Forum Discussion
ashishbagaria
Jun 10, 2021Copper Contributor
Windows Security and BitDefender automatically getting removed after Windows Update
Hi I have had to restore/reset my Windows 10 installation, at least 5 times in the last one year ! My laptop is a ThinkPad E14 with Windows 10 Pro. I have BitDefender Gravityzone Endpoint sec...
ashishbagaria
Copper Contributor
No, there's been no malware/virus issues in any of the PCs/Laptops within the same network. Will check the event viewer as recommended by you.
But this is happening even after a clean reinstallation if Windows using the media creation tool. I have even tried not installing BitDefender after a clean reinstall of Windows. Still, after a few weeks, Windows Security gets removed after a Windows Security Update!
Reza_Ameri
Jun 13, 2021Silver Contributor
Does it happens just after installing the BitDefender?
Are you using the latest version of the BitDefender?
Have you check with BitDefender's support?
Are you using the latest version of the BitDefender?
Have you check with BitDefender's support?
- ashishbagariaJun 15, 2021Copper ContributorHaving failed to detect the issue, I have now done a clean reinstall of Windows using the Media Creation Tool. Also did a thorough cleaning of all data, using Tron Script. Will not install BitDefender Endpoint for now and will wait and watch for the next 2-3 Windows Security Updates. Thank you for your time & efforts in assisting me.
- DeletedJun 15, 2021Hello!
Maybe you'll test Defender Guard on this computer?
https://www.microsoft.com/store/productId/9N8GNLC8Z9C8
Please write your opinion on this topic.
Good luck- ashishbagariaJun 16, 2021Copper ContributorNever heard of this in the past. Maybe I'll give it a try after I see the original issue has been resolved.
- DeletedJun 15, 2021
I would add that if the software is automatically removed, the
there is a large mismatch, and what do the error logs in this case show?
I would ask the BitDefender Developer why there is such a Windows Update action in this case then the developer should worry and explain it!- ashishbagariaJun 16, 2021Copper ContributorMicrosoft Security Centre also gets removed, not only BitDefender. And it is the Windows Security Update which is doing this. What is causing it to behave this way, is what I am trying to find out.
When the problem first occurred, I had lengthy discussions with BitDefender support and it was concluded that this issue was not being caused by Bitdefender.
Nevertheless, now that I will not be reinstalling BitDefender for some time, we will be able to safely conclude what is actually causing the issue.
Thanks for your suggestions.
- Reza_AmeriJun 17, 2021Silver ContributorThank you for the update.
In any case, make sure check with the BitDefender team and report this issue in the Feedback Hub app.