Same User is shown while opening a shared file

Copper Contributor

In our organization is a problem where we have shared files on a file server. Every time someone has an open document and another person wants to open this document, it shows that the same name, although this person hasn't anything open. The problem is that Microsoft Office shows the wrong name. This person is the first person alphabetically. I've already tried to contact with Microsoft Office support but they couldn't help me. Everything I found out in Google wasn't helpful at all.

This is my first time writing in a forum or discussion so I would be glad for some advice:)

Thanks for your help!

If you need some more information just ask!

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