User cannot search in Windows Server 2019

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New Contributor

Users who log in for the first time cannot search in Windows Start menu (new profile).

On the second login the issue is no longer present.

search.jpg

 

Steps to reproduce:

  1. Create new local admin user
  2. Login using RDP
  3. Try search:

(search does not display results, search result area stays black)

 

We found out that just killing the SearchUI.exe process resolves the issue immediately (without re-login).

Someone recognozes this issue?

 

2 Replies
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@Iwan vd Meerendonk 

 

Good morning, buddy!

I had the same problem, I had to change the Windows registry. See if it helps you, here it worked perfectly.

 

1. In the Registry Editor (regedit) use the left sidebar to navigate to the following key:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Search

 

2. Right-click the Search icon and choose New > DWORD (32-bit) Value. Name the new value BingSearchEnabled.

 

3. Double-click the new BingSearchEnabled value to open its properties dialog. The number in the “Value data” box should already be 0—just ensure it’s still 0. Click OK to continue.

 

4. Below BingSearchEnabled, you should see CortanaConsent. Double-click this value to open its properties dialog. Change its “Value Data” box to “0”.

 

5. If you don’t see CortanaConsent, create it by following the same steps you used to create BingSearchEnabled.

 

6. You can close the Registry Editor now. If you search your start menu, you should now see only local results. If the change doesn’t take effect immediately, restart your PC.

 

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@lruiz91 ,

Sadly your solution did not work for us. We've started a support call to Microsoft. they gave us the following solutions for testing:

 GPO1

-User Configuration

                -Administrative Templates

                                -Windows Components

                                                -FileExplorer

                                                                -Turn off display of recent search entries in the File Explorer search box

 

GPO 2

 Workaround 2 (This one while disable email search):

-User Configuration

                -Administrative Templates

                                -Start Menu and Taskbar

                                                -Do not search communications