Surface Support
I wanted to share my experiences with Surface support. I have both a Book and Pro4. Some questions from tech support: what at operating system are you running, last I checked only windows 10 works on these devices 2 hours with escalated support on how to setup multiple monitors with/without surface dock agents seem untrained The contractors Microsoft uses are poorly trained and do not seem to have decent troubleshooting knowledge. As I tweeted to Panos Panay, $2600 laptop with support you would expect from $169 chromebook. please Microsoft find a contractor that trains staff well, in my case, I will not engage with 1st level, what you describe as supervisors seem better trained that front level staff. in my opinion, your outsourcer is providing very little value!!