due to Employee availability
Hi All, Every time I assign a shift to one of my agents, the shift appears with a warning sign and let me know that: "John isn't available during this shift that day. Availability on that day: 2pm-6pm, 7pm-11pm". I might have been that the agent was only available during those hours in the past, but now he is able to work those hours. I have checked how to change his availability with my Manager profile and I have called the employee who shared his screen to check where HE could change his availability. We were not able to find how to change his availability. So every time I add a shift on his timeline, I have this alert. How can I solve this? Is there another post with the solution that you could share with me? Many thanks Antoine