Getting Error when trying to Subscribe in Remote dekstop client

%3CLINGO-SUB%20id%3D%22lingo-sub-1222668%22%20slang%3D%22en-US%22%3EGetting%20Error%20when%20trying%20to%20Subscribe%20in%20Remote%20dekstop%20client%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1222668%22%20slang%3D%22en-US%22%3E%3CDIV%20class%3D%22lia-spoiler-container%22%3E%3CA%20class%3D%22lia-spoiler-link%22%20href%3D%22%23%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%20target%3D%22_blank%22%3ESpoiler%3C%2FA%3E%3CNOSCRIPT%3E(Highlight%20to%20read)%3C%2FNOSCRIPT%3E%3CDIV%20class%3D%22lia-spoiler-border%22%3E%3CDIV%20class%3D%22lia-spoiler-content%22%3E%3CDIV%20class%3D%22lia-spoiler-container%22%3E%3CA%20class%3D%22lia-spoiler-link%22%20href%3D%22%23%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%20target%3D%22_blank%22%3ESpoiler%3C%2FA%3E%3CNOSCRIPT%3E(Highlight%20to%20read)%3C%2FNOSCRIPT%3E%3CDIV%20class%3D%22lia-spoiler-border%22%3E%3CDIV%20class%3D%22lia-spoiler-content%22%3EI%20am%20getting%20the%20below%20message%20when%20I%20click%20subscribe%20in%20Remote%20Desktop%20client.%20Any%20suggestions%20on%20how%20to%20fix%20this%20issue%3F%3CBR%20%2F%3E%3CBR%20%2F%3EWe%20failed%20to%20update%20your%20resources.%20Try%20again%20later%20or%20contact%20technical%20support%20for%20help%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%20%3C%2FDIV%3E%3CNOSCRIPT%3E%3CDIV%20class%3D%22lia-spoiler-noscript-container%22%3E%3CDIV%20class%3D%22lia-spoiler-noscript-content%22%3EI%20am%20getting%20the%20below%20message%20when%20I%20click%20subscribe%20in%20Remote%20Desktop%20client.%20Any%20suggestions%20on%20how%20to%20fix%20this%20issue%3FWe%20failed%20to%20update%20your%20resources.%20Try%20again%20later%20or%20contact%20technical%20support%20for%20help%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FNOSCRIPT%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1222668%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Ee%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1376835%22%20slang%3D%22en-US%22%3ERe%3A%20Getting%20Error%20when%20trying%20to%20Subscribe%20in%20Remote%20dekstop%20client%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1376835%22%20slang%3D%22en-US%22%3E%3CP%3EAny%20help%2C%20please!%20I%20downloaded%20Remote%20desktop%20client%20on%20my%20Windows%2010%20home%20pc%20but%20the%20Subscribe%20fails%20with%20below%20error%20which%20blocks%20me%20to%20connect%20to%20my%20work%20windows%20VM.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERequest%20Id%3A%2014265e29-5455-42d3-9be5-0c4b0c9a3b00%3CBR%20%2F%3ECorrelation%20Id%3A%20a3d14527-40b1-4e56-9400-7c5cf153f916%3CBR%20%2F%3ETimestamp%3A%202020-05-09T17%3A11%3A46Z%3CBR%20%2F%3EMessage%3A%20AADSTS50020%3A%20User%20account%20'...%40outlook.com'%20from%20identity%20provider%20'live.com'%20does%20not%20exist%20in%20tenant%20'MS%20Azure%20Cloud'%20and%20cannot%20access%20the%20application%20'fa4345a4-a730-4230-84a8-7d9651b86739'(Windows%20Virtual%20Desktop%20Client)%20in%20that%20tenant.%20The%20account%20needs%20to%20be%20added%20as%20an%20external%20user%20in%20the%20tenant%20first.%20Sign%20out%20and%20sign%20in%20again%20with%20a%20different%20Azure%20Active%20Directory%20user%20account.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1380197%22%20slang%3D%22en-US%22%3ERe%3A%20Getting%20Error%20when%20trying%20to%20Subscribe%20in%20Remote%20dekstop%20client%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1380197%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F661970%22%20target%3D%22_blank%22%3E%40potatobun%3C%2FA%3E%26nbsp%3BPlease%20ensure%20you%20are%20signing%20in%20with%20your%20work%20account%20and%20not%20your%20personal%20account.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Occasional Visitor
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I am getting the below message when I click subscribe in Remote Desktop client. Any suggestions on how to fix this issue?

We failed to update your resources. Try again later or contact technical support for help
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2 Replies
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Any help, please! I downloaded Remote desktop client on my Windows 10 home pc but the Subscribe fails with below error which blocks me to connect to my work windows VM. 

 

Request Id: 14265e29-5455-42d3-9be5-0c4b0c9a3b00
Correlation Id: a3d14527-40b1-4e56-9400-7c5cf153f916
Timestamp: 2020-05-09T17:11:46Z
Message: AADSTS50020: User account '...@outlook.com' from identity provider 'live.com' does not exist in tenant 'MS Azure Cloud' and cannot access the application 'fa4345a4-a730-4230-84a8-7d9651b86739'(Windows Virtual Desktop Client) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

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@potatobun Please ensure you are signing in with your work account and not your personal account.