Building an Agentic, AI-Powered Helpdesk with Agents Framework, Azure, and Microsoft 365
The article describes how to build an agentic, AI-powered helpdesk using Azure, Microsoft 365, and the Microsoft Agent Framework. The goal is to automate ticket handling, enrich requests with AI, and integrate seamlessly with M365 tools like Teams, Planner, and Power Automate.Navigating the New AI Landscape: A Developer’s Journey Through the Noise
In this article, I share a developer’s perspective on navigating the ever-expanding landscape of AI tools. Grounded in the familiarity of .NET, we explore how Microsoft’s ecosystem—from Semantic Kernel and GitHub Copilot to MCP Server, Fabric, and low-code platforms—offers not chaos, but clarity. With the right mindset and the right tools, the AI frontier becomes not overwhelming, but empowering.
