Chat Bot inside SharePoint Online Tenant
I wanted to let whomever may be interested know that I added a ChatBot from the SPFX extension samples to my SharePoint Online Tenancy. We are using the bot as a company knowledge base and it is getting high praise. We are keeping the questions/answers in a SharePoint list and periodically I'm exporting that list and importing into Microsoft QNA. Works great so far. Wish that I could just point to the SharePoint list directly and skip the manual export/import process. It works on mobile devices as well. If the bot gets a question it doesn't know, it gives a link to a Microsoft Form to let the team know by a Flow that sends the team an email. Here is a screen shot. I recommend this in your SharePoint Tenant if you have the know how.
