Good afternoon,
First of all, thank you in advance for your dedication to solve our problems.
Having said that, I will describe my problem. A week ago, I tried to encrypt an external hard drive with 500GB (which contains family photos that I don't have copies of), and when it was at 4%, it stopped and locked up the computer. When I restarted, it asked for the password, and upon entering it, it said that it had been unlocked successfully, but when I tried to access the disk, it locked up and didn't let me access it.
From the command prompt, it gave me this information:
C:\Windows\System32>manage-bde -status
BitLocker Drive Encryption: Configuration Tool version 10.0.22621
Copyright (C) 2013 Microsoft Corporation. All rights reserved.
Volume E: [Unknown Label]
[Data Volume]
Size: Unknown GB
BitLocker Version: 2.0
Conversion Status: Unknown
Percentage Encrypted: Unknown%
Encryption Method: AES 128
Protection Status: Unknown
Lock Status: Locked
Identification Field: Unknown
Automatic Unlock: Disabled
Key Protectors:
Password
Numerical Password
External Key
External Key
I tried to repair it from the command prompt with repair-bde, but it gave me an error.
C:\Windows\System32>repair-bde E: D: -pw -Force
BitLocker Drive Encryption: Repair Tool version 10.0.22621
Copyright (C) 2013 Microsoft Corporation. All rights reserved.
Type the password to unlock this volume:
Starting BitLocker metadata search.
Examining boot sectors for metadata pointer: 100%
Examining sector boundaries for metadata: 1%
LOG ERROR: 0xc0000037
Failed to read sector at offset 276943360. (0x00000017)
LOG ERROR: 0xc0000037
Failed to read sector at offset 276943872. (0x00000017)
LOG ERROR: 0xc0000037
Failed to read sector at offset 276944384. (0x00000017)
LOG ERROR: 0xc0000037
Failed to read sector at offset 276944896. (0x00000017)
Can you help me repair the hard drive and not lose the information?
Thank you.
