Windows not telling, which AD User locked the document

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we have windows 2012 Domain Controllers with windows 10 clients computers in our AD environment
Due to Pandemic most of our Users are logging in from home via VPN
when a user try to open a document (from Windows 2008 R2 file share server) which is already opened by another user. Windows prompts a message. "word/excel document is locked for editing by a Windows user. do you want to open read only".
Does anyone know why its not giving the name of AD User ?

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