Forum Discussion
Wim_R
Nov 25, 2019Copper Contributor
Windows Server 2016: Settings -> Accounts crashes
On a Windows server 2016 we recently installed, whenever ANY user goes to Settings -> Accounts, it starts loading and crashes. The event log shows an error every time (see below). All users are local and the system is not in a domain.
We have tried several things to resolve it, but the issue persists. Some things we have tried:
- creating a new user and testing it on there
- system file check (sfc /scannow)
- Windows trouble shooter (as well as the downloadable Windows update troubleshooter)
- reinstalling the Settings app (Get-AppXPackage | foreach {Add-AppxPackage -DisableDevelopmentMode - Register "$($_.InstallLocation) \AppXManifest.xml"})
Event viewer error log:
Faulting application name: SystemSettings.exe, version: 10.0.14393.82, time stamp: 0x57a55dc6 Faulting module name: usercpl.dll, version: 10.0.14393.2608, time stamp: 0x5bd1347f Exception code: 0xc0000005 Fault offset: 0x000000000000d297 Faulting process id: 0xb80 Faulting application start time: 0x01d5a36c63ad0ee2 Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe Faulting module path: C:\Windows\System32\usercpl.dll Report Id: dbe77bad-e235-499e-b0c2-13956fa9c637 Faulting package full name: windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewy Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel
- Loki1981Copper ContributorRe: Windows Server 2016: Settings -> Accounts crashes
Problem solved! Password-protected sharing must not be turned off! Windows is getting worse!- farismalaebSteel Contributor
- MetapolymathCopper ContributorThat was it. Not exactly sure how that got turned off.... Must have been something I did though.
- Loki1981Copper ContributorHello, I have exactly the same problem on windows server hyperv. Please, what is the solution?
- farismalaebSteel Contributor
Did you Run windows updates and ensure that all the latest updates are installed.
- Loki1981Copper ContributorYes, I have the latest Windows server 2019 update installed.
- farismalaebSteel ContributorCheck this one
https://answers.microsoft.com/en-us/windows/forum/all/systemsettingsexe-crashes-when-i-choose-apps/31bda506-9bcb-4413-a97d-e11c44d1ad91?auth=1
- DISM.exe /Online /Cleanup-image /Scanhealth
•- DISM.exe /Online /Cleanup-image /Restorehealth
•- DISM.exe /online /cleanup-image /startcomponentcleanup
•- sfc /scannow