Bookings doesn't create a Teams meeting - even if toggle Add Online Meeting is on
Hello everyone, I have the problem that no Teams-Meetings are created for a customer from Bookings. The Add Online Meeting toggle is enabled. The meeting is entered as a normal meeting in the calendar of the employee. My customer uses Microsoft Business Basis and Microsoft Business Standard as licenses. - Outlook Web Access is enabled. - Users are authorized to use Bookings. - Users have the status "Bookable" in Bookings. - Users can easily create online meetings in Teams. I look forward to your help. Kind regards Christine Trzaska
Bookings only shows 2 appointments in month view if more than 3 scheduled.
This is a strange design flaw I believe. I am not sure if it can be overridden or if Microsoft needs to adjust. If you look at "Month View" in bookings, but have more than 3 appointments scheduled that day, the month view will only show you 2 appointments UNLESS you click on that day. At that point it will show you the rest of the appointments in a new pane. The day in month view gives no indication that additional appointments exist though so users have no indication that there may be additional appointments they can't see without clicking into the day. Also note, if you have exactly 3 or less scheduled on a day, than all the appointments for that day will show. Some of our calendar appointments have no staff assigned, which may be impacting things. Week view and day view don't exhibit this behavior. Users expect experience similar to Outlook that shows a + sign in month view when more appointments exist than can fit in the box, so this will negatively impact users who are not aware).
Not possible to book appointments
Hi all At the moment, we can't book appointments in our bookings site. We get en error message "Please try again" The problem is, that the booking in the calendar is visible, but the customer who wants to make a booking get an error message, that's not possible to make the appointment. Is there a known issue at the moment? André
ICS file generated by MS Booking via MS Graph API Create Appointment contains unexpected contents
We have been using MS Bookings and MS Graph API (v1.0) for a while now via SDK (v4.52.0) - recently (as of a couple of weeks ago) one of our customers has raised that the ICS file generated when an appointment is created has started to contain more information than expected. Before this was reported by the customer, the ICS file would contain the "sevice notes" only, however now it is containing the following information, which is confusing end users: Customer Info -------------------- Name: John Doe Email: mailto:email address removed for privacy reasons Phone Number: 000000000 Booking Info -------------------- Service name: IT Support Location: { } Price: Free Custom Fields ---------------------- Buffer time: -------------------- Before: 0min(01:30 PM Tue, 18 Jul 2023). Time with customer: 01:30 PM Tue, 18 Jul 2023–02:00 PM Tue, 18 Jul 2023 After: 0min(02:00 PM Tue, 18 Jul 2023) Time zone:W. Europe Standard Time Internal Notes ----------------------- Original service note on create Kindly find below the request body for create appointment: POST https://graph.microsoft.com/v1.0/solutions/bookingBusinesses/{id}/appointments { "@odata.type": "#microsoft.graph.bookingAppointment", "customerTimeZone": "Europe/Berlin", "smsNotificationsEnabled": false, "priceType": "free", "startDateTime": { "@odata.type": "#microsoft.graph.dateTimeTimeZone", "dateTime": "2023-07-18T13:30:00.0000000+00:00", "timeZone": "W. Europe Standard Time" }, "endDateTime": { "@odata.type": "#microsoft.graph.dateTimeTimeZone", "dateTime": "2023-07-18T14:00:00.0000000+00:00", "timeZone": "W. Europe Standard Time" }, "isLocationOnline": false, "optOutOfCustomerEmail": true, "anonymousJoinWebUrl": null, "serviceId": "redacted", "staffMemberIds": [ "redacted" ], "maximumAttendeesCount": 1, "filledAttendeesCount": 1, "email address removed for privacy reasons": "#Collection(microsoft.graph.bookingReminder)", "reminders": [ { "offset": "P1D", "recipients": "allAttendees", "message": "This is a reminder for both customer and attendees" }, { "offset": "PT1H", "recipients": "customer", "message": "Please be available to enjoy your lunch service." }, { "offset": "PT2H", "recipients": "staff", "message": "Please check traffic for next cater." } ], "email address removed for privacy reasons": "#Collection(microsoft.graph.bookingCustomerInformation)", "customers": [ { "@odata.type": "#microsoft.graph.bookingCustomerInformation", "name": "John Doe", "emailAddress": "email address removed for privacy reasons", "phone": "000000000000" } ], "serviceName": "IT Support", "serviceNotes": "Original service note on create" } We have attempted to investigate possible settings both from within the SDK and on MS Bookings, but can't spot anything that might be related to this. We have also tested to create bookings via postman directly, and it results in the same behaviour. Only when the appointment is created through the calendar in MS Booking this information is not sent in the ICS. Is there any configuration setting which we can use to remove this information? When creating the booking manually through MS Bookings, this extra information is not in the ICS file - but only when it is created via the SDK or API only. Thank you !
Unable to edit appointments
We've been integrating the Microsoft Bookings platform into some of our processes however we've run into a few issues along the way that seem to be simple features for a booking platform that should already be implemented. We can't edit any appointments, either customer names or details. The entire appointment needs to be cancelled and rebooked. Is this a functionality that is not present in the platform? Thanks!
Bookings Google Calendar Invite for Appt is in Wrong Time Zone
We have the correct time zone listed for our Microsoft Bookings account and the automated reminder emails show the correct time zone. But when customers use the automated Google Calendar invite, it is showing the wrong time zone for their appointment. It says UTC instead of PST. I believe it is because you have the time zone listed as "(UTC-08:00) Pacific Time (US & Canada)" if you change the wording from UTC to PST I believe it would fix this issue. Google is pulling the first time zone it is seeing which is currently UTC. Please fix this.
Bookings: let customer decide time slot
I work as an interpreter and appointments can take up from 15 minutes to a few days. Is there an option in Bookings to let customers decide on the time duration or time slot for an appointment? I can hardly make 48 services for every 15 minutes in case someone wants to book me for 12 hours straight.Dienst mit 2 Mitarbeiter gleichzeitig in einem Termin | appointment that requires 2 employees same..
Gibt es eine Möglichkeit einen Dienst in Bookings zu erstellen, der 2 Mitarbeiter gleichzeitig in einem Termin voraussetzt? ---- Is there a way to create a service in Bookings that requires 2 employees to be in an appointment at the same time?
